Klim warranty: Slow start, Helpful Rep, Stay tuned

Discussion in 'Equipment' started by kvr929rr, Jun 4, 2013.

  1. kvr929rr

    kvr929rr Been here awhile

    Joined:
    Jan 3, 2009
    Oddometer:
    183
    I am really smokin' pissed. On the 10th time I wore my klim traverse jacket the bottom slider of the zipper fell out. Since I was on a trip I couldn't put it out of order and send it right in so I tried to put a zipper stop on it and when that didn't work I tried to glue the bottom slider in place so I could use the jacket until I could get it fixed properly. All I did was put a little glue at the bottom of the slider to hold it in place so I didn't lose it en route and could line up the zipper to make it work. Well that didn't work and the slider came off and the zipper came apart and got stuck so I had to pull the zipper apart to get the jacket off which pulled off a few teeth. I fedexed it to them when I could ($65) for them to evaluate a warranty repair. klim which "guarantees their product against materials and workmanship defects for life" wouldn't repair it under warranty because I had tried a home repair. WELL , IF YOUR ZIPPER DIDN'T BREAK IN THE MIDDLE OF MY TRIP THEN I WOULDN'T HAVE TO FIX IT. Grrrr!! They wanted $80 to fix it plus money to send it back probably another $65 to get it back for a return trip. Screw that. $220 to fix a $300 jacket that shouldn't have had this problem in the first place. I have been buying and using adventure gear for a long time (30+ years) and I have never had a zipper fail. I spend the money and buy quality gear so it doesn't fail when I need it.

    Other complaints:

    The pitzips snag on the surrounding material.
    The fit is adequate for 13 year old prepubescent girls which I guess the Europeans think we should all look like.
    The arms don't have enough room to put in D3O armor and flex your arm 120 degrees
    The collar is too big to seal out the elements. (a big error in an all weather jacket)
    The D3O armor has only adequate protection for street riding and you could not fit a pressure suit or armored mesh shirt underneath unless you are built like the aforementioned 13 year old.
    #1
  2. atravlr

    atravlr Been here awhile

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    Sep 22, 2010
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    228
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    Arizona Desert
    Give Olympia a try,
    they are cut for American sized guys.
    #2
  3. Riot

    Riot Tiger Rider

    Joined:
    Aug 21, 2012
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    Brisvagas, Oztralia
    Have I got this right:

    You bought a jacket.
    Its too small - "..The fit is adequate for 13 year old prepubescent girls .."
    You then added armour under the jacket.
    You wore it anyway 9 other times even though it was too small instead of taking it back.
    The zipper broke.
    You tried a trail fix or two.
    They would not honour warranty?

    :huh
    #3
  4. Albie

    Albie Kool Aid poisoner

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    Why do ya'll add that useless, unneeded "U" to words? I mean it still sounds the same without it. HONOR. Go ahead and try it, it won't hurt you.

    OK, back to your prepubescent finger pointing. :lol3
    #4
  5. max384

    max384 Bandaided

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    That sucks. A trail fix really shouldn't void a warranty. If you're out on a trip and the zipper fails, you don't have much of a choice but to make a temporary fix. This is very disappointing to hear, since I ride with a Klim jacket.

    On a side note, you have a very valid complaint. Why muddy the waters with every other little grip you have about the jacket? It just sounds like sour grapes to me. If you had stopped after the first paragraph, few could find fault in your post. However, now you just come across like a whiny bitch throwing a temper tantrum. If you have a valid complaint, make it, and be done with it. Otherwise, it's hard to take your real complaint very seriously.

    You do realize the rest of the world spells it with a 'u,' right? The word was also first spelled with a 'u' and then the spelling was later changed in America. The question you should really ask is why don't we also spell it with a u.
    #5
  6. Albie

    Albie Kool Aid poisoner

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    The answer is, because we figured out it wasn't needed. :lol3
    #6
  7. Hetzel88

    Hetzel88 cycles is a mean toy

    Joined:
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    Baton Rouge, LA
    No twatwaffles or shitwhistles in that rant anywhere. I'd rate it a 5 at best.
    #7
  8. Cerberus83

    Cerberus83 The Wingman

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    Cleveland, OH
    Neither is herb :ear
    #8
  9. SnowMule

    SnowMule [angry moth noises]

    Joined:
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    Location:
    I LIVE IN A GIANT BUCKET
    I've had the same issue with their warranty/repairs... jacket had a couple of holes and seams tearing, took them two tries to get that right. :bluduh

    $300 sled pants got holes in the knees after about 200 miles of riding, and I got a "Nope, not covered under warranty, but we'll fix each hole and tear for $50 each!" Thanks but no thanks. :flip
    Local lady quoted about $50 to fix ALL the holes/snags, in addition to reinforcing the knee panels, altering the waistline, and adding belt loops. Sledders are apparently all either short and skinny, or tall and fat... no gear for tall-skinny riders. :huh

    It's good gear when it holds up, but I certainly wouldn't pay retail (or near-retail) in hopes that they honor their warranty when the time comes...
    #9
  10. Smoke Eater 3

    Smoke Eater 3 Been here awhile

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    Nov 30, 2012
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    Lincolnville,Maine
    This is good to know. I was about to drop a grand on Klim gear.
    #10
  11. Albie

    Albie Kool Aid poisoner

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    huerb???? :lol3
    #11
  12. BlueLghtning

    BlueLghtning Riding is my passion

    Joined:
    Feb 16, 2004
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    Location:
    Newnan, GA
    Disappointing to hear they wouldn't honor your warranty claim. When you are out riding and the gear you are wearing fails, you have to do what you can to continue on. I do agree with max384 that the rest of your complaints was just petty stuff you were pissed off about. Failures can happen in any gear, but them denying the claim is definitely something to wonder about.

    I bought a Klim Lattitude Jacket and Traverse pants last year and my wife is wearing latitude pants and a Traverse jacket we got this year for her. We are both really enjoying it and so glad to not be screwing with rain gear anymore. At this point, we'd still continue to buy Klim gear and seems pretty well built. We've been through lots of other crap gear over the years.

    My gear has been worn a lot and so far is standing up to it very nicely. I really like the Overland jacket that came out.
    #12
  13. L.B.S.

    L.B.S. Long timer

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    1,502

    Get back to us with how well spelling: nife, sord, sutle, scool, riting and so on, works out for you. :y0!



    The Tom of the unown soljer?

    :ksteve
    #13
  14. slartidbartfast

    slartidbartfast Love those blue pipes

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    :rofl That one is spelt correctly whichever side of the Atlantic you are on. Most Americans simply don't pronounce it correctly.

    While the commonly cited their/there/they're and similar butchering of the language irritates me too, moaning about spelling on here is irrelevant and pretentious
    #14
  15. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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    Calgary, Too far to the mountains and too cold
    If the OP is Canadian (and with KVR in his name, he probably is) then "honour" is the correct spelling, eh. :rofl

    We can't all dumb down English. just because it makes sense!
    #15
  16. bomber60015

    bomber60015 Anatomically Correct

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    ghoti
    #16
  17. Albie

    Albie Kool Aid poisoner

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    It is odd, when it's someones name we pronounce it one way, but when we're talking weeds we pronounce it another. :lol3
    #17
  18. scarysharkface

    scarysharkface 30-125

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    Should have bought something that fits. I suspect that nobody's going to honor a warranty for something that's been stretched and pulled to fit someone two sizes too big multiple times on multiple rides. That's not the manufacturer's fault, it's your fault for continuing to squeeze into something that is obviously too small. If one does a minimal amount of research before purchasing Klim gear, one learns that their sizes don't run large like most everyone else's these days.

    John
    #18
  19. X1Glider

    X1Glider Been here awhile

    Joined:
    Apr 27, 2004
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    625
    Location:
    Tomball, TX
    Sux about their integrity on the zipper warranty issue.

    The rest is on the OP. Why do you need the armoUr if you're going to use a pressure suit? Fit? Shoulda tried it on with the pressure suit under it.
    #19
  20. Vstrom650e

    Vstrom650e Banned

    Joined:
    Mar 24, 2013
    Oddometer:
    101
    I don't see the issue as far as Klim is concerned. The wrong sized product purchased, used, and then attempt to alter it. That adds up to a void warranty. If I start wrenching my engine and destroy it, I doubt Suzuki will cover it under the warranty.

    We did a lot of research when we bought our products, Klim provides a very good sizing tool to ensure we bought the right size. The stuff is expensive so it's vitally important to get satisfaction when committing to spending, as we did $2,000 on riding gear.

    I hope you get this rectified, Klim makes a great product.

    Good luck!
    #20