Garmin Customer Service

Discussion in 'Mapping & Navigation' started by kwisn, Feb 2, 2009.

  1. kwisn

    kwisn One Happy Dog

    Joined:
    May 30, 2008
    Oddometer:
    10,030
    Location:
    Griffonderosa Dog Ranch The Rock, WA
    I bought myself a 60 Csx for Xmas with a Ram mount and 12V power cable. The first time I used it , I had screwed up the mount installation ( must have been in the bend of the handlebar) and the mount came loose. As it would have been difficult to retrieve the tools to toghten the mount, I simply disconnected the unit and stored in the tail bag and tie wrapped the mount so it wouldn't interfere with the fairing.
    When I went to use the unit in my car the other day on a trip I found that the end of the power plug had vibrated loose and the components were somewhere between here and Blanchard Mtn.
    I called Garmin this morning and their customer service rep Andrew has apologized for my inconvenience and shipped me a new cable at no charge.
    Wonder of wonders, customer service at it's best!
    Thank you, Garmin! :clap
    #1
  2. mgarrett

    mgarrett How far to Murphy?

    Joined:
    Nov 16, 2005
    Oddometer:
    450
    Location:
    N35.651408 W82.681363
    Just wondering, how long were you on hold before you actually talked to someone who could help? I called about a software problem the other day and got a recording saying it was going to be a 35 minute wait. Tried their online email thing and it crashed four times in a row.
    #2
  3. JPerkins

    JPerkins Adventurer

    Joined:
    Dec 24, 2008
    Oddometer:
    55
    Location:
    Lower Alabama
    I had a good experience with them this morning. See thread titled "stupid zumo".

    I had to wait about 15 minutes but I called right at 8am CST.
    #3
  4. UK Jimbo

    UK Jimbo Been here awhile

    Joined:
    Aug 28, 2007
    Oddometer:
    212
    Location:
    London, UK
    It's been a couple or three years since I've dealt with the UK Garmin customer support but they were amazing both times. Fast to pick up the phone and the person you get to speak to really knows their stuff.

    The second time they refurbed my knackered six year old eTrex (the rubbers had perished) at no cost.
    #4
  5. MarkN

    MarkN Long timer

    Joined:
    Feb 11, 2006
    Oddometer:
    1,958
    Location:
    Dorchester, Dorset.UK
    I ordered a copy of the 2009 Maps for Europe a while ago for my BMW Nav3 and I was sent the wrong software. I spoke to a rep at Garmin who was a bit confused but worked on the problem during the day and called me back towards the end of the day to say that he was working on it and had to talk to someone in the US. The next day he called me again and told me that there was a download waiting for me, he gave me an address and after the download everything was good with the world.:clap

    Great service again by Garmin:thumb
    #5
  6. markherman

    markherman Louisianaman

    Joined:
    Apr 9, 2003
    Oddometer:
    187
    Location:
    new orleans, la.
    I've had excellent service from Garmin on a 276c that malfunctioned. The company has replaced the unit at least 3x out of warranty. What more can you ask? I also had a problem configuring my computer so the tech support guy took "control" of my machine and literally did it for me and then gave me a "hands on" tutorial.
    #6
  7. VStromTom

    VStromTom Long timer

    Joined:
    Aug 26, 2004
    Oddometer:
    1,579
    I have never ever had anything but great service from Garmin since buying my first GPS years ago. On-line, on the phone, or in person at the corp building.
    #7
  8. jimmy2020

    jimmy2020 limpiador de ventanas

    Joined:
    Jul 12, 2005
    Oddometer:
    986
    Location:
    BERTHOUD, COLORADO / SANTA TERESA, CR
    i've experienced outstanding service the couple of times I needed it. As far as I'm concerned, there is only one manufacturer - GARMIN.
    #8
  9. RoundTrip

    RoundTrip Unintentional deerslayer

    Joined:
    Sep 11, 2006
    Oddometer:
    1,707
    Location:
    Sunny Tucson AZ
    I have had great service from Garmin. Here's a little trick I found. Call the tech support number that isn't toll free. I get through in 2-3 mins on average.

    -jeff
    #9
  10. GB

    GB . Administrator

    Joined:
    Aug 16, 2002
    Oddometer:
    57,331
    Location:
    Toronto
    Moved to the GPS forum.
    #10
  11. kwisn

    kwisn One Happy Dog

    Joined:
    May 30, 2008
    Oddometer:
    10,030
    Location:
    Griffonderosa Dog Ranch The Rock, WA
    Maybe 10 minutes, tops.
    #11
  12. kwisn

    kwisn One Happy Dog

    Joined:
    May 30, 2008
    Oddometer:
    10,030
    Location:
    Griffonderosa Dog Ranch The Rock, WA
    Oops, sorry.
    #12
  13. Trander

    Trander PORTLY ADVENTURER

    Joined:
    Nov 17, 2003
    Oddometer:
    281
    Location:
    Pueblo, Colorado
    I have nothing but good things to say about Garmin equipment, software and customer support. No need to buy any other brand.
    #13
  14. motorcyclefanatic

    motorcyclefanatic The name says it all

    Joined:
    Jul 17, 2007
    Oddometer:
    756
    Location:
    Christmas, FL; Blue Ridge, Ga
    I recently bought a Garmin c510 refurb from Woot. It had a problem with the map software and wouldn't boot up. I expected a hard time from customer service, but I was very pleasantly surprised. After a 1-2 minute wait I was connected with a very delightful rep who solved the problem promptly. The fact that the unit was a refurb never entered into the discussion. I'm sold on Garmin.
    #14
  15. BeemerBill

    BeemerBill fillerup agin'

    Joined:
    May 2, 2005
    Oddometer:
    611
    I accidently erased software on my 2730 once and a Garmin Tech spent 2 hours on the phone with me getting it straightened out. No charge and it was my boneheaded fault.
    #15
  16. One Less Harley

    One Less Harley OH.THAT'S GONNA HURT

    Joined:
    Nov 16, 2006
    Oddometer:
    5,019
    Location:
    Bowling Green, Ky
    I have a Zumo 550 which was sent back twice, Once I deleated the wrong files and screwed up the unit, kind PO that the file was even accessible. The good part is that the two times I sent it back the unit came back to me with new mounts and accessories!!!!!!! Firts time it was sent back the unit just quit working, 1st time covered under warrantee,the other time which was my screw up I had to pay for the fix.

    So I never had to buy another mount for my other bike and still have an extra:clap
    #16
  17. a1fa

    a1fa Throttle Jockey™

    Joined:
    Nov 1, 2006
    Oddometer:
    13,907
    Location:
    Arkansas
    Hi-Five for Garmin support! I lost my Map software, and they shipped me one the next day free of charge. Now I have two CDs. :p
    #17