Hey Baldy - Smugmug trouble

Discussion in 'Ask Baldy, Blame AceRph' started by andy29847, Nov 6, 2012.

  1. andy29847

    andy29847 Dirt Road Rider

    Joined:
    Dec 18, 2003
    Oddometer:
    2,375
    Location:
    South Carolina
    For a couple of years, I have been following the Smugmug "buy" link to use My Canvas to make calenders. This year I am having trouble. My new Smugmug folder will not upload to My Canvas. I have tried a bunch of things - deleted the old Smugmug pics and attempted to reload everything, tried to load one Smugmug folder at a time, complained to My Canvas Support (when they couldn't resolve, they said call Smugmug or upload the pics directly from your computer), and complained ot Smugmug support (when they couldn't resolve, they said contact My Canvas) . To clarify a little, the folders upload but the pics do not. Can you help me?
    #1
  2. Russ

    Russ . Super Moderator

    Joined:
    Jul 22, 2007
    Oddometer:
    17,584
    Location:
    Sydney Australia
    Andy try emailing :

    help@smugmug.com

    They are great at getting problems sorted quickly.
    #2