F800GS service DVD no longer available?!

Discussion in 'Parallel Universe' started by smeghead, Apr 23, 2009.

  1. smeghead

    smeghead b00b

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    Hey all,

    In early March, I ordered a service manual DVD for my F800GS from Crossroads BMW of Lynchburg - a bit more than six weeks ago. I did a bit of forum surfing here and there and found they had an OK price on the DVD. I would have much preferred a hardcopy, but whatever - I just need the info.

    Anyway, I contacted them after a week or so when it didn't arrive and I didn't get a tracking number. They told me that it was on backorder from Germany and would be a few extra days. A few emails and several weeks transpire and still it was on backorder. They said if it wasn't in by April 15 they would just cancel the order and refund my money.

    Well I wasn't interested in canceling the order - I just wanted the info, so I waited an extra week past the 15th before I checked back to see. I contacted their E-commerce guy yesterday and today I got an email from him stating that BMW is no longer selling the service DVD. It will only sell it to shops. So he canceled my order and gave me a refund:

    RE; no sense, I couldn't agree more. I had heard about some folks having issues with their dealer like this a while ago, prior to buying my GS, but it appeared that several folks has since bought the DVD online or through their dealers. So I figured it was a one-off kind of problem. Many posts referred Crossroads specifically for the manual, so apparently they were able to sell it at one point...

    I guarantee you I would have looked at other offerings if I thought I couldn't get a service manual for the bike. Did I buy a motorcycle or sign up for a service indenture? :scratch

    Is there another online dealer that will sell them (presuming they can get them)? If not, what does it take to qualify as a 'shop'? How do they buy their own copy? Can I just call up and say I am Billy Bob from SlapDick BMW Moto Repair and I need a replacement service manual?

    I refuse to go to the dealer for $250 oil changes, nor do I want anybody tweaking on MY motorcycle but me. I could just do the common sense maintenance items and leave it at that (oil, brakes, forks, bearings, tires, etc) but I would prefer more in-depth information. More importantly I am looking for a schematic with a pinout for the computer so I can tap the speedo signal for a pro-oiler install.

    How about this, since clearly BMW thinks there is no market for this information surely they wouldn't mind if we *share* the few copies they were gracious enough to sell, right? Anyobody willing to loan a copy or share a link?

    Alternately, if there is an outlet for the DVD somewhere - I will certainly pay the $ for a legitimate copy (I will just grumble about it being electronic only).

    Thanks in advance.

    -smeg

    p.s. please skip the "you don't know what you are doing" or "you'll void your warranty" or "it is too complicated" business - I am not a Saturday-morning-hang-around-at-the-dealer-donut-eater type of owner.

    Again, TIA.
    #1
  2. eakins

    eakins Butler Maps

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    we'll if you guys get nowhere try to buy a legit copy because bmw refuses to sell then screw em.
    download this:
    http://www.dvdfab.com/dvd-fab-platinum.htm
    it's a full funtioning dvd copying (use the dvd-5 setting) program for 30 days.
    i haven't found a dvd yet that it would not copy.
    find one copy of the disc and rip enough for the adv board.
    #2
  3. M N B

    M N B would rather be riding

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    Isn't it illegal to require all service be done there? Refusal to sell factory service manuals could be considered this and open them up to a lawsuit and mondo bad press.

    I have, however, heard, that they're not shipping the current copies because it's being revised. I'm not sure if that's actually the case, but it's what I've heard.
    #3
  4. dukedar

    dukedar 60 easy payments!

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    I ordered and received mine in March from my dealer.

    BMW changed the P/N around that time because they switched from the 2nd to the 3rd edition.

    There is a thread on F800riders.org about it here:
    http://f800riders.org/forum/showthread.php?t=25066&highlight=DVD

    From my post on the 3rd page:
    "BMW part number: 01 59 7 720 812

    It is dated 02/2009.

    The parts guy did have to get some info from Germany, but they were in fact able to get it!"
    #4
  5. big adv

    big adv I need supervision

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    I ordered the service DVD for my R1200GSAdv before I got the bike, it was back ordered, canceled the order 5 months later, still back ordered. Thats BMW for ya, you get your parts when they are ready to grant you the privilege of having them. BMW is part owners of Touratech, their favorite word is 'backordered'.

    Earl
    #5
  6. JRWooden

    JRWooden Long timer

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    I don't know of anybody that has actually been able to GET a copy of the 3rd edition....

    If there are any success stories please let the rest of us know.....
    #6
  7. smeghead

    smeghead b00b

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    That is great news. Who did you buy it from and what did it set you back? Also, what are the differences between * 808 and * 812? There was some speculation on the thread about information, UI changes, copyright protection, etc - so what is the difference between 2nd and 3rd?

    Thanks for the info!

    -smeg
    #7
  8. dukedar

    dukedar 60 easy payments!

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    I haven't been able to find anything that explicitly states what is different, but the recall campaigns are definitely in there e.g. I can pull up the procedure for changing the rad hose. As in the F800Riders thread, the rest is speculation, but makes sense.

    I bought my DVD from my dealership, Moto Internationale in Montreal. I printed the thread from F800Riders, and gave the parts guy the 808 number. He was able to confirm that he could not get the 808 version, but he offered to send a fax to Germany to get the superseded part number, and came up with what I posted above for the 3rd edition. It was something like $160 CDN, but I can't remember exactly how much. At any rate they gave me a rebate card that accumulates 10% back :D I ripped it to my HD and put the original in my fire proof box :evil Worth its weight in gold :deal
    #8
  9. pilot

    pilot Slacker Moderator Super Moderator

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    Just remember, people, don't post offers of copyright infringement here. Bad things will happen. :kboom
    #9
  10. smeghead

    smeghead b00b

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    Well, I got the same response from Crossroads - they won't sell even the 3rd edition:
    Want to sell your fireproof boxed set? How much does the dvd weigh and what is the going price of gold? :wink:


    UPDATE: I just contacted Moto Internationale in Montreal via email asking if they would sell/ship to the US. Thx again.
    #10
  11. dukedar

    dukedar 60 easy payments!

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    Aww, schucks, you're going to get me in trouble with the copyright hounds :wink:

    If I sell you my media, my copy is illegal, and if I give you a copy, then I am a pirate :deal

    It would be nice to get a clear answer from BMW about the manuals going online. At least I was able to get one on DVD. As soon as I realized that is all there is for the F800GS, I made sure to get one. Right around the same time, there was a legit 2nd edition on eBay that went for almost the same price as new! Of course with nothing else in print, no Chilton's and no Clymer's, they may just get scarce. BMW needs to realize that there is a market for these manuals, otherwise someone else will fill the void. Hopefully Clymer's will step up. They aren't so bad, at least in my experience.

    As for your dealer, you don't have any other choices? It really sounds like they don't want to help you. I was honestly kind of surprised that the parts guy went a little out of his way in my case, but he didn't oppose me or hint at any kind of resistance from BMW at all. They really seem to be DIY friendly at Moto Internationale. They sell tons of tires that are user installed, and I got almost all of my farkles there with absolutely no pressure to use their service dept. for the installation. They are actually pretty well known for their prices on tires, and it is one of the few places that I know where you can get walk-in tire mounting if you remove your wheels yourself and bring them in. Heck, I have heard of riders doing this right in their parking lot and just walking in with the wheels! I even brought in the lock for my Vario top case that I bought on eBay and they adjusted it to my key at no charge (while I was picking up a few other things).

    I am not too sure how fast they will answer a general box email, but the sales rep would get back to me very quickly at most within 24hrs. I just had a look and they have a toll-free number: 1-800-871-6686. You may be better off calling them. From the general receptionist ask for BMW parts, and then to speak to Jean-Michel. I am not too sure how good his English is, and he has an accent from France, be he got me what I needed! :clap
    #11
  12. Bobo1167

    Bobo1167 On a different frequency

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    but they threaten that it's the new version. More money too.

    I ordered in Dec i think.

    Time will tell if the great teutonic conspiracy continues. Or if they just had some problems keeping their pencils sharp for the update.

    Remember it took Clymers about 4 years to release the 1150 manual, and that woulda been an update of the 1100 manual, not a whole new engine.

    bobo
    #12
  13. dukedar

    dukedar 60 easy payments!

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    Just felt like posting pics! I had to break it out of the fireproof box first...
    [​IMG]

    [​IMG]

    [​IMG]
    #13
  14. dholaday

    dholaday Been here awhile

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    I just received my F8 repair manual dvd from Sierra BMW.
    4th edition. issued 05/2009
    Part number is 01 59 7 720 813.

    Only runs on Windows 2000/XP/Vista [WHY? Its just a series of pdfs so it should have been easy to make it cross-platform. :becca ]
    Also says it requires IE 6.0 or higher. I haven't tried loading it yet, so I don't know if another browser will work.
    #14
  15. The Griz

    The Griz Long timer

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    4th Edition? Issued 5/2009? Looks like it's still in print to me!

    ....now only if I didn't hate Windows.....
    #15
  16. C5!

    C5! Been here awhile

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    Does anybody know how to have this thing work on Mac??
    #16
  17. warski

    warski GRUMPY

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    Me too!
    #17
  18. dukedar

    dukedar 60 easy payments!

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    Montreal, Qc
    Wow, they are already on a new number!

    My PC has IE7 installed, but i never use it. I am a FireFox guy :evil At any rate, the software pops up in its own 'browser' like window. It must use IE underneath, but you don't see it.

    For Macs, if you use Paralells Desktop, it should be fine, or just use some other Windows emulator.
    #18
  19. M N B

    M N B would rather be riding

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    When I order it, I'll figure out to get it to work on a Mac w/o Parallels or another VM running Windows (if there's a way, I will find it). When I do, I'll make sure I post the how to here.
    #19
  20. Motoriley

    Motoriley Even my posing is virtual

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    If the root files are PDF you should be able to "explore" the disc and just grab the .pdf.
    I did that with the 1150GS CD since I didn't want all the other languages on my laptop.
    #20