I ordered a set of Jesse's Odyssey II luggage for my VStrom so I could use it on my trip south to Mexico. The equipment arrived on a Friday. I was leaving on the following Tuesday and I started sifting through the instructions which I had to print out from Jesse's website, as they didn't include instructions with the bags. I immediately found there was an O-ring missing from the side bags lock assembly. Jesse is closed on Fridays so I was unable to reach them to find out what O-ring I might find locally to replace the missing ones. I put the bags back in the boxes, and decided that I would just use my old luggage, and to ship the Jesse bags back to Jesse as I was leaving on Tuesday for Mexico, (Jesse was closed on Monday for Memorial day). I called them first thing Tuesday to get a return authorization for the luggage, and was informed by their phone operator that the new locks didn't require the O-rings, even though their instructions specifically mention them, and that I would have to pay return shipping myself. That cost me about $120. When added to the original shipping costs of $70 from Jesse, I'm out about $190 because they didn't bother to update their installation instructions or include a set of updated instructions with a product I was billed $1650 for. Based on my experience with Jesse Luggage, I would never buy anything from them again, and I pass this along for those of you who may be considering purchasing from Jesse. Buyer beware.