Hopefully, this is the correct place to post product and reseller review information. I wanted to advise my fellow inmates regarding an experience I've had with the above-mentioned topcase and following customer service. This post is for your information so that you can properly weigh your purchasing decisions in the future. In may of 2011, I purchased a Coocase topcase and related adapter plates from Twisted Throttle for my 2009 Moto Guzzi Stelvio. I had prior positive experiences purchasing items from Twisted Throttle. By July, 2011, I had two issues develop with the Coocase quality: 1) the electrical connection for the integrated brake lights failed almost immediately and 2) the bottom tabs that keep the front of the case attached to the mounting plate had sheared off. This was so puzzling because the bike had never been laid down and I hadn't been on any difficult terrain to otherwise abuse the case. I do often ride with my wife in the pillion position and wondered if for some reason this "pressure" had cause the issue. Regardless, they offered a backrest for this topcase, which I had also purchased for this application. At that time, Twisted Throttle honored my warranty and replaced the case, sending me out a new case. Great experience and the right thing to do. Fast forward 2.5 yrs and I've had these tabs shear off again. This time with almost no use whatsoever. Because of work, I've barely ridden at all in this timeframe, but had another recent dual-sport ride of combination tarmac and gravel roads and I returned to find the tabs sheared off again. I called Twisted Throttle and they informed me that they have discontinued carrying Coocase because "they haven't lived up to their end of quality backing of their product". I asked for them to apply the $ I was out toward another product in their catalog - one that had solid reviews. I was prepared to pay the difference if there was an increase in cost to go to a quality product. I was told that because of the time passed, they would not honor my request. Instead they offered me a 10% discount on the purchase of the new topbox and required adapter plate. I chose instead to take my business elsewhere and advise others that Twisted Throttle may not back your purchase of their products. Anyone who knows me, knows that I'm careful, meticulous and take great care of my equipment. Disappointing. Back to SW-Motech, Wunderlich and Touratech, gladly.