EWS Immobilizer antenna threadfest

Discussion in 'GS Boxers' started by CarbonCat, Apr 8, 2006.

  1. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    Thanks Jim,

    I just emailed them this: It's a bit alarming but maybe someone will respond if we all email them.
    To Whom it may concern:

    Myself and many other riders are extremely discouraged and not confident in our motorcycles ability to be ridden far from home due to the many, many EWS failures and the long waits to fix them. I feel it should be an option and would gladly pay a large amount of money to have this feature disabled on my motorbike. I am hesitant to look at future BMW purchases because of this simple feature (EWS): If the Key or antenna fails it renders the motorbike..which otherwise is perfectly fine and able to be ridden..useless. BMW dealerships cannot repair this item without long stays at the dealership and usually the antenna is not in stock..leaving the motorcyclist stranded and out of a vacation or at the very least a nice ride and out of rides for the continuing months while one waits for a part. PLEASE CONSIDER FIXING THIS AND GIVING US, THE RIDER, THE OPTION TO DISABLE THIS UNPREDICTABLE FEATURE. I love everything about my BMW..but this one item is more than enough for me to consider selling it and not replacing it with another one of your products. Thank you for your time.
  2. Snowdog

    Snowdog Ruminative confabulator

    Joined:
    Oct 31, 2004
    Oddometer:
    110
    Location:
    New Hampshire
    So I bring my ST to the dealer to get an annual inspection. When done, I get on the bike to take off.

    'EWS' error. OH NO, not my bike too. So I remove and try the key again. Same problem, right in the dealers parking lot! :ddog

    Then I noticed the kill switch was off..........:baldy
  3. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    The first time I turned the kill switch...no power..no nothing on trying to start her up..freaked me out too:D

    Here's the response I got from BMW:

    Dear Mr. Cook:

    Thank you for contacting BMW Motorrad USA. We are sorry to learn of your dissatisfaction with the EWS system on your motorcycle.

    We appreciate that you have taken the time to provide us with your feedback regarding this machine. The comments and information provided to us by our customers are necessary so that we can continue to improve our products and services in the future. Please be assured the quality of our motorcycles receives our constant attention and that your comments will be forwarded to the appropriate department for review

    If you have any further questions, please respond to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117. Our office hours are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.

    Regards,
    Tony Giannobile
    BMW Motorrad USA

    :topes
  4. GB

    GB . Administrator

    Joined:
    Aug 16, 2002
    Oddometer:
    61,699
    It's better than get no reply at all.. of course, if they get a few hundred emails about the EWS maybe, maybe.. this will filter to the people making the decisions at a higher level..
  5. gpothoven

    gpothoven whatever

    Joined:
    Jan 19, 2006
    Oddometer:
    2,130
    Location:
    Quito, Ecuador
    Sent, except I edited this part:

    "I feel it should be an option and would gladly pay a large amount of money to have this feature disabled on my motorbike."

    For this:

    "I feel it should be an option and would like the option of having this feature disabled on my motorbike."

    I feel I paid enough as it is...
  6. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    I did send my VIN# as well..as to be taken seriously..I haven't had any trouble with my EWS and I hope I don't..but this motorcycle makes me want to take her far and away from home..it's something I shouldn't have to even think of worying about..there is enough crap that can happen when on two wheels as it is:deal
  7. Gum

    Gum Been here awhile

    Joined:
    Feb 25, 2007
    Oddometer:
    475
    Gday, Im new to this and im still waiting on my HP2, thus the dumb question. I take it this it the key that packs up ????. If so a spare key will fix it ?????. Please tell me this is so. I plan on taking this bike accross Australia, through the desert. How much fun will this be, worring that at any time it wont start. Thanks Gum .
  8. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    Gum,

    I really wouldn't worry about it..this thread is about a few (very, very, small percentage) of GS/HP2 riders who have had there EWS system fail for one reason or another. The issue that is important here is that is the system doing what it is supposed to (keep bike from being lifted) and is it worth the effort for something that could and has stranded a few of our bretheren in the middle of nowhere) Most all riders have never had and never will have any problems with there bikes as far as EWS is concerned..but we (speaking for everyone) would like the option to have it removed. Ride away..I'm leaving on a 7K mile trip in a few weeks..you won't find me hesitating to go cause of this.:freaky
  9. gpothoven

    gpothoven whatever

    Joined:
    Jan 19, 2006
    Oddometer:
    2,130
    Location:
    Quito, Ecuador
    I agree 100%. I'm most concerned with BMW's piss poor attitude than with anything else...
  10. GB

    GB . Administrator

    Joined:
    Aug 16, 2002
    Oddometer:
    61,699
    Generally, it's not the key that packs up, it's the ring antenna around the key hole.. this one when it goes, it just goes.. you come to start your bike and you see EWS on your LCD display and it doesn't go away. Your trip is over. If you get an intermittent EWS display and then the bike starts, according to my dealer, it's the key that's having a problem.

    This isn't to be confused with seeing EWS everytime you turn the key on and the LCD display runs thru several icons, and EWS does flash on to say the key has been challenged for the right code and has passed the test. :rolleyes
  11. gpothoven

    gpothoven whatever

    Joined:
    Jan 19, 2006
    Oddometer:
    2,130
    Location:
    Quito, Ecuador
    HereĀ“s the reply:

    Dear :

    Thank you for contacting BMW Motorrad USA regarding EWS. We value our customers' input, and your idea will be directed to the appropriate department for review and consideration.

    Newer developments reflecting the wishes and needs of our customers continue to evolve. For decades, we have created vehicles and services delivering superior safety, quality, and value to our customers.

    BMW is attuned and responsive to the sentiments of our customer. We are pleased to count you as a member of our family and appreciate your remarks.

    If you have any further questions, please respond to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117. Our office hours are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.

    Regards,
    Jay Williams
    BMW Motorrad USA
  12. adamr

    adamr Been here awhile

    Joined:
    Dec 27, 2006
    Oddometer:
    315
    Location:
    Chicago
    Wow. I didn't even get a reply.
  13. scibeer

    scibeer Lost

    Joined:
    Nov 5, 2005
    Oddometer:
    889
    Location:
    Central Kali
    Are you guys with this problem getting loaner bikes while you wait 3 f'ing weeks for these repairs? I hope you're making it as expensive as possible to BMW.
  14. mrmaico

    mrmaico Long timer

    Joined:
    Feb 26, 2005
    Oddometer:
    1,711
    Location:
    High Plains
    My message to BMW:

    To whom it may concern,

    Hi, I am writing to voice my concern about the EWS system on my 2005 R1200GS. I am wondering if there is any way that a software code or something could be developed to allow the owner to have this "feature" disabled? I live 300 miles from my nearest dealer and I would be very upset if I had to haul my motorcycle 6 hours to have this repaired on an otherwise perfectly good bike. I have read of many people having problems that require the antenna ring to be replaced and it seems the dealers don't always have them in stock. I realize that on the internet you'll usually just hear of the people who are having problems but the fact remains that there ARE problems with the EWS. It makes me wary to go on a long trip with my bike having to worry about something going wrong with the EWS leaving me stranded in the middle of nowhere. Thank you Barry Buelow


    And the reply:

    Dear Enthusiast:

    Thank you for contacting BMW Motorrad USA regarding the EWS on your R 1200 GS.
    We appreciate your interest in our brand.

    Unfortunately, we at this location are not trained in a technical capacity
    concerning our motorcycles. We are sorry that we are not able to resolve this
    issue for you immediately. Please see the service manager at your authorized
    BMW Retailer who is best equipped to address this concern and offer you
    technical feedback.

    If you have any further questions, please respond to this e-mail or contact the
    Customer Relations and Services Department at 1-800-831-1117. Our office hours
    are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.

    Regards,
    Jay Williams
    BMW Motorrad USA


    :scratch
  15. mx125

    mx125 Knob from Canada

    Joined:
    May 12, 2005
    Oddometer:
    456
    Location:
    Toronto, Canada
    Mine might be an unwanted question at this point . .but assuming the EWS does work for 98% of bikes . . and by creating no easy system bypass (even by skilled engineers, of which there are many on this site), does that not create a meaningful deterrent to theives?

    The reality that some owners don't want it is a separate issue. Perhaps actual theft numbers are the proof. Have GS's proven to be less common targets?

    If yes, then the lack of any bypass or 911 type mod just shows sign of a strong security method by BMW. . no?

    London bike theft is rampant and they love GS's there. Perhaps some have insight.
  16. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    This may be the case in London...but I can leave my GS with it's keys in it here and nobody will even look at it except for to wonder who the hell would want to drive that ugly thing:lol3 This is the land of Harley Davidson..most folks don't know BMW makes a Motorcycle.... BMW did a MAGNIFICENT job with the EWS as far as theft deterent...but here..in the states..these bikes are worth more as parts as it's not easy to sell a stolen BMW GS..I mean..how would you do that...So a theif doesn't care if it will run or not..they'll just throw it in the back of truck and have it in pieces and on ebay by the end of the day.

    I would gladly have a sticker saying "THE ANTI-THEFT DEVICE ON THIS VEHICLE HAS BEEN DE-ACTIVATED...HAVE A NICE DAY" If it meant not having to even think about having a problem like this (the biggest deal is it's not an easy fix) And I don't think there's many parts of London that are 500 miles away from the nearest dealer:deal

    Damn..just went on Yahoo maps...London is less than 300 miles from Paris...I'd be there in the time it took me to get to Indianapolis:huh
  17. mx125

    mx125 Knob from Canada

    Joined:
    May 12, 2005
    Oddometer:
    456
    Location:
    Toronto, Canada
    I was just using London as a possible high theft insight into the value of EWS. I'm in Canada and probably have the same patterns as most of the US. And you're probably right . . thieves here won't resell, they'll part out. And with so few non-jap bikes around, why bother parting out a BMW when a cbr600 is the next bike over. But I do recall getting cheaper insurance when overseas because my bike had factory immobilizer. . . .so maybe some theft stats do back them up. And if so . . it would justify the agument for an un crackable EWS.
  18. Bonebag

    Bonebag ADDvrider

    Joined:
    Jan 16, 2006
    Oddometer:
    5,576
    Location:
    Wisconsin..Hot,Cold and everything in Between
    I, did get a better rate on my BMW because the EWS is considered, at least by Sentry..to be a Theft Detterent:D Maybe my rate is cheaper on my BMW because they figure the EWS will keep me from riding..:lol3 :freaky
  19. Remy

    Remy Woe is uh a me bop!

    Joined:
    Sep 28, 2006
    Oddometer:
    880
    Location:
    Irondale, Alabama
    Heck, if that was the case then we'd all get a cheaper rate because we're posting on the internet!
  20. Beeming

    Beeming Itchy Feet

    Joined:
    Jun 4, 2007
    Oddometer:
    636
    Location:
    Australia

    I'll pay a lawyer to do some investigation on how common this problem is if I break down in the middle of nowhere and it costs me $5000 to get my bike home! That is if I don't perish:eek1
    It would be within their own best interests to either better the system or have some bypass system like Gum stated they have with the cars.
    The courts would have a field day if its found BMW knew a problem existed and did nothing to fix it no matter how infrequent it may or may not be.
    Not all of us travel the motorways within the reaches of assistance.

    Iron Side Up

    Tads