f800gs stalls out

Discussion in 'Parallel Universe' started by bigalow, Jul 23, 2012.

  1. bigalow

    bigalow Adventurer

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    UPDATE - guess what? The faulty fuel pump is NOT going to be covered under warranty.

    According to the service manager at Foothills BMW/Triumph, they feel that since the bike sat for the majority of it's 1st three years of it's existence, that it is going to be considered neglect. Why is it I can't find anything in the warranty that states that the bike must be ridden a minimum amount of time monthly/annually etc? Not to mention, the bike had it's routine services all completed slightly ahead of time by BMW dealerships/shops. With less than 36 hours left on my warranty and a diagnostic bill that I'm not very happy about, does anyone have any last minute suggestions?

    Not sure if I take the bike to a different dealership at this point if it would do any good since according to the dealership a regional corporate person/group make these decisions (PUMA?). I'm confused as others seem to have better experiences and also refer to their local dealerships 'going the extra mile for them.' Why is it that the dealership seems to want to blame corporate for these decisions?

    Is there any grounds for legal action? I'm not looking to get money, just my bike being cared for under it's manufactures warranty. I would think that it would legally need to stated in the warranty that the bike needs to be ridden x amount of mile in x period of time in order to not void the warranty - but I'm no attorney.

    Needless to say, I can not recommend Foothills BMW/Triumph for service work after my 2 recent disappointing experiences. I can definitely say that they DO NOT go the extra mile for their customers.
    #21
  2. ebrabaek

    ebrabaek Long timer

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    I don't mean to sound like a dork...... But that's why I said earlier take it to another dealer. Not much you can do now..... But foothills have been mentioned before here on advr...... As uhhhmmmm...... Bad dealer... At this point you can call customer service..... But I can't see them do much. Sorry..... But I think this could have been avoided with a good dealer. IMHO....
    #22
  3. bigalow

    bigalow Adventurer

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    The reason I took it back to Foothills is that the problem started the afternoon I picked the bike up from them. I assumed (and we see where that got me) that the situation might change as there seemed to be more to the initial problem, and that there was also a chance that they accidentally did something that needed to be corrected. I wanted to give them the chance to rectify the situation if that was the case. I have not had the bike in 4 days - I've been supposedly waiting on corporate to approve the work that I'm now being told is denied by them.

    Does anyone know if it's the actual dealership that makes these calls? I have a hard time believing that I'm 'up the creek' due to a bad dealership. I can always pick it up tomorrow and take it to another dealer. But if I have to pay another $100+ dollars for them to tell me the same thing b/c it's a corporate decision, it seems that I'd just be giving away money at that point. That said, I'd do it if people thought it might actually make a difference.
    #23
  4. dacrazyrn

    dacrazyrn ED RN Adventurer

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    If another dealer won't mess with it, I would be talking to corporate with definite "threats" of lawyering up. Not a bad idea to load up on BBB website and at NHTSA with a complaint, too. Lots of bikes out there that are ridden under 600 miles a year and are fine. Not to mention UNDER your warranty period. At least one thingÂ…they said it needs to be replaced WHILE IT WAS UNDER WARRANTY, so you can always have that it was in prior to warranty ended.
    GOOD LUCK!
    #24
  5. Indy Unlimited

    Indy Unlimited Long timer

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    Foothills has a bad reputation in not fighting for your warranty rights.
    Other dealers are more persistent and no how to get thru the warranty roadblocks much better.
    BMW of Denver is a much better dealer.
    #25
  6. bigalow

    bigalow Adventurer

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    I wish I would have known before I got involved with them.

    I believe I will call Denver BMW and discuss my situation tomorrow. I'm curious to know if/how a dealer with a better reputation for service and warranty rights would handle the situation.
    #26
  7. docsherlock

    docsherlock Been here awhile

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    That is fucking ridiculous.

    I'd pay to have it done and sue BMW for the money. You will win. My bet is that they won't even bother fight it but just pay up.
    #27
  8. Conrad

    Conrad Karlshuld

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    Call Denver BMW. Call the Better Business Bureau. Call a lawyer. Write a formal letter of complaint to BMW Motorrad. Call the local TV station(s). Call the local newspaper citizen-complaint division. Send BMW Motorrad an email telling them that you are in the process of doing these things.....something will happen that should be in your best interest.

    You are not asking for anything that is not deserved...you are only asking that your warranty be honored.
    #28
  9. Lion BR

    Lion BR I'd rather be riding

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    I could be wrong, but you have a "time stamp" on the diagnosis and the estimate performed by a BMW dealer. That is proof the problem was identified before warranty expired.

    Either way, I would follow the advise of others and take it to another dealer for this service - be it a warranty issue or not.
    #29
  10. bigalow

    bigalow Adventurer

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    After speaking with Denver BMW just now - I am impressed with the way they answered my questions and their willingness to do everything possible to have my bike serviced under warranty with them. I explained to them in detail what has happened this past week and they are going to look into doing whatever they can for me. There has been no resolution yet, but I already feel better after speaking with what seemed to be a very professional and customer service oriented shop.

    I'll keep you all posted
    #30
  11. ebrabaek

    ebrabaek Long timer

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    Awesome......
    #31