KTM Dealers - Dead Last

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by big_sur, May 5, 2014.

  1. mutt550

    mutt550 restless soul

    Joined:
    Oct 23, 2008
    Oddometer:
    60
    Location:
    Missouri
    Freedom Cycle's in Grandview MO. are a great group of people, always ready to help with anything you need. Nothing but GREAT things to say about them!!!

    My bet with the low rating is just not as many KTM dealers in US so one or two bad apples really spoils the lot.

    And yes I love my 990 Baja!!!!
    #21
  2. SpeedyR

    SpeedyR SE in the SE

    Joined:
    Aug 12, 2005
    Oddometer:
    1,204
    Location:
    ATL, GA
    again if you read the article or look who did the "ratings" it's not really about how "good" a dealer is. it's about how well they convert customers into sales. It's a sales force company, and has nothing to do with customer service, service/shop work, knowledge, friendly attitude, etc.

    what most of you are thinking of is a customer satisfaction index, which this "rating" has nothing to do with...
    #22
  3. Scribe

    Scribe £Bob£

    Joined:
    Nov 8, 2004
    Oddometer:
    9,114
    Location:
    In my natural state
    How do you increase your standing by 14 places and still come in dead last? Are there 14 other brands not reflected in the rankings that are even worse? Hoozah, KTM beat Sym!
    #23
  4. SpeedyR

    SpeedyR SE in the SE

    Joined:
    Aug 12, 2005
    Oddometer:
    1,204
    Location:
    ATL, GA
    everyone got a little better, but with an open ended scale (i.e doesn't end at 100), KTM had the largest increase of all of the dealers in the list.
    #24
  5. Monterey_BS

    Monterey_BS On or Off - not sure

    Joined:
    Feb 28, 2009
    Oddometer:
    268
    Location:
    Monterey County, CA
    Of course you 're correct; but what I think we're saying, at least I am, is that they may be measuring the wrong thing or maybe the right thing in the wrong way. Either way the math doesn't appear to square with our reported experience.
    What keeps me a KTM "customer" is exactly my relationship with my dealer(s) on a day-to-day basis. We all have too many options when it comes to bikes and the differences are small in a practical sense, even for all the chest beating. Ultimately, for KTM and the industry pundits it should be important for them to understand that we spend our money the way we do for a reason.
    #25
  6. rattis

    rattis Long timer

    Joined:
    Apr 3, 2010
    Oddometer:
    1,803
    Location:
    East of the seas of Kattegat
    All American KTM In Ramona surely rocked big time when I was in dire need.
    John and his mechanic are outstandingly helpful.
    The epitome of how a workshop should be.
    And also thanks to Messrs Crashmaster who led me there, yihaaa!:clap
    #26
  7. Bigem

    Bigem Long timer

    Joined:
    Aug 30, 2007
    Oddometer:
    2,645
    Location:
    Qld
    Dealers are hit and miss though.

    I actually enjoy walking into the local KTM dealer, friendly courteous service, but wont bother even looking at the local Ducati, Honda, Suzuki or Yamaha dealers, wouldnt know decent service if it bit them on the arse!!
    #27
  8. CaRefugee

    CaRefugee Toy Collector

    Joined:
    Aug 13, 2011
    Oddometer:
    25
    Location:
    Colorado Springs, CO
    Went to Ramona High back in 87 - 88. Rode a KTM 125 when they weren't nearly as popular as they are now. I would have to go "down the hill" to Escondido every time I needed parts for the bike (that was often back in those days). Awesome that you have a dealership there now!
    #28
  9. strider.deano

    strider.deano Been here awhile

    Joined:
    Sep 15, 2009
    Oddometer:
    338
    So, KTM dealers are dead last in convincing people to buy.....everybody knows that.
    #29
  10. Swashbuckler

    Swashbuckler Been here awhile

    Joined:
    Jun 25, 2013
    Oddometer:
    520
    Location:
    Fort Collins, CO
    Fort Collins Colorado

    BMW/Triumph/Ducati dealer: Dumbest bag of dicks I've ever dealt with. I was treated like a dumbass when I brought my Daytona there for a recall. I was treated even worse when I sold my Daytona and went in with cash in my hand and asked for a slightly better deal than msrp for a new Triumph. I'm am a bit younger (29) and dress comfortable = No one talks to me when I go in there. I will never do business with them again, especially since there is a local mom and pops bmw shop, and a better BMW/Triumph dealer down in Denver that treated me like a fucking god everytime I went in there (Probably why I bought a Triumph from them when I had no intentions of buying a bike).

    Honda dealer: I needed a part that I knew they had. They told me that the part wasn't a real thing. I drive 20 minutes home. They call me and said that the part was real and they have it so stop by and pick it up…..

    Yamaha dealer: Good people. Never a bad experience.

    KTM (in loveland): Nothing but great experiences. Even when I had no intentions of buying anything I was treated with the utmost respect. I was given the keys to the 1190 when it first hit the states, I've been offered other test rides. They know their parts, bikes, and accessories.
    #30
  11. SpeedyR

    SpeedyR SE in the SE

    Joined:
    Aug 12, 2005
    Oddometer:
    1,204
    Location:
    ATL, GA
    One thing that normally stands out. A good dealer is driven by Passion. If you have people that work there that are passionate about bikes/riding they will be a good dealership. If you have a dealership that is about the numbers, you loose the passion and you may/may not have a good experience with them. Riding a bike is about passion and (I hate to even say it) lifestyle. I don't ride for transportation, I ride for recreation. the dealers that get that, are good. I know good dealers from all brands, and I know bad ones from each brand as well. there isn't anything inherantly good or bad about brands (maybe who is attracted to them?) but it's the people that make it what it is.

    I have two dealers that I can visit for KTM parts. one is a local big box store that carries almost every brand. I rarely go there. the other is a smaller shop but they are all enthusiasts and know each bike inside and out. I try to support them. If I ask for a specific bolt for a Super Enduro they at least know what the bike is. :)
    #31
  12. EastSideSM

    EastSideSM Isn't that dangerous?

    Joined:
    Mar 30, 2008
    Oddometer:
    1,491
    Location:
    Providence, RI
    Yes, he is correct. Cliff's is the BEST KTM shop around here and probably just about anywhere. I made the mistake of taking my bike to one of the only other authorized KTM dealers in my area last year and they messed up my bike so bad it hasn't been right since. I will never take it anywhere else but Cliff's when I need to take it to a dealer in the future. They really know their Orange!!!!
    #32