So, the GF has had a mid-range First Gear Jacket for about nine months. It recently incurred some problems with stitching and seams failing. She calls FG customer service. The conversation goes like this: <?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o> GF: Hi. My jacket has some seam and stitching failures. FG CS: OK. What would you like to replace it with? GF: Eh? FG CS: Pick which of our models you would like us to send you as a replacement. GF: Seriously? FG CS: Seriously <o></o> So, she picks a model that is a step up from what she has. <o></o> GF: How do I get the old one to you so you can inspect it. FG CS: Well include a return UPS label with the replacement jacket. GF: Seriously? FG CS: Seriously. <o></o> 20 hours after she hangs up the phone the FedEx truck shows up with the new jacket. Inside the box is the promised return UPS label along with a note that FG figured they should overnight the replacement so she wouldnt miss riding this weekend. <o></o> Mind boggling. <o></o> Lord, how I wish theyd fix the vents on their TPG series. Id buy one of everything they make.