Gerbing glove stopped heating

Discussion in 'Equipment' started by dankatz, Nov 22, 2012.

  1. dankatz

    dankatz Been here awhile

    Joined:
    Mar 25, 2008
    Oddometer:
    361
    Location:
    Boston, MA
    After 5 years of good use of about 20x per season, my left glove gives no heat. My right works well. I switched the plugs from the harness and it is the glove not the harness. Emailed Gerbings a little while ago and no response. These gloves were bought used, so no warranty. Does anyone know if Gerbings would repair the glove for a fee or replace it for a fee or do I just need to bite the bullet and buy new gloves?
    #1
  2. Speedo66

    Speedo66 Transient

    Joined:
    Jan 14, 2010
    Oddometer:
    6,971
    Location:
    Cin City, OH
    Gerbings doesn't require receipts. Call them and talk to them about returning for repairs. Their stuff is forever.

    When I returned an old jacket liner, they asked if I wanted to upgrade to a newer model, at a reduced price. No, just want the old one repaired. They sent me a new one anyway, free, along with the new style connection cords.
    #2
  3. byker

    byker Adventurer

    Joined:
    Dec 17, 2007
    Oddometer:
    29
    Location:
    Toronto
    You cant beat Gerbings for their customer service. They are first class!
    #3
  4. Montford

    Montford Been here awhile

    Joined:
    Dec 22, 2007
    Oddometer:
    139
    Location:
    Scottish Highlands
    Did not find their European customer service to be any good at all.

    I had a problem with a jacket liner that kept shorting out and sent several emails to them requesting a postal address to return it for repair,they eventually replied telling me that it must have been wrongly connected ,despite the fact I had used it for two seasons without problem.

    I ended up opening it up myself and finding that the insulation had come off both the positive and negative connections inside the jacket so it was an easy fix.

    Still like their gear though
    #4
  5. dankatz

    dankatz Been here awhile

    Joined:
    Mar 25, 2008
    Oddometer:
    361
    Location:
    Boston, MA
    In the past I was told that their warranty only covers the original owner. It has been a while and I don't have a receipt. I guess once the holiday weekend is over I will give it another try
    #5
  6. yukonjon

    yukonjon Been here awhile

    Joined:
    Dec 20, 2011
    Oddometer:
    148
    Location:
    Pacific Northwet, Tacoma
    Not sure what it says in the warranty but I have definitely had them repair a pair of gloves without showing them a receipt or verifying that I was the original owner. Hope it works out for you.
    #6
  7. dankatz

    dankatz Been here awhile

    Joined:
    Mar 25, 2008
    Oddometer:
    361
    Location:
    Boston, MA
    Good to know. I will try calling them again on Monday. I have tried a number of times now, but no answer and also left a message. I guess with a holiday maybe some of them took the whole week off..
    #7
  8. Phat

    Phat Banned

    Joined:
    Dec 1, 2012
    Oddometer:
    55
    Location:
    Wherever I May Roam
    Bought my used Gerbing heated gloves off of eBay. Left glove died. Emailed Gerbing and they said send it in. I did and they sent it back repaired. All it cost me was the postage to send the glove to them.
    #8