GoPro: Horrible Customer Service

Discussion in 'Equipment' started by Rob.G, Feb 19, 2013.

  1. bmon

    bmon Go Thattaway

    Joined:
    Sep 5, 2010
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    268
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    Over There
    I've seen this battery recommended often as an alternative to the GroPro battery. The Wasabi 2 pack & charger for $25 on Amazon.

    Link: http://www.amazon.com/Wasabi-Power-...362193509&sr=8-1&keywords=wasabi+power+hero+3

    I have purchased but have not had an opportunity to compare, at $25 bux for two batteries, charger, and includes cigarette plug, PLUS the batteries are 1200 mAh (versus 1050 mAh for the Gorpro) seems like a decent deal to me.
    #21
  2. Scott_PDX

    Scott_PDX Leisure Engineer

    Joined:
    Oct 18, 2010
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    Location:
    Portland...the newer one on the left side.
    I purchased my GoPro2 March of last year, earlier this summer the thing stopped turning on (no damage and not that much use even before it died). I can get some lights if I fuck with it long enough. Tried lots of things (ie Bricked GoPro stuff) including e-mail exchanges with a GoPro rep. Talking to support folks over e-mail sucks they ask a stupid assed question, I respond within a couple of hours, then have to wait for the next day before they ask another one. A simple conversation takes a week. Ended up buying a new battery as they insisted that was the problem (It wasn't, so I'm out another $20 bucks). Long story short their troublshooting steps resulted in a "Sounds dead" response - Thanks asshole, I could have told you that much.

    They don't repair these at all, and since i'm out of the warranty, the best they will do is give me a 20% trade in value if I send them the old unit and buy a new one via their website. I know they don't HAVE to stand behind their products after their warranty is up, but they shouldn't make a product that fails so soon for no apparent reason.

    Not sure I'm gonna trade it in or not yet. But thought I'd vent for sure.
    #22
  3. LKLD

    LKLD Been here awhile

    Joined:
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    Oddometer:
    258
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    Flatistan
    Good customer service, bad customer service. Product(s) work,
    product(s) don't work. Most all of the customer service kudos are for how they dealt with the issues of their products.

    I've been wanting to pull the trigger on a camera, especially since I have a trip in October to the Smokies, but issues like the ones listed here are scaring me off. I mean, that's a lot of money to spend on something that doesn't make riding better/easier. I'm afraid too wait, and afraid not to wait.

    :ddog Just wish the quality issues were straightened out.
    #23
  4. Reverse

    Reverse Armchair Tough

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    Location:
    Atlanta, GA
    Contour works fine for me, waterproof out of the box. Slide it on my helmet and go. easy to operate with one hand while riding. Good video quality - comparable to GoPro of same generation IMO.

    [​IMG]
    #24
  5. LKLD

    LKLD Been here awhile

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    Flatistan
    Do you have video examples that you have made, and what cons do you find with Contour?
    #25
  6. acesandeights

    acesandeights Asperger

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    That's what I wanted to buy but the place where I was going to purchase it was out of stock or stopped selling that brand for whatever reason.
    #26
  7. Woodenveins

    Woodenveins Adventure Rider

    Joined:
    May 5, 2013
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    Planet Earth
    I have a GoPro Hero and a Hero 2 and I have never had any issues with either one. If you go to the GoPro facebook page you will see a lot and I mean a lot of people complaining about the new GoPro Hero3. Smaller is a plus but they seem to have too many bugs in them for me. I think I'll stick with what I have and if I do decide to buy another action camera it just might be another brand, Contour or Drift.
    #27
  8. FlowBee

    FlowBee Just me.

    Joined:
    Oct 11, 2004
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    Location:
    Stasis.
    +1. I have both a Contour Roam 2 and a GP Hero 2. The video quality on the GP is *very slightly* better, but they are very similar for most eyes. The fisheye lenses on both aren't exactly something you'd shoot a Hollywood blockbuster on anyway. For still photos and stationary video nothing can touch an ordinary $150 10+ megapixel camera such a a CoolPix/etc from WalMart.

    Several things about the Roam 2 made me buy it to semi-replace the GP Hero2:
    1. Waterproof as-is without any plastic cases.
    2. VERY simple to turn on / off with a gloved hand. This drove me NUTS on the Hero 2, even with the battery-sucking wireless remote.
    3. Price: $200, and it even comes in pretty colors if that's your thing
    4. Smaller frontal form factor and rotating lens to lessen the Tinky-Winky effect and wind drag when riding.

    Of course there are cons as well such as: non-replaceable battery, poor mic, have to connect to a PC to change camera settings, expensive mounts that aren't as high quality as the GP's.

    There is a huge gaping hole in the market here for a slim helmet camera that splits the differences between these two. I expect someone to fill it within a year or two.
    #28
  9. Reverse

    Reverse Armchair Tough

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    I'll let Techmoan do it, his reviews are bullshit free and very informative. I agree with just about everything in his review:

    <iframe width="560" height="315" src="//www.youtube.com/embed/07wZiNELfRQ" frameborder="0" allowfullscreen></iframe>
    #29
  10. Rob.G

    Rob.G Mostly Harmless

    Joined:
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    Fulltiming in an RV! Currently NW Oregon
    Since I started this thread, I got the replacement batteries from GoPro, but since then one of those batteries has also gone bad. I need to email them again to see if they'll send another replacement.

    I'm about ready to sell the camera. I don't really use it anymore, and I got a ContourROAM2 which is vastly better as a helmet cam since it has that very simple on/off switch. So if you don't need any of the fancier features, it's a good way to go.

    Rob
    #30
  11. acesandeights

    acesandeights Asperger

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    The Contour is the one I wanted too, but couldn't find it at the time I bought the GoPro. I don't use my GoPro either.
    #31
  12. MrHix

    MrHix Been here awhile

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    MO
    Friends & I went out to Taylor Park/Crested Butte a couple of weeks ago. There were 3 Hero3s in the group and all ran flawlessly all week. Two of us were using the Wasabi batteries (Amazon) and the other the GoPro. Remotes worked every time (except when someone forgot to charge it). We were all using the SanDisc 32 GB, Class 10 microSD cards. One even went swimming in Class 4 rapids with the chest harness. Great video and no damage with the standard housing. Shooting was in 1080p/30 FPS, 720p/30 FPS, and 720p/60 FPS.

    Cheers,

    MrHix
    #32
  13. 1911fan

    1911fan Master of the Obvious

    Joined:
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    Location:
    Lewiston, Idaho
    I've got the GoPro H3 White and the Contour +2, and I've been trading back and forth trying to figure out which one to keep. Strengths and weaknesses:
    Phone app: Contour lets you see what the camera sees, pretty much in real time. H3 has about a two-second lag, though I haven't played with it since I downloaded teh new software yesterday. Supposed to be improved.
    Changing modes: Contour has an iphone app that lets you see what modes one and two are set for. Changing modes is done by opening the back cover and flipping a switch, easy and fast. Setting modes requires a phone app or computer. H3 mode changing is done by toggling through the menu and selecting what you want, so can be done in the field.
    Uploading pics/vids to the computer: H3 the clear winner here. Both are easy with the software, Contour Story Teller is easy to use but does not recognize still photos. They must be uploaded through the Control Panel by finding the device and using Windows to import the pics. H3 is pretty much click*bam.
    Waterproof: Neither, without the case. On the H3, the case is also the mounting system- the camera does not attach to the mounts, the case does, and the camera goes in it. The Contour can be mounted with or without the waterproof box. Same mounts.
    Appearance, if you care: The contour is definitely sleeker and less obtrusive. I've got the H3 mounted on top of my helmet for the teletubbie look, the Contour is on the left side and much sleeker. Less wind drag on the highway, too.
    Mounting options: Hands down, the GoPro. The Contour has many options, but look on Amazon for mounts for either and you'll see what I mean. Either will take a tripod mount.
    Ease of use: Contour, by a mile. On/off slider easy to use with gloves. The H3 button is on top of the case and about 1/4" wide, and can be a little hard to activate with gloves on. They both have loud beeps to let you know they're on or off.

    I'm still on the fence. Which to keep....


    1911fan
    #33