Sorta a rant My Zumo 550 started acting up about a month or so ago. Touch screen started developing a mind of its own. It would stop responding, buttons would activate/push themselves etc which caused all kinds of issues when trying to listen to music etc. Week later the GXM30 XM ant is no longer visible to the Zumo in either the bike mount or car mount. Unit is 2 years old so out of warranty. Call Garmin and hear what I expected, "send it back for flat rate repair of $150" GXM is a seperate repair at $75 or $100, cant remember. Being as nice as possible, commenting on how great it is, bummed it broke, 3rd new unit etc didnt help matters. Nor did I expect it would. Ok, cant bitch about a unit failing outside of warranty but it still just bothers me, both pieces were quite expensive and should last longer than 2 years. Ok, so 3 new Garmin units in 4 years. 2610, 2730 and Zumo 550. Both 2610 and 2730 failed under warranty requiring a replacement. Zumo had its warranty issues, both cradles failed which they replaced after I paid for them and they reimbursed me when they recieved the defective cradles. Sorry, great customer service or not, that is just not going to cut it given what these units cost. Plus, I cant say customer service has been great, sure they have been nice but great customer service would be doing things that didnt leave me without a GPS for weeks at a time, covering something past a warranty time frame etc. BTW, I own a business that depends on customer relations and I do whatever it takes to leave a happy customer as it pays in the end. Granted some I want to kill with a tooth pick, lol. One of the few other expensive mobile electronic devices I use, the V1 radar unit, does truly offer great service. Bought the unit in 97, around 03 or so I sent it back for repair. They were supposed to call about cost and instead just sent the unit back repaired. Samething with several friends who have sent in V1's for repair. And I know there are those of you who have never experienced a problem yada yada yada, yah for you. I just know more who have than have not, Garmin can do better and/or wish there was a alternative for motorcycle use.