So late last winter my right heated glove got kinda wonky, sometimes will work, sometimes won't. I'm not actually sure if it's a problem with the wiring in the right sleeve, or the glove itself, and quite frankly I don't know enough about electricity to trouble shoot it. Anyway, I told myself that I would return it over the summer and have it repaired. FFWD to today, and yeah, I still haven't done it. Now I've been using the gear again (as it's been in the 30s in the morning), and the heat-troller has broken. The dial just spins around & around and won't run the electricity through the jacket. It will neither turn on or off. My questions are these: have any of you Gerbing owners ever sent your product(s) back for repairs, and have you been happy with the experience? What was the process? I went to their website, and it reads to call them before you send them anything, but I called today and the machine tells me they are closed, and it doesn't offer the option to leave a message. I'll call them again on Monday, when I guess they'll be open, but I'm wondering: why do I have to call first, couldn't I just include a note in the box with my gear? On an unrelated note: Does Gerbing take trade-ins? My gloves have always been about a size too big (XXL, I should have gotten XL). I wonder if I could trade them in on a new pair and pay them the difference, or should I sell them outright and just buy a smaller pair? Thanks.