Ducati North America Update - They Came Through !!!!!f

Discussion in 'Southeast, The Lair of the Dragon - The Blue Ridge' started by Barry, Jun 30, 2005.

  1. Barry

    Barry Just Beastly

    Joined:
    Oct 4, 2002
    Oddometer:
    7,611
    Location:
    Fredericksburg, Va.
    Just got off the phone with Customer Service. Nice lady named Jer called me earlier to "follow-up". I told her all was well with the bike, but I had the outstanding expenses from my weekend when the bike crapped out.

    She suggested I FAX her my receipts...

    Ducati NA is paying me:

    $47.50 (ish) Hotel - 1 night of 2, since I bailed when the bike died.
    $30+ for gas for the truck to get the bike back.
    $362 for the rental truck to get the bike and me home.

    Nice. I'm happy, and I need to sing the Ducati NA praises as much as I blasted them earlier.

    They've done the right thing, paid their dues, and kept a customer.

    Barry
    #1
  2. SkylineKeith

    SkylineKeith Motorcycle Junkie

    Joined:
    Mar 9, 2004
    Oddometer:
    1,643
    Location:
    wherever my bike's at
    Congrats Barry,

    I must say that your experience gave me pause when considering Ducati products. It's nice to hear of a company backing their products.

    Keith
    #2
  3. ilmostro

    ilmostro Under Da Sea

    Joined:
    Mar 4, 2003
    Oddometer:
    29,258
    Location:
    San Rafael, CA
    Tell them I experienced emotional anguish from seeing you go through this whole ordeal.

    As compensation I require a 1000S Multi :deal
    #3