Perhaps the old one was setup wrong...I don't know, but I can tell you that I played yesterday night for an hour and a half and there was zero pain with the new guitar. I only quit because I was getting tired. I also feel that I made more progress last night then I had in the two weeks before. Like I said I am a total newbee but the new guitar could just be setup right or whatever....I am happy and that is all that counts. I am going to take the old one up and see if there is anything they can do with it. Lessons are going to have to wait till school gets out, my son has after school deals on the days the teacher I want is giving lessons.