Gerbing repairs? Trades?

Discussion in 'Equipment' started by Joey Jo Jo Jr. Shabadu, Nov 10, 2012.

  1. Joey Jo Jo Jr. Shabadu

    Joey Jo Jo Jr. Shabadu 1 Less Car

    Joined:
    Nov 13, 2010
    Oddometer:
    278
    Location:
    Deep in the heart of Centex
    So late last winter my right heated glove got kinda wonky, sometimes will work, sometimes won't. I'm not actually sure if it's a problem with the wiring in the right sleeve, or the glove itself, and quite frankly I don't know enough about electricity to trouble shoot it. Anyway, I told myself that I would return it over the summer and have it repaired. FFWD to today, and yeah, I still haven't done it.

    Now I've been using the gear again (as it's been in the 30s in the morning), and the heat-troller has broken. The dial just spins around & around and won't run the electricity through the jacket. It will neither turn on or off.

    My questions are these: have any of you Gerbing owners ever sent your product(s) back for repairs, and have you been happy with the experience? What was the process?

    I went to their website, and it reads to call them before you send them anything, but I called today and the machine tells me they are closed, and it doesn't offer the option to leave a message.

    I'll call them again on Monday, when I guess they'll be open, but I'm wondering: why do I have to call first, couldn't I just include a note in the box with my gear?

    On an unrelated note: Does Gerbing take trade-ins? My gloves have always been about a size too big (XXL, I should have gotten XL). I wonder if I could trade them in on a new pair and pay them the difference, or should I sell them outright and just buy a smaller pair?

    Thanks.
    #1
  2. Old Nuke

    Old Nuke Flatlander

    Joined:
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    Change to Warm & Safe. They take trade-ins.
    #2
  3. ragtoplvr

    ragtoplvr Long timer

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    Oct 18, 2007
    Oddometer:
    7,649
    Location:
    central USA
    gerbings is made in the usa now, and are good folks. Talk to them, the heat troller is likely a loose knob, VERY easy to fix.
    #3
  4. Mudddawg

    Mudddawg n00b

    Joined:
    Aug 4, 2012
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    5
    Location:
    North Bend, Wa
    They repaired my jacket liner and nothing but good to say about the experience. They also replaced my heat-troller as it was going bad.

    I am fortunate enough to be close, so I went in person.

    I think they have a couple week lead time for repairs, thus I went there.

    Veterans day Monday.. they may not be open.
    #4
  5. speedracertdi

    speedracertdi Been here awhile

    Joined:
    Jun 11, 2009
    Oddometer:
    985
    Location:
    Hollywood, FL
    Helped me out over the phone a few months ago. Great people.
    #5
  6. VStromTom

    VStromTom Long timer

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    Aug 26, 2004
    Oddometer:
    1,579
    It is better to talk directly to someone about the problem they are having rather than get some rambling message about an issue. Would you take a trade on something like gloves someone says don't work right? I wouldn't. But hey, what the heck.
    #6
  7. StuartV

    StuartV Motorcyclist

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    Location:
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  8. Snapper

    Snapper Long timer

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    Oct 10, 2003
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    Location:
    Fairfield County, CT
    Yeah, call and get an RMA... I lost heat in one glove after 6 yrs. Sent both in and got a brand new pair (pretty sure it was very fast too), it was also Fall two? yrs ago. Better hurry, is only getting colder.

    (might have a problem on the controller though... don't think these have lifetime warranties)
    #8
  9. PineyMountainRacing

    PineyMountainRacing Oops....

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    Jul 2, 2008
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    Location:
    Sarasota, FL / Sylva, NC
    Send 'em an email tonite. I was having problems last week, sent them an email last Friday nite thinking I'd hear maybe Monday. I had an email Saturday morning and over the course of a few emails, she helped me figure out my issue by Saturday afternoon.
    #9
  10. Spummerr

    Spummerr Voyager

    Joined:
    Dec 16, 2007
    Oddometer:
    32
    You have a lifetime warranty with Gerbings. Give them a call when they're open. They'll treat you right!!!:clap
    #10
  11. Ron from BC

    Ron from BC Long timer

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    1,453
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    Vancouver Island
    I had a problem with my jacket last May and told them that I was in a bit of a bind as I was leaving for a trip south in a couple of weeks. I sent the jacket to them and they arranged for an employee to come into their warehouse on a Sunday to meet me and hand the repaired jacket over to me. Even had the employees cell number so we could keep in touch for timing as I made my way through the border and down the I-5. No charge....lifetime warranty.
    #11
  12. '05Train

    '05Train Mind is not for rent

    Joined:
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    Maryland
    This.

    Gerbing's has a lifetime warranty, and they're damn good about it. There's a reason they're the top-selling brand out there.
    #12
  13. Spummerr

    Spummerr Voyager

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    +1 !! :wings:clap
    #13
  14. Gootch

    Gootch Long timer

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    1,002
    Location:
    Olympia, WA

    I just bought a jacket liner and I think the paperwork indicated a one year warranty. I'll have to doublecheck.

    I was going to trade in my lousy Tourmaster Synergy liner on a Warm-n-Safe but my local Triumph shop had Gerbing for 20% off; and I was able to try on the liner and make sure it fit. I like that the neck is warmed and that the power lead is long enough to stick out of my gear to use (on the Synergy, I had to create an extender to do this). So far, so good.
    #14
  15. Joey Jo Jo Jr. Shabadu

    Joey Jo Jo Jr. Shabadu 1 Less Car

    Joined:
    Nov 13, 2010
    Oddometer:
    278
    Location:
    Deep in the heart of Centex
    You are so right, it is getting nothing but colder. So far conventional warm gear has saved my bacon, but I can see that running out.

    Also, you are right about the heat-troller not having a lifetime warranty. I believe it was a three-year warranty, and mine is up.

    So: is there anyone who can point me towards a good tutorial on perhaps trying to fix this myself? I really don't have $70 right now for a new one... :( Any idea on how or why it would malfunction like it has (the dial spins freely in both directions, and no power comes thru the box to the jacket)? I looked at it last night, and there don't appear to be any screws to allow me to open the "box" up. Are the two halves glued together, or snapped in place?

    Thanks.
    #15
  16. Joey Jo Jo Jr. Shabadu

    Joey Jo Jo Jr. Shabadu 1 Less Car

    Joined:
    Nov 13, 2010
    Oddometer:
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    Location:
    Deep in the heart of Centex
    UPDATE:

    Well, I mailed my jacket and gloves to the NC shop for my "mystery repairs" on 16 NOV. USPS tracking reads that it was received/signed for on 19 NOV. Since then I've sent 2-3 e-mails -to the same e-mail address I was using previously- asking if in fact anyone received the package and if there was a schedule for when I may receive my gear back.

    No replies.

    I called the number on their website last Friday, and heard a message that it would be a 10 minute wait until I could talk to a human. I was at work on my personal cell phone and didn't have 10 minutes to wait.I hung up and called back later that afternoon, and heard the same message. After bleeping and blooping thru the automated phone menu, I was allowed to leave a voice message. I left a message with my name & phone number and summarized my questions.

    No reply.

    Right now I have no concrete evidence from any involved party that they have my gear, or are working on it, or when I may get it back.

    I don't know what to think to be honest.
    #16
  17. 510ebl

    510ebl Restless...

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    Nov 23, 2009
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    892
    Location:
    Atlantic County, NJ
    They are in a transition due to restructuring, and the holidays are upon us. It took me a few tries to get to a human the other day, but she ended up being very helpful after the wait.

    If I were you I'd try back on January 2nd and let us know how you make out.
    #17
  18. dankatz

    dankatz Been here awhile

    Joined:
    Mar 25, 2008
    Oddometer:
    377
    Location:
    Boston, MA
    I have had a similar experience. They received my gloves end of November and said may be ready second week in Jan
    #18
  19. Joey Jo Jo Jr. Shabadu

    Joey Jo Jo Jr. Shabadu 1 Less Car

    Joined:
    Nov 13, 2010
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    Deep in the heart of Centex
    UPDATE to the UPDATE:

    I got an e-mail last Wednesday the 2nd from UPS that read I had a package in delivery. Strange, as I wasn't expecting anything because I hadn't ordered anything.

    Friday the box arrived, turns out it was my jacket & gloves from Gerbing in NC.

    The shipping invoice reads that one of the gloves' socket wasn't working. Both sockets were replaced on both gloves (with 90* fittings). I road tested them today and everything's working fine.

    I'll be back to bike commuting in the morning! :clap
    #19
  20. Joey Jo Jo Jr. Shabadu

    Joey Jo Jo Jr. Shabadu 1 Less Car

    Joined:
    Nov 13, 2010
    Oddometer:
    278
    Location:
    Deep in the heart of Centex
    LAST UPDATE:

    Well, the repair apparently didn't take, as the right glove yet again stopped working on Tuesday morning. Damn my fingers get cold on the rides these past few days.

    And then, yesterday morning the zipper broke on the jacket. Just the zipper pull came off, no big deal, right? Well, the zipper locked in the up position, effectively trapping me in my jacket! The neck hole was too small for me to take the jacket off as a pull over, and the zipper pull wouldn't actuate the release in the zip mechanism, so for a frustrating 10 minutes in the bathroom here at work I was trapped in a Gerbing's straight jacket.

    First the heat troller broke (with no option to repair it, it just had to be replaced), then the right glove went out, then the same glove went again 2.5 months after repairs, now the zipper on the jacket blows out. That cuts it for me. I'm sick of this crap. For what I paid for this gear, I figured I'd get more than 3-4 riding seasons of use out of it, especially considering a "riding season" for heated gear consists of riding twice a day, 4-5 days a week, for an hour at a time, from late October through late March. I shouldn't have to share it with the company and lose it for 6-7 weeks at a time every time I have to ship it back for repairs.

    It's such a shame, too. The first set of Gerbing's gear I bought in or '02 was magical. It worked great. Regretfully, I sold that gear after I sold my street bikes in grad school. Once I got back in traffic in '08, I again bought a set of Gebing's, with fond memories of my previous set. Not hardly...

    I'm gonna ship it back to them and tell them to keep it. Maybe they can do some research on what went wrong and make their gear better in the future. Or maybe they'll just throw it away and not care. Who knows.

    Aw, well, it's almost Spring weather anyway.
    #20