Garmin Zumo 590LM USB power cable problem

Discussion in 'Mapping & Navigation' started by fredhayes, Feb 27, 2015.

  1. fredhayes

    fredhayes Adventurer

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    Hi,

    I recently bought a Garmin Zumo 590LM motorcycle GPS.
    It comes with a wiring harness and cradle for the GPS and a variety of other cables for audio in/out/mic as well as a USB cable.

    I dont use the audio cables but I thought the USB cable would be handy for charging the phone while on the road.

    The problem im having is that I cannot charge anything via that cable because there is no power going to it. Ive had the entire wiring harness replaced but im still not seeing any power getting to the replaced USB plug.
    Ive checked using a multimeter...zero volts on the 5+ pin.

    Same issue whether the GPS is plugged into the cradle or not (the GPS is being charged UP OK).

    Now, one faulty harness I can accept but to have the replacement one have exactly the same fault makes it look like im being the bunny here.

    Has anyone had any experience with this GPS/Wiring harness setup ??
    Please note, there is nothing customised here. The harness/cables and GPS are as they come in the box from Garmin.

    Thanks
    #1
  2. dunc

    dunc coddiwompler

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    have one and i cut all the cables off except the power cable
    have a different audio setup and usb power so did not use it

    garmin help is zero for anything
    my battery went kapoot after 3 months and wouldnt charge up and there response was send it back to them [the whole unit] and if they cant figure it out they would send me a refurbished unit to replace it and not just send me a battery so :fyyff

    i told them nicely to get fracked with there warranty and service as it is crap and they dont want to help solve anything and would be the last garmin i buy

    good luck with them for any help:lol3
    #2
  3. Annie & Her Dad

    Annie & Her Dad Banned

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    IIRC, the 590 requires the GPS unit installed in the cradle to power the USB. The problem could be there... either contacts or internal (or settings, firmware...) and I wouldn't assume the worst of the harness.
    When all else fails try a factory reset then open a ticket with Garmin support or use their "Ask a technician" service for a better idea of what's going on.

    BTW, that port is not the best way to charge a phone, but it'll power it and trickle charge it okay if that is all you need. Best is a dedicated charger that does better than the usual 250mA... Doesn't change the fact that the USB port doesn't seem to be working though.


    @Dunc59; Garmin's position was entirely reasonable in respect to the return for testing if it was a warranty claim. It could have been the battery, but it could also have been the charge controller or one of many other problems and it is possible they'd just be throwing good money at a bad diagnosis by the user.
    The only thing I would have kicked up about was being told any replacement on a 3 month old unit would be refurbished... ie some other poor bastards broken POS GPS...
    #3
  4. dunc

    dunc coddiwompler

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    fredhayes try asking or look thru this link http://advrider.com/forums/showthread.php?t=966727
    590 lm thread


    and
    obvious you didnt talk to the guy at garmin as i did
    bought a battery elsewhere and works fine

    The only thing I would have kicked up about was being told any replacement on a 3 month old unit would be refurbished... ie some other poor bastards broken POS GPS...

    you dont get a choice what they want to send you back so of course i was not going to do that and get a 2nd hand one when i shelled out for a new one
    #4
  5. Annie & Her Dad

    Annie & Her Dad Banned

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    @FredHayes; BTW, power management might be in play if you're not getting a reading on the +5V pin. Check and re-check, clean and if necessary, pinch the end of the male USB connector (for a tighter fit) between the phone cable and GPS harness.

    @Dunc59; So your diagnosis was correct, but Garmin wasn't going to know that until they actually saw it - I wouldn't have sent you a new battery on your say-so either FWIW. On the second point we are in agreement.
    #5
  6. Young-Gun

    Young-Gun KTM Tragic

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    That usb is a data cable, you aren't meant to charge anything off it I don't think.
    #6
  7. bluestar

    bluestar the rain maker

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    I have a 660 instead of a 590 so it might be different but on mine, the USB cable is for a traffic receiver. It's not a charging port.
    #7
  8. fredhayes

    fredhayes Adventurer

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    According to the Garmin support pages, that USB cable will charge anything that can be charged via a USB connection. It can also be used for certain data services (ie iPod).

    I checked that there was no power coming down the cable using a multimeter. I think that the GPS does need to be in the cradle but ive also tried that and still no power. If the GPS needs to be in the cradle then it could well be a problem with the GPS itself (as the cradle has been replaced).
    #8
  9. itsgunnahurt

    itsgunnahurt Gravity Enhanced!

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    I have a 590. No problem charging my samsung phone. Works fineFor me. In fact I usually connection a USB hub and charge 2 phones at the same time. The other is a HTC, but both are android phones.
    Only problem I've had is the phones warning of high battery temp in the tank bag.
    #9
  10. Hollenfeuer

    Hollenfeuer Adventurer

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    I have a 590LM and mine doesn't charge either. I took the Garmin harness straight out of the box and wired it directly to the battery. I have a co-ax to USB adapter from FirstGear, so I guess I'll just use that. Still, I'm not happy that I spent extra time routing the USB cable under my seat for apparently no reason. If I'd have known it wouldn't charge anything, I'd have just cut it off.

    Update: Apparently it will only recognize Apple products.

    #10
  11. Spyderrider

    Spyderrider Been here awhile

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    I have the 590LM and when the GPS is in the cradle AND the power is turned on - the iPhone goes directly to charge mode when plugged in.
    #11
  12. Hollenfeuer

    Hollenfeuer Adventurer

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    Correct. If you had an Android device you would get nothing. I hope Garmin patches this soon and makes charging available to all connected devices.

    Sent from my SPH-L710 using Tapatalk
    #12
  13. R-dubb

    R-dubb Dubbious Adventurer

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    I use the USB/iPhone to Zumo/BT to N-com set-up extensively on road trips. It keeps the phone at 100% charge, but if I plug it in on empty, it never catches up. I think the charge issue is about phones that require more than one amp. iPhone is able to deal with that.

    The USB connectivity works fine for Pandora and MP3. There are issues around the data connections. The Smartlink app is hit and miss. Receiving phone calls seems to work just fine. If I initiate a call with the Zumo and then hang up, music and Smartlink connectivity get dropped. Generally, a Zumo restart will fix it. Sometimes the apps crash on the phone, and I have to pull over if I care enough to deal with it. Very convenient overall to keep the phone hardwired. Just wish the software was more robust. For commuting I use BT Zumo to iPhone, a little buggy, but different bugs.
    #13
  14. BarryC

    BarryC n00b

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    Has anyone resolved this issue of the USB cable leading from the 590/595LM cradle not working? I just installed my 590LM and foolishly didn't check the USB cable before closing up my bike. I now find that the cable doesn't have any output at all. I'm led to understand that it should be acting as USB charge cable. I didn't see much information about this cable in the manual or the installation instructions. The first poster claims to have received two cradles with USB cables acting defective I've also read claims that it only works with Apple devices. I doubt it's device specific. Any feedback is appreciated.
    #14
  15. smbjm

    smbjm Been here awhile

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    It's not device specific - I use it with an android phone. I believe the GPS must be in the cradle, and it may need to be on for the USB cable to have power.
    #15
  16. BarryC

    BarryC n00b

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    I tried that but it has the same result....no power being provided to anything I've connected to the USB (iPhone 7 and even an old iPod nano).
    #16
  17. BarryC

    BarryC n00b

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    Is there a way to contact Fred Hayes (above) to find out whether he resolved his problem?
    #17
  18. BarryC

    BarryC n00b

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    Fred, did you ever resolve this issue? If so, how?
    #18
  19. BarryC

    BarryC n00b

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    OK, for those who have been experiencing any problems with the USB charge cable, here are the facts:

    1. The GPS must be mounted and turned on for the USB charge cable to work.

    2. The cable will charge any standard USB device (within reason). Keep in mind that some devices require more current so it takes longer.

    3. If you're experiencing a failure as I did, it's the cradle and most likely not the GPS.

    4. If you open your cradle with a torx #5, inspect the connector cable (multi connector) and verify that the wires are fastened to connector properly and the connector is seated well. The Red/Black connector is for power. Don't touch that if your cradle is getting power.

    5. If your unit is new and under warranty, get a replacement and rewire if necessary providing you wish to go to all that trouble or, swap out the top portion of the case assbly (with the new replacement which contains the electronics and close it up). Providing the exisiting wired up cable doesnt have a defective USB cable (unlikely), this should resolve the problem without having to go to the trouble of disconnecting the current wiring and runnig a completely new cradle.
    #19
  20. fredhayes

    fredhayes Adventurer

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    Hi Barry,

    Yes, I resolved it by giving the contacts on both the GPS and the cradle a good clean.
    I also found that the built in GPS plug delivers enough power for the GPS but if you try to charge something via the USB it can cause the GPS to go into low power mode.
    Doesnt happen every time but happens often enough that I stopped using the USB plug.

    Cheers

    Fred
    #20