GEIGERRIG Pressurized Hydration Packs - Best New Product (with special ADV inmate deal!)

Discussion in 'Vendors' started by GEIGERRIG, Feb 5, 2011.

  1. Parx400

    Parx400 Long timer

    Joined:
    Jun 17, 2010
    Oddometer:
    2,115
    Location:
    Sacramento CA
    You have an Email for them? My 3L bag blew up on day 2 of my 13 day trip.
  2. WTF Over

    WTF Over Adventurer

    Joined:
    Jun 12, 2008
    Oddometer:
    12
    Try http://www.geigerrig.com/contact.html They have a Warranty Contact Form and some contact emails listed.
    From the Warranty Contact Form:
    Submit This Form For Warranty Consideration - SUBMIT ONLY IF YOUR HYDRATION SYSTEM HAS A PROBLEM OF SOME KIND. You will receive an e-mail response from GEIGERRIG customer service. If you are concerned that your warranty did not get submitted, please feel free to call: 1-801-823-3336.

    Form and info as to finding the "batch code" you will need is also available at http://www.geigerrig.com/warranty.html
  3. WTF Over

    WTF Over Adventurer

    Joined:
    Jun 12, 2008
    Oddometer:
    12
    Swing and a miss. I have no idea where they might have shipped the product... just that it was not to me.
    No response to request for tracking info and no response to request to cancel order and refund the purchase price.
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  4. GEIGERRIG

    GEIGERRIG Adventurer

    Joined:
    Nov 2, 2010
    Oddometer:
    99
    Wow...

    Looks like some issues with customer service support for one or two of you here. That's not good. Let's get those issues resolved.

    Direct line to Bob Geiger:

    bob@hubcityoutdoor.com 801-823-3336 x101

    Direct line to Curt Geiger:

    curt@hubcityoutdoor.com 801-823-3336 X100

    Please send an e-mail to Bob and Curt.... Specify your need, and let's get it taken care of.

    Growing pains here at GEIGERRIG. Operating system changes. New employees. Etc. Curt and I would like to get feedback about your experience and what you need. We'll then take action to resolve the matter. It is also helpful to us so that we can track to make sure we tighten up areas where tightening is needed.

    Best Regards,

    Bob Geiger
    GEIGERRIG Hydration Packs
  5. GEIGERRIG

    GEIGERRIG Adventurer

    Joined:
    Nov 2, 2010
    Oddometer:
    99
    Yo... WTF Over...

    Bob Geiger here with GEIGERRIG. I think that we ultimately got your issue resolved. Please correct me if I am wrong. I personally went through all customer service issues that were pending or unresolved through the change of our operating system, and I think I remember this issue. My understanding is that we finally got the matter resolved after multiple communications via e-mail.

    Sorry it took a moment. But I think we got you covered. Again... let me know if this is not the case:

    Bob Geiger - bob@hubcityoutdoor.com - call 801-823-3336 X101.

  6. WTF Over

    WTF Over Adventurer

    Joined:
    Jun 12, 2008
    Oddometer:
    12
    Bob and everyone else,
    After a couple of false starts and a shipment sent to a strange address... yes, the issue was finally resolved.
    The product is working to an acceptable level and when I had a problem with the <!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]-->push/pull shutoff valve on the insulated hose, Geigerrig sent a replacement. <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:punctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> 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  7. MadM

    MadM Dreamer

    Joined:
    Jun 12, 2008
    Oddometer:
    310
    Location:
    Slovenia
    Well I have just read the whole thread and watched all the videos on it and on geigerrig.com I have to say that I am sold on this product. This will be my first hydration pack, I always used bottles as I didn't like the standard packs where you have to suck. But before I order my rig I need some info from you and Mr. Geiger:

    1. I am looking at getting the rig 500 in citrus colour. Does it get dirty fast and is it easy to clean it and keep it shiny??
    2. Dos the insulated tube keep the water cold in hot summer days, or is it even warmer since it is black, can you put a filter inline with it?
    3. If I order it from geigerrig.com will it be sent from US or European distributor? I would like to avoid custom taxes.
    4. Is the adv promo deal with filter still going? :shog


    Thanks and a happy new year to all!
  8. GEIGERRIG

    GEIGERRIG Adventurer

    Joined:
    Nov 2, 2010
    Oddometer:
    99
    Hey there... Glad you came to like the GEIGERRIG. I hope you enjoy it, and we'll keep an eye out for you if you ever need any helps or service on your pack. Now... As to your questions:

    1. I am looking at getting the rig 500 in citrus colour. Does it get dirty fast and is it easy to clean it and keep it shiny?? Well, my 12 year old, 10 year old, and 6 year old all of this pack. If my boys can dirty something up beyond posiblity, they will. So far we've been able to keep all 3 packs looking pretty squared away...even after 2 years of heavy use. The pack cleans up pretty darn good.

    2. Dos the insulated tube keep the water cold in hot summer days, or is it even warmer since it is black, can you put a filter inline with it? The insulated tube will keep the water cold. Also, remember, you don't need to suck hot water out of the tube. It sprays out. So you can spray any warm water out of the tube...anywhere you wish...then start drinking when you get to the cold water. However...the insulated tube keeps things pretty cool.

    3. If I order it from geigerrig.com will it be sent from US or European distributor? I would like to avoid custom taxes. It will be sent from the US. You can also specify that it be shipped US Postal Service as well if you like. We do have European distributors now though. So if you like, you can reach out to them. Their information is on our "contact us" page on www.geigerrig.com. You can also feel free to send me or Curt Geiger an e-mail at: bob@hubcityoutdoor.com or curt@hubcityoutdoor.com. We'd be happy to communicate any European distributor info.

    4. Is the adv promo deal with filter still going? :shog YES. This promo is only available for purchases at www.geigerrig.com. Promo code: GRFILTER. Promo code cell is toward the end of the check-out process. Keep an eye out for it during check out.

    HAPPY NEW YEARS TO YOU TOO!
  9. Sean-0

    Sean-0 straya carnt

    Joined:
    Oct 19, 2010
    Oddometer:
    4,565
    Location:
    Mumblebum Northern NSW
    A shameless Plug for these guy's ....Im in Australia and we put things to the test here ...I purchased a 1600 awhile ago ..and loved the pack ,i had a huge crash and broke my pack my own fault ....Bob and the team were right there to replace my pack free of charge and organized the Australian supplier to send me a new kit :clap

    So a few days later a whole new kit arrived the updated version with the better clips on the bladder ....i loved it again and used it often ..i went on a 14 day ride in the deserts and my pack started to tear on the last few days ..it held up fine and made it home no worries

    I let Bob know of my issue and true to form they sent me a whole new pack again :clap...this time with the stronger pack as it seems i was not the only failure

    I have since convinced my buddys to go with your packs and i cannot fault them in any way

    The customer service is second to none ....i look forward to many more great times with the best hydration system there is

    10/10 guys :thumb
  10. MadM

    MadM Dreamer

    Joined:
    Jun 12, 2008
    Oddometer:
    310
    Location:
    Slovenia
    Thanks you for a very fast reply, I will order my pack from UK dealer (alloutdoor.co.uk) as it is almost 60$ cheaper due to the high custom taxes and higher postage if I get it from your official site, and the left over money I can safely spend on the filter and insulated tube when I will need them.

    Will post some pictures when I get it!

    Thanks again!

    P.S.: One more thing, what are the dimensions of this pack? Mostly interested in its width, as I will be using it for college and would like to know if I can fit my laptop and a notebook in it.
  11. Smithers

    Smithers Arilia Rider

    Joined:
    Feb 21, 2008
    Oddometer:
    11
    Location:
    Cali Coast
    Hey guys I'm just posting real quick to show a RRig getting put to the test. I've been using my 1600 a lot in the last year. Duties include:

    • carrying h2o #1
    • keeping things dry
    • protects my back when I go flying off my dirt bikes
    • carrying tools and rags
    • food
    • cameras
    • cleaning wounds with water spray! for real
    Here is a quick video showing me doing a flip down some rock steps wearing the 1600.


    The pack works great and I have never had any problems with any straps breaking or anything like that surprisingly. It takes a good beating and it washes off pretty fast with a high pressure hose. I did get a flesh wound once and scraped up another time while wearing the Geigerrig and let me tell you - when your in that kind of pain being able to clean out your wounds with fresh water is the BEST thing in the world at that point. It would have been a long time before I got back to camp to start cleaning my skin so being able to operate on myself out on the trail really really was great.


    I rode all day in the rain a couple times and slid around in the mud helping other up and down some mountains. The 1600 kept my tools, wallet and camera completely dry. Worth every penny. And next time we go out in the rain I'm going to keep a fresh pair of gloves inside to change out halfway through the day to really make my friends hate me. :ricky



    [​IMG]

    [​IMG]
  12. 75monza

    75monza Been here awhile

    Joined:
    Dec 23, 2008
    Oddometer:
    357
    Location:
    The Palouse
    First off - I bought a Rig 700 Ballistic and I love it so far. It just oozes quality. Fit and finish are great. It is better made than any of my previous hydro packs. I have no real complaints at all and I can't wait to try it out. I plan to use it on hiking trips and on biking trips. This is going to be a good summer.

    :clap :ricky :clap :clap :clap :clap :clap :ricky :clap


    I bought the insulated drinking tube hoping to avoid or reduce that blast of hot water that normally builds up in the exposed tubing while out riding in the desert on a hot day.

    http://www.geigerrig.com/hydration-packs/accessories-insulated-drink-tube.html

    But what showed up in the mail looks nothing like any of the pictures that I have found anywhere online. The tube that I ended up with has the normal twist on/off bite valve and the cap cover is different from the insulated drink tube shown on your website (the bite valve in all of the pictures that I can find are only push on/off and NOT the twist setup). And the hose itself is a thicker rubber material than the normal hose but this one is completely black. There is no soft cover like what you see in the pictures. The hose is labeled "Hydrapak" just like the original hose. It came in official Geigerrig packaging and has the correct part numbers (G3 011 BK).

    Did you guys come out with a new insulated hose? I like it, but it was just not what I was expecting to get.
  13. dirtyoffroad

    dirtyoffroad Been here awhile

    Joined:
    Jan 26, 2008
    Oddometer:
    548
    Location:
    merrimack,N.H.
    Did you sign up for the free filter deal?if so,maybe thats what you got,it is shipped in a seperate order.
  14. rhicks

    rhicks Been here awhile

    Joined:
    Feb 26, 2007
    Oddometer:
    315
    Location:
    Golden, CO
    I purchased a 1200 Camo and two extra bladders way back when this thread first appeared. I've been pretty happy with the products. Now that the 1600 Tactical is coming out I will probably grab one of those as well. Bob, any idea when the 1600TAC CY will be shipping? I'm also interested in the virus filter as well but have two in-line crypto filters to be used (both from the ADV deal - thanks for that) before I purchase the virus filter.

    Cheers,
    Robert
  15. arch3

    arch3 Adventurer

    Joined:
    Jun 2, 2009
    Oddometer:
    13
    I just picked up a Klim Badlands Pro which has a back pocket for a hydration bladder. Any body know if the pressurized bladder will fit or will the inflation aspect of the bladder be problematic.
  16. Ko

    Ko Observant as never

    Joined:
    Dec 1, 2007
    Oddometer:
    1,110
    Location:
    a spot in the prairies

    Will fit in any pack- you pressurize after the bladder is in, based on need (i.e., you might have to pressurize it just a bit if there is not much space).



    Ko
  17. Ko

    Ko Observant as never

    Joined:
    Dec 1, 2007
    Oddometer:
    1,110
    Location:
    a spot in the prairies
    Well, it looks like this was it for my reservoir- strangely, because I would've expected the water bladder to go first, but it's the blue part of the reservoir that's losing air. It bubbles quite nicely in several spots once inflated.

    In addition, the release from the drinking tube doesn't want to come off easily, sometimes at all, from the reservoir. Annoying as hell when I try to pull it out and comes out with the valve- hence water splashing all over (smartened up after couple accidents and keep it upside down when removing the drinking tube to prevent that). Only once it came out on its own while riding, not a big deal cause it was almost empty.

    Will see how the lifetime warranty works, I like the system and would like to keep on using this product.

    Ko
  18. HoloHolo

    HoloHolo 2 wheels !!!!

    Joined:
    Aug 30, 2009
    Oddometer:
    268
    Location:
    dubuque, iowa
    I thought I would chime in on my purchase from geigerrig. It arrived quickly with all items except the filter. I shot an e-mail regarding this matter and they responded immediately with a tracking number. I received the filter within days.

    I was very impressed with the overall experience and even happier with the product.

    Yes, I would order from them again.

    Hope this helps those who are considering this product.


    Oh yeah! 2 wheels!
  19. Ko

    Ko Observant as never

    Joined:
    Dec 1, 2007
    Oddometer:
    1,110
    Location:
    a spot in the prairies
    Update- within 24hr Bob got back to me and took care of my issue. I have to say it's pretty darn impressive :clap


    Ko
  20. mint julep

    mint julep Been here awhile

    Joined:
    Mar 14, 2012
    Oddometer:
    190
    Location:
    Canada
    Hi Geigerrig, glad I discovered this hydration pack here.
    I really want to pick up the new Tactical Rigger in Coyote Tan.
    Do you know when this will be available and ready to ship?
    Also, if I pre order this kit, will I be able to apply the code for ADVmember discount?

    Thanks.
    Dave.