Harmonizer Vacuum Multi-Tool -- It ain't your Daddy's Twinmax

Discussion in 'Vendors' started by Grok, Jun 27, 2011.

  1. Grok

    Grok Long timer

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    Or there's some kind of Bermuda Triangle in PA?:dunno
    #81
  2. Dallara

    Dallara Creaks When Walks...

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    ~


    Grok,

    I just received my Harmonizer from a few days ago, but since I just set all my applicable twins just a few miles ago there is no need for me to use it yet. I'll admit I bought it early to get the discount (and because I'm a tool junkie), but now hearing about some of these failures begs me to ask the question...

    What if I pull it out to use it in 2 or 3 months and it has a failure similar to those described here? Will it still be fully covered?

    Thanks!

    Dallara



    ~
    #82
  3. David_Moen

    David_Moen Long timer

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    Same question here. I just ordered over the weekend, so I doubt mine has shipped yet. I'd rather it did not ship until this issue is resolved.
    #83
  4. Grok

    Grok Long timer

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    Yes,
    The units have a 2 year warranty against manufacturing and workmanship defects.
    The few known failures point to a manufacturing defect in the sensor component. It is definitely covered.

    As far as reliability in general, there are units that have been in continuous daily shop use for months, representing many tens of hours of use. The few known failures have happened very early in the service life, within the first hour or less.

    The two reported failures represent a rate below 1%. Not enough data to be of real statistical significance.
    If a higher rate begins to appear, I may temporarily suspend sales until I can put a more robust test in place to catch defects.

    But I want to be clear that I will stand behind the product and make every effort to ensure satisfied customers.
    #84
  5. Grok

    Grok Long timer

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    Yours shipped yesterday.
    If you are unsatisfied for any reason, I will offer a replacement or a full refund.
    #85
  6. Dallara

    Dallara Creaks When Walks...

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    That's all I needed to know. Thanks for making such a high commitment to customer service and satisfaction. :clap

    Dallara



    ~
    #86
  7. ReCycled

    ReCycled Been here awhile

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    Thanks for the quick response with a great attitude and service.:thumbup


    I really like the unit. The selling point for me was the tachometer. Two of my three bikes don't have one and this tool will allow consistant settings.

    The pleasant surprise was the ease of use. Even simpler than a Twinmax as there is calibrating needed and it is very intuitive.


    Looking forward to round #2...
    #87
  8. Grok

    Grok Long timer

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    Thanks!
    I'm looking forward to working through the "teething pains".
    I'm researching equipment for a test setup that I think will reduce the few problems to near zero.
    I really appreciate your understanding!
    #88
  9. japako

    japako Been here awhile

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    Hello, I purchased mine on the 30th and would like to know if it shipped yet.
    Thanks
    Jim Kolbe
    #89
  10. Grok

    Grok Long timer

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    Yes sir, It shipped Monday, Aug. 1.
    Thanks!
    #90
  11. howell_jd

    howell_jd Adventurer

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    Mine arrived today. That is a 48-hour turn from purchase to delivery! Superb.

    Jonathan
    #91
  12. Grok

    Grok Long timer

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    Wow. 48 hours to Mississippi. You must live close to a Post Office distribution center!
    #92
  13. zane121

    zane121 Been here awhile

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    Ordered tonight. Thanks VR for the heads up and thanks Grok for the price and work on this.
    keith
    aka zane121
    #93
  14. davemon

    davemon High Speed Airhead

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    Thanks for the great gage. Plugged onto the old Airhead and in minutes she was purring like a kitten. Can't wait to try it on the RD 350. The only thing it could use is a good set of instructions to learn all the things it will do. A beacon really? Money well spent.

    Blue Skies and Cool Rides
    Dave :clap
    #94
  15. road2ruin

    road2ruin Like new adult owned

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    I find the instructions found in the first post to be quite complete. Print it out and save it. Perhaps post 1 could be updated with some of the additional questions and answers the thread has generated?
    #95
  16. Grok

    Grok Long timer

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    Hey, you're gonna be glad you have a beacon when your RD breaks down at night on the Bolivian Altiplano :rofl
    Ok, maybe that's a stretch...

    But it might help you find your way back from the beer tent at your next rally :dunno
    #96
  17. PARIAH

    PARIAH Been here awhile

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    Lots of units out... get the reviews and reports posted!
    #97
  18. jaak

    jaak Adventurer

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    Money well spent indeed!
    Just tried my Harmonizer out and I'm amazed by the accuracy and the ease of usage.

    Thanks alot from Estonia! :clap
    #98
  19. Railbender

    Railbender Long timer

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    It does exactly as claimed, very easy to use and is the most accurate balancing tool I have ever used. The support is outstanding! :clap

    So quit reading this and buy one!!! :D

    :freaky
    #99
  20. Grok

    Grok Long timer

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    My pleasure Jaak.
    Thanks for the feedback!