KTM Dealers - Dead Last

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by big_sur, May 5, 2014.

  1. big_sur

    big_sur Tarded

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  2. chippertheripper

    chippertheripper motorcycle junkie

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    Yeah?

    See link in sig for best ktm shop ever.
    #2
  3. RobZorba

    RobZorba Been here awhile

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    Sorry inmates in USA get a rough deal and bad support from your KTM dealers, there's obviously something going very wrong at KTM USA. They badly need to invest in better infrastructure, more dealers and better training for the dealers.

    The customer satisfaction index for KTM in Europe is much higher, with tractor manufacturers near the bottom :-)

    Anyway, can I offer a suggestion? USA inmates should use this forum to "get together" a petition to send to KTM USA HQ, inviting a meeting where owners can express their concerns, and KTM USA given a chance to respond to address the concerns?

    If the French owners can do it, and achieve an extra 1 year warranty, what can you guys do when you take collective action?
    #3
  4. Afry

    Afry Why hike?

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    All American KTM in Ramona, Ca gets an "A" from me. They know their bikes and customers - plus parts are usually less then a week away unless it's in stock which is often.
    #4
  5. Black Hills

    Black Hills Long timer

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    local dealer is getting better, slowly. I don't think KTM is a big line for them so they don't put much effort into it. They wouldn't even sell me a 990 when I was looking a few years ago, said they only sell dirtbikes?
    #5
  6. vintagevp

    vintagevp Adventurer

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    Motocity AZ does a great job. Small family owned shop regularly outsells all of the larger KTM shops in the valley. They are consistently one of the top selling KTM stores in the west. They get customer service and how to compete with the large auto dealer owned shops in Phoenix.
    #6
  7. TexaNate

    TexaNate Been here awhile

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    But KTM has the biggest year-on-year increase!

    Does anybody know a decent KTM dealer in or near Houston? My dad had a nightmarish experience dealing with a few who didn't know what they were doing at all. Like, stripped the tranny oil check screw. I thought he was full of crap until I had them change a tire on my WR250R and they put the wheel spacers in backwards :huh it seems like all they sell are sportbikes, Harleys and the occasional MX bike - everything else is completely foreign to them.
    #7
  8. Black Hills

    Black Hills Long timer

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    I saw another set of numbers that said Yamaha was #1 ?? V
    #8
  9. advrockrider

    advrockrider Been here awhile

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    +1on all american ktm in ramona, ca. Awesome service and good prices.Carson city Nevada checkout CMS KTM, good service and a nice place to shop.
    #9
  10. rossguzzi

    rossguzzi 990 Adv.

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    Only replying to this because I have an Aprilia. Even though im in OZ, I often get my parts from AF1 Racing out of Texas USA.
    There service is brillant. They host an awesome forum and thru this they get world wide business.
    Some one selling KTM could replicate this im sure. After all, im sure there are more Kato buying public around than Aprilia buyers.
    #10
  11. crashmaster

    crashmaster ow, my balls!

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    All American KTM, Ramona CA.

    Small town family owned shop, staffed by riders and racers, and hands down the best place for all things KTM in SoCal.

    Great customer service, very smart mechanic, good shop, and all around good dealer. I wouldn't buy a bike from anyone else. And, if I have to use a shop, I can leave my bike there and know that the work will be done right every single time, and I won't get screwed.

    In contrast, the big SoCal one stop "moto-mart" dealers just piss me off. I will not do business with them even if I can save money.
    #11
  12. SpeedyR

    SpeedyR SE in the SE

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    if you read the actual article, it's not a very good comparison of dealerships. some of their main criteria were things like test rides (great!), writing up sales, getting customer contact information, etc.

    Pied Piper is only there to measure the "effectiveness of the dealers sales process". It has nothing to do with service, warranty, quality, etc. So I wouldn't bother to read too much into the rankings, unless you are a shop owner and want to know why another local shop is making more sales than you. :)

    Lots of the "criteria" didn't have anything to do with what I consider makes a great dealer which is product knowledge, friendly attitude, inventory, etc. etc.

    http://www.piedpiperpsi.com/

    overall, most of the KTM dealers in the south east are very good, but in the future they will need to focus on more street oriented dealers if they want to have an impact in that market. Most of the "hard core" dealers are big off road dealers, and not quite up to speed on the street stuff. but they are making progress.
    #12
  13. Dan Diego

    Dan Diego Long timer

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    Amen to that, brother. +1
    #13
  14. rigwrecker

    rigwrecker Adventurer

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    I wonder how the chart would have looked if all of NA were in included and not just the USA. Just sucks that KTM is in the basement...

    I wouldn't read too much into it though, as SpeedyR posted:


    "it's not a very good comparison of dealerships. some of their main criteria were things like test rides (great!), writing up sales, getting customer contact information, etc.

    Pied Piper is only there to measure the "effectiveness of the dealers sales process". It has nothing to do with service, warranty, quality, etc. So I wouldn't bother to read too much into the rankings, unless you are a shop owner and want to know why another local shop is making more sales than you. :)

    Lots of the "criteria" didn't have anything to do with what I consider makes a great dealer which is product knowledge, friendly attitude, inventory, etc. etc."
    #14
  15. HeatXfer

    HeatXfer Bad knees

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    I'd like to add the "A" list Moore & Sons Motorcycles in Santa Cruz, Ca. They've been around for 45yrs, have a very loyal customer base. Call 'em, they'll do damn near anything to make sure your bike and experience are at peak performance. Just do a Google search and start reading the reviews. Highly recommended and worth the trip from anywhere in the SF & South Bay Area.
    #15
  16. brianpc

    brianpc Been here awhile

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    +1, bought 2 KTMs from them and the head mechanic Tom is an absolute KTM wizard. Small shop so they don't move at the speed of light all the time but the wait is always worth it and they take care of their customers.
    #16
  17. oldfuddy

    oldfuddy Long timer

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    well, this index might help explain why most KTM owners are such good mechanics and work on their own bikes and usually can fix them out on the trail/ride instead of pushing them home and then trailering them to the shop… just a thought.
    #17
  18. Monterey_BS

    Monterey_BS On or Off - not sure

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    +100 for John, Tom, and Junior. No muss sand no fuss, they know their bikes and they know their customers. Because it's a small shop they don't have much time to shoot the shit, but if you've got a need or a question I've always found they have the answer. They are always my first stop when something's up.
    #18
  19. Motomedic

    Motomedic Over-caffienated Raconteur

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    As a fellow bike mechanic, I hold Tom (@ Moore & Sons) in the highest regard. One of the few people I would let work on my bike.
    #19
  20. Jbone11 11

    Jbone11 11 Been here awhile

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    We got a local KTM place in the area, Woody's, but its out in the middle of the woods...litterally! and he's not authorised to work on the bigger twins. But he knows his stuff and Is a keen chatter box....:D Lots of stories....but only if he likes ya.

    The next closest place to me is about 4hrs away and is a big giant place that does Ducati/Triumph/KTM. They're pretty good...and the staff are pretty laid back.

    But the best I've seen was the KTM shop in Rome, Italy. When I was living there a friend was doing a bike trip through europe and stayed with us for a bit. He had an older 990 and the waterpump seal was backing out, so we took it to the local KTM Shop.

    They looked up the bike and had my buddies complete histry on their computer. Knew exactly waht was going on and had it fixed in no time flat.....In fact they called me up an a Friday afternoon at work and said I need to come get the bike asap as they going riding all weekend and the shop will be closed......If memory serves the service bill was less than dinner out back home for 2...much to the delite of my buddy:D.

    But having said all of that I rarely take my bike to the dealer...owning multiple bikes makes it finacially unviable :deal
    #20