I recently bought a new Darien jacket and pants. I recieved them 2 days after I ordered them. I noticed that one of the velcro tabs inside the pants (that holds the armor in place) wasn't completely connected. I called and asked what to do and they said send it back and they would fix it or they could send me some Seam Sealer (free of course) to fix it myself, my choice. Also, the jacket was sized to allow for some layering and I like a snugg fit. So I returned it and requested a size smaller. I expect it Monday. Only about a week after the original order. What a wonderful breath of fresh air in an industry that usually demonstrates the opposite type of care.