Okay... the laptop has ALL Windows Updates installed. No joy. What is really weird is that this laptop has Mapsource installed and has the CNNA v8 maps installed. If I go to the "Check for updates" in the Mapsource, it immediately connects to a Garmin server and wants to know if I want to download the latest copy of Mapsource! So why on Earth can it connect for this update but not for the install of the CNNA 2012? Of course, I can't use the CNNA v8 with the Montana because of the ridiculous unlock codes.