Just wanted to let everyone know about a warranty experience I had with Gore Tex. Had a pair of TCX boots that developed a crack across the front of the boot. Didn't think about it, but then I got caught in a all day rain. Sure enough my foot got wet. Was wondering if TCX would warranty the boots or give me a hard time about it. They were quite old, anyway a friend said call Gore Tex they guarantee their products. So I sent them an email describing the problem. That same day I received and email asking me to call. Spoke to them on the phone, and they gave me a number, telling me to send them back and they will look at them. Sent them in on Wednesday. Got a call Monday telling me that they received them, looked at them and told me to go get another set of boots. I asked what kind, and they told me anything as long as they were Gore Tex. So off to the dealer I went. Found a comparable pair of BMW boots, called Gore Tex back gave them the name and boot size they said OK. A few days later, got a call from a dealership saying that they are handling the warranty claim for Gore Tex and that my NEW boots were on the way. The whole thing was as painless as could be and just goes to show that there are people that stand behind their products. There stuff is a little more expensive, but they stand behind their products and have some of the best customer service that I have ever had to deal with.