Garmin Nuvi 500 Crashes

Discussion in 'GPS 101 - Which GPS For Me' started by NorCal.matt, Jan 10, 2011.

  1. NorCal.matt

    NorCal.matt Adventurer

    Joined:
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    Hi all,
    I recently got a GPS (first one I've owned) and am trying to get it to make a custom route for a coastal trip. The problem happens when I go to "My Data", "Import Route from File", and select the files to import. The Unit goes blank at this point. I have given it a lot of time to do it's voodoo, but it appears that it just shuts down. I should note that I am using Garmin BaseCamp for Mac. Also, I do NOT have any additional memory in the Unit itself, which is what I assume the problem is... just wanted to make sure. Thanks for any help!
    #1
  2. kelly1

    kelly1 Adventurer

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    Does anyone know of this issue. I just got one of these and I'm having the same issue and can't find anything about it online ??
    #2
  3. TRZ Charlie

    TRZ Charlie That's MR. Asshole

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    The Nuvi 500 takes up to 250 via points. Do you have more than that in the route? If so, split the route up into a couple of routes not exceeding 250 via points. The Nuvi 500 can only store 10 routes, so check that as well. If you have 10 or more export some to your pc or mac via mapsource.

    You if these ideas don't pan out you may have to do a hard reset. To do this:

    Hard Reset Procedure: (All except the 8x0/8x5/37xx series units):
    1. Power the unit off.
    2. Press and hold (and continue to hold) the bottom-right corner of the screen while powering the unit on.
    3. Continue to hold the screen until the "Do you want to erase all user data?" prompt appears.
    4. Press "yes" and the unit will reboot.
    Reset all your location settings and user preferences. Also restore your favorites using the method outlined at the end of this post.


    Note*** Doing this will likely delete your favorites so back them up beforehand: From the nuvi drive, copy x:/Garmin/GPX/current.gpx to your backup location. After the hard reset, copy current.gpx back to the same folder on the nuvi but rename it temp.gpx (important). On the next power cycle, the favorites will be read from temp.gpx into the non-user accessible memory area on the nuvi where they are actually stored (current.gpx is only a shadowed backup of your favorites) * Note that this procedure will clear all user selected settings under Tools>Settings like map view mode, navigational settings, selected vehicle, selected voice, etc. These settings will need to be re-configured afterwards. It will also clear out your Recent Finds so make sure you save these as favorites or archive them in another way. Maps, vehicles, voices and user-loaded custom POI's stored on the unit will not be
    #3
  4. eakins

    eakins Butler Maps

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    #4
  5. eakins

    eakins Butler Maps

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    is that 10 routes when you copy over a .gpx directly to the unit?

    if i use mapsource to import one, i create i get 1 only at a time that comes in.

    #5
  6. TRZ Charlie

    TRZ Charlie That's MR. Asshole

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    No, it only holds ten max. They transfer one at a time to the unit.
    #6
  7. kelly1

    kelly1 Adventurer

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    I created three different routes in Base Camp pc version, all with less then 80 via points. Did the hard reset and it still crashes after I try to "Import Route fro File" ?????
    #7
  8. TRZ Charlie

    TRZ Charlie That's MR. Asshole

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    Have you updated the unit lately on Garmins site?
    #8
  9. kelly1

    kelly1 Adventurer

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    The sight tells me that it has the latest software..
    #9
  10. TRZ Charlie

    TRZ Charlie That's MR. Asshole

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    I'm thinking it's time to spend some quality time with the Garmin Support folks, googling around I find nothing that will help you (you've done what you should have done), I think its time to call Garmin.
    #10
  11. xymotic

    xymotic Long timer

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    Sounds like an issue I had and they told me that you could not route road data in basecamp.

    I've had twenty people tell me this is resolved/non-issue. (I got rid of the 500 because it ticked me off so bad) Try exporting your route, import it into RoadTrip and then use Roadtrip to export it to the Nuvi and it should work.
    #11
  12. GlenInk

    GlenInk Adventurer

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    All you need are two basic tools and follow instructions and you Zumo500 will never ever give you another problem ! :evil

    The pic below is the tools needed, and the faulty Zumo500 the before fix !

    Attached Files:

    #12
  13. GlenInk

    GlenInk Adventurer

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    Below is the after the fix pic. I promise your Zumo500 will never give you another days trouble ! :clap

    :evil

    Attached Files:

    #13
  14. xymotic

    xymotic Long timer

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    Nuvi 500, not a zumo! Lol, that's seriously crazy. Do you often use 20's to light your BBQ and hundreds to wipe?
    #14
  15. eakins

    eakins Butler Maps

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    choose the option to redo it.
    #15
  16. tarezo

    tarezo n00b

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    Being able to create routes on my imac them export them to a GPS is one of the reasons I bought the Nuvi 500. But I have the exact same problem NorCal.matt has.

    I have sent HOURS with Garmin tech support trying to fix this. The advanced support people have not been able to help. It has now been referred to the Double Secret Supper Support Team and I have been promise a call-back in "a few days". We'll see.
    #16
  17. xymotic

    xymotic Long timer

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    Yup. Same thing happened to me. Export the route, import in into road trip and then export it from road trip to the nuvi.

    Using a route on dirt and pavement is "unsupported" in basecamp despite the fact that they programmed all those buttons and 'success' message :deal

    As somone who has done a bit of programming, that makes me :kboom
    #17
  18. tbirdsp

    tbirdsp REMF

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    Works fine with Mapsource
















    :hide
    #18
  19. xymotic

    xymotic Long timer

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    Lol, don't even get me started on Mapsource.

    Garmin cracks me up because ALL of their programming is kinda weird. Mapsource 'works' but the menus and the way it works are totally contrary to normal windows convention. Same with the Mac Progams. Certain things should be in certain places. I dunno why you need to re-learn how your computer works for one damned program.
    #19
  20. tarezo

    tarezo n00b

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    I tried the work-around through Road Trip and had success. I wish you worked for Garmin Tech Support. I could've saved a lot of time if someone there told me this.

    BTW if dirt and pavement routes are unsupported, what routes ARE supported? Air routes?
    #20