DealExtreme's FAQ - Got a Question?

Discussion in 'Vendors' started by dxfan, Dec 9, 2013.

  1. dxfan

    dxfan Adventurer

    Joined:
    Nov 22, 2013
    Oddometer:
    66
    Location:
    Shenzhen, China
    <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--> Hello ADVrider friends,


    My name is Andrea, and I work for DX.COM.


    I think many of you already know that Deal Extreme (DX) is a leading foreign trade e-commerce platform, providing customers excellent goods and nice prices, free shipping, highly efficient customer response, and great after-sales service.



    From now on and thanks to the moderators, we will be on ADVrider to answer your questions and offer direct assistance in case you have any problems with the orders placed on our website.

    We’ll post new arrivals and great deals for those items you may need in your adventures and getaways (clothes, lamps, flashlights, tools, motorcycle parts, GPS, etc.) and of course, exclusive discounts, offers and contest for ADVrider forum's users.


    Stay tuned!:ear

    DX Team~
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    #1
  2. dxfan

    dxfan Adventurer

    Joined:
    Nov 22, 2013
    Oddometer:
    66
    Location:
    Shenzhen, China
    FAQ

    This wiki article aims to collate and answer some of the common questions and queries. For those are not covered in this FAQ, please refer to the official support options provided by DX.COM via the official DX.COM FAQ.


    <hr align="center" size="2" width="100%"> ​

    Who is DX.COM?
    DX.COM was founded in 2005 as a gadget shop specialized in electronics, but since DX exploded in growth, we´ve been making every endeavor to find Extreme gadgets around the world, and currently offers over 110,000 items from the world’s smallest micro SD readers, big RC helicopters, to genuine Nokia phones. DX.COM is known amongst users for its large and varied product range, competitive product pricing, as well as its draw-card feature of free shipping on all orders (excluding EMS express). Here at DX.COM you won’t feel like a stranger but rather, a fellow gadget fan!

    Is DX.COM trustworthy?
    From the first-hand experience of a large number of members who have made purchases from DX.COM the ordering process tends to be hassle-free with most orders successfully fulfilled without issue. However there might be occasional glitches in the ordering process; it can be resolved by submitting a support ticket to DX.COM Customer Service staff, or asking for help directly to me.


    Why buy from DX.COM?

    • EXTREME Experience
    Established in 2005, DX.COM is one of China’s original direct businesses to consumer e-commerce retailers and continues to be a leading retailer today with over 1 million customers and 400 suppliers.

    • EXTREME Selection
    DX.COM has one of the largest and most diverse catalogues in the industry with over 4000 categories, 110,000 items and 150 daily additions.

    • EXTREME Warranty
    DX.COM has the best warranty in the industry. All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty.

    • EXTREME Service
    DX.COM customer service is available 24 hours a day 7 days per week through Customer Service Express or through online chat.
    DX.COM has the industry’s first active, independently moderated, uncensored feedback forum. All moderators are international customers not DX.COM employees, for your confidence.
    DX.COM is the first and only retailer in the industry to offer local access phone numbers. Allowing customers in the 20 supported countries to call DX.COM without incurring international charges.

    • EXTREME Shipping
    DX.COM offers free world wide shipping on all items!
    DX.COM is the first and only retailer in the industry to establish multiple international warehouses. Currently serving more than 30 countries, items shipped from one of the three international warehouses are typically delivered in 3-7 business days.

    What is DX.COM’s satisfaction guarantee?
    Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
    All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty. For complete details please click here.

    What currency is the price in?
    All prices are in US dollar.


    Is shipping really free? Which countries does DX.COM ship to?
    Yes! DX.COM offers free world wide shipping on all items! DX.COM is the first and only retailer in the segment to establish multiple international warehouses. Currently serving more than 30 countries, coverage area varies with warehouse.

    When will I receive my order? Your order goes through several steps before reaching your door:


    Step 1 &#8594; Confirm payment: 0-3 business days
    Step 2 &#8594; Process order: 1-3 business days
    Step 3 &#8594; Package order: 1-2 business days
    Step 4 &#8594; Shipping:


    • HK warehouse Airmail: 9-14 business // EMS: 5-7 business days.

    • International warehouse: 3-7 business days
    TOTAL

    • Hong Kong Airmail: 11-22 business days
    • Hong Kong EMS: 7-14 business days
    • International: 5-15 business days
    Holiday season orders can experience 2-3 week delays. Please see here for a list of all holidays

    How are customs and taxes issues handled? The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. Invoices are never included in the package. Hong Kong warehouse items and international warehouse items are not subject to any export taxes. Regarding the package declaration, orders shipped with airmail use the product category for the description.

    <hr align="center" size="2" width="100%"> ​

    CONTACT

    How do I contact DX.COM? English Customer Support Phone
    9:00AM–6:00PM Monday to Friday (Hong Kong Time)
    Direct access number (international calling rates apply)

    • (+86) 1325-1450-961
    • (+86) 1353-0080-484
    • (+86) 1371-4039-173
    • (+86) 1371-4478-454
    For more details click here

    DX Team~

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    #2
  3. dxfan

    dxfan Adventurer

    Joined:
    Nov 22, 2013
    Oddometer:
    66
    Location:
    Shenzhen, China
    Dear Customers,

    As Chinese Lunar New Year draws near, we would like to inform you of our holiday arrangement as follows:

    Official holiday for DX: 7 days from January 31, 2014 to February 6, 2014 Hong Kong Time, all operations fully resume on February 7, 2014.

    During the holiday, our warehouse, as well as our customer service will be on duty at a reduced capacity from February 3, 2014 to February 6, 2014.

    Also please be advised that some orders cannot be processed until after the holiday as most suppliers and factories that DX works with will be fully closed during this time, and even they will not resume work on February 7, 2014. DX will make every attempt to process and ship as many orders as possible before the holiday.

    We wish you a successful and prosperous Year of Horse!

    Best Regards,
    DX Team~
    #3