Garmin Zumo 550 will not power up in the cradle

Discussion in 'Mapping & Navigation' started by BushWacker Rob, Sep 12, 2009.

  1. BushWacker Rob

    BushWacker Rob BushWacker

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    My Zumo 550 worked great for 2 yrs, but now it will not power up in the motorcycle or auto cradle. Checked with a volt meter and the cradle does get power but the zumo will only run on battery power. Cleaned the connectors and still no power. Has this happened to anyone else? Any help would be appreciated.
    #1
  2. JetSpeed

    JetSpeed Naviator

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    First, make sure that you have the latest unit software installed in your 550, then place your Zumo 550 in the cradle and hold down the Zoom + and the Power key at same time for at least 5 seonds to reset the unit, this should remedy the problem with it not powering up when in the cradle.

    If not, pop the battery out for at least a minute and repeat.
    #2
  3. BushWacker Rob

    BushWacker Rob BushWacker

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    Thanks for the suggestions, but unfortunately it did not work. Any other suggestions? Would rather not have to buy a new GPS.
    #3
  4. Pedalpusher

    Pedalpusher Been here awhile

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    Ye, this has happened to me. Check all the pins. Sometimes they get pushed down and don't connect with the unit. I uses a small set of pliers to pull them back up. Fix and works. Hopefully this helps you too.
    #4
  5. jwd98056

    jwd98056 Been here awhile

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    There have also been reports of cradle failures of this nature. I am on my third cradle because of audio problems but I have not had the failure to power the Zumo problem yet. I'll keep my fingers crossed.
    #5
  6. JetSpeed

    JetSpeed Naviator

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    You have narrowed the problem down to to an issue with the cradle, if you can't lift the contacts so they make a good connection then you'll need to replace the cradle.
    #6
  7. bombarde

    bombarde DL650AK7 - K75

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    Get a good contact cleaner like Caig De-Oxit or Pro-Gold. Clean the pins once a month. Repeat. Problem solved. :D
    #7
  8. BushWacker Rob

    BushWacker Rob BushWacker

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    I don't think the cradle is the problem.... it won't power up in either the new motorcycle cradle or the auto cradle. I'll try a cleaner and see if that helps.
    #8
  9. PhilLynot

    PhilLynot Been here awhile

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    Try plugging the 550 into your computer with a USB cord. It should charge up by this method.

    Something like this happened to me once and Garmin said the 550 needs to be charged periodically by USB to get the batteries back to a fully charged state.
    #9
  10. ScorpioVI

    ScorpioVI Some people juggle geese.

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    A couple of weeks ago I had this issue. Or something even worse. One night the Zumo was working fine. Left it on the kitchen counter overnight, went to ride to work the next morning and put it in the cradle and the damn thing wouldn't power up. I thought it was just the cradle but when I took it off and tried to power it on manually it wouldn't work either.

    When I got home I put it on the wall charger. No joy. In a panic that I wouldn't have my Zumo for a weekend trip that's coming up, I fired off an e-mail to Garmin support. Two days go by, no reply from Garmin (it was a weekend) so I decided to play around with it some more and hooked the 550 up to the computer via USB. And it fired right up! :huh

    Still no response from Garmin customer service 2 weeks later...
    #10
  11. mdsn969

    mdsn969 Long timer

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    Ok guys, this is the dreaded Zumo 550 lock-up problem. Usually it is associated with firmware revision 4.70, but it can be a problem with earlier versions.

    Simply remove the battery for a few minutes, reinstall and you should be fine until the next lock-up. (Sorry I don't remember the allen wrench size)

    Supposedly Garmin is working on a fix, but I would not hold my breath.

    Leave the battery out overnight, this sometimes works as well...
    #11
  12. xlcr

    xlcr Stop being a dick, dick.

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    Did you charge it with a non-Garmin wall charger?

    This will cause it to go into mass storage mode and it won't come out until a PC comes to negotiate with it.
    #12
  13. BushWacker Rob

    BushWacker Rob BushWacker

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    Zumo works fine on battery power. Will not receive power from either the motorcycle or auto cradle. All connector pins look fine and I have even cleaned the pins.
    Have taken out the battery twice and charged the unit over night using the USB computer cable.
    Still will only run on battery power when in the cradle. I might have to bite the bullet and send my Zumo back to Garmin for repair.
    #13
  14. mdsn969

    mdsn969 Long timer

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    Bad cradle???
    #14
  15. sparkbox

    sparkbox slightly off schedule

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    I had this problem remove the battery rub the contacts with an emery cloth or a pencil eraser. Next finish cleaning them with a q-tip and rubbing alcohol. Then bend the terminals out (be careful not to break) so they make a better contact.
    #15
  16. Twohondas

    Twohondas Long timer

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    I had a temporary problem running a rough section of high desert out by the Colorado river. Turns out all the banging around had caused my direct wire to the battery and the actual battery leads to come "unglued". The Zumo was switching between power on and battery mode.

    Did not want to shut down the motor till I was back on tarmac and help nearbye. :freaky After a little screwing the Zumo was OK. :evil

    [​IMG]
    #16
  17. Lion BR

    Lion BR I'd rather be riding

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    Attention: he has been saying that it won't power up either on the motorcycle OR the car cradle. So, unless both failed at the same time (low probability), the problem is not in the cradle.

    #17
  18. BushWacker Rob

    BushWacker Rob BushWacker

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    Sent my Zumo 550 into Garmin for repair. It will cost $150.00 and Garmin said they would send me a refub Zumo.
    #18
  19. freedomtwoup

    freedomtwoup freedomtwoup

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    Spoke with Garmin last week, they sold me a new cradle at a 50% discount.
    Unit powers up perfectly now.

    Probably should have it mounted on the handlebar with a Tourotec locking mount,
    because of the vibration on the windshield mount.

    Ride safe.

    David
    #19
  20. lhendrik

    lhendrik Truffle Rustler

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    Not the cradle in this case folks! The Zumo 550 will be damaged when the pins on the cradle get corroded and short out the Zumo. Garmin $150 rebuild to fix it. Mine is with them now getting this service. Watch the cradle pins (cover when Zumo off) and keep an eye on corrosion or water there which will short out the Zumo.

    I was lucky enough to have an extended warranty on mine, first time one of those ever paid off for me....it was free when I bought my unit from GetFeetWet.

    See my post about this here: http://www.advrider.com/forums/showthread.php?t=620605
    #20