KTM Replacement Key - BEING RIPPED OFF

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by GazzaFish, Nov 11, 2013.

  1. GazzaFish

    GazzaFish Been here awhile

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    So I lost my last black key (with transponder chip) for my 2009 990 Adv and am forced to use my master orange key until I get a new one.

    My complaint is. I cant find ANY shops in Australia that will sell me the key for less than $199 when nearly ALL shop overseas (USA, UK etc) has the keys for approx. $80. I don't mind paying a small premium to support my local shops but not 150% extra!!!

    So my question is, I have now tried to order the key from 4 different shops overseas and EVER SO CONVENIENTLY all the shops replied saying they are out of stock or cannot ship to Australia. I DON'T BELIEVE YOU. I say it's KTM controlling the market and not allowing these shops to sell me the key so they can FORCE me into being ripped off locally...
    #1
  2. JTucker

    JTucker Long timer

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    Dealers are not allowed to ship KTM factory parts out of the country, at least that's how it works in the US. If they find you are shipping out of country they will cut off your parts account.
    #2
  3. GazzaFish

    GazzaFish Been here awhile

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    Its price fixing in my book. Time to get a mate in USA to buy one and ship it to me... If the Australian price was only 20% dearer, I'd be fine with it but not at 150% dearer.
    #3
  4. syzygy9

    syzygy9 Been here awhile

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    Welcome to the 'Australia' tax where the price charged is related more to what the market can bear as opposed to being linked to actual cost of manufacturer and distribution. And you my friend are deemed to be in an affluent market, a market which can be squeezed that much more. However, the peasants can rise up! The internet is already your friend (you can price compare and you have learned that things are cheaper overseas) and freight forwarders are about to become your new best friend. Until we collectively start squeezing KTM Australia's testicles by buying offshore, we will continue to be ripped off.
    #4
  5. soggysandwich

    soggysandwich Banned

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    i will help you,,,,
    you find it online here in the usa,,,,pay for it and have it shipped to my address here in the usa.
    when i get it, i will re-package it , find out the shipping cost to YOU,, then you can pay the shipping costs through my PAYPAL account,, then the new key will be on it's way to you.

    fair enough ?
    :ear
    #5
  6. laramie LC4

    laramie LC4 crash test dummy!

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    i helped several guys from Australia and New Zealand ship products. just gotta pay for the part, either send me the money and i pay, or you pay and have it sent to me, then i send it on when i receive it. never been a problem.

    good luck,

    laramie :beer
    #6
  7. kag

    kag Wander Lust

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    Lets see......
    #7
  8. AlxT

    AlxT Adventurer

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    I am getting serious crap from 2 different dealers about the black key too.
    I first contacted one and told me that I need to change the whole immobilizer unit to get the new key working (thus 400 euros), I never went back there of course (do they really believe we are stupid and can't read an owners manual?).
    Then I went to another dealer and we contacted the main supplier here in Greece that told us (I was actually there listening to the conversation) it's available and goes for something like 40 euros. We ordered it and came straight from mattighofen in 7 working days precut and ready to be programmed on the bike with the orange key sequence thing. BUT for some unknown yet reason the price went up to 100 euros... Still haven't decided whether I am going to pay for it or not. Thing is that the second dealer has been OK with our transactions for the last 6 years and I can't just believe that he is trying to make a fool out of me.
    What the hell is going on with Ktm and their keys (or dealers)? I wanted to mail Ktm about the above but can't find any contact mail that goes straight to Austria, and I have a feeling that if I mail the Greek supplier it will end up straight in the junk folder.

    Tapatalk @ SGS IV
    #8
  9. procycle

    procycle Long timer

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    I happen to know these guys will be happy to ship to international customers. Shoot them an email.
    #9
  10. acejones

    acejones Long timer

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    The price of everything everywhere is based on what the market will bear. Its been that way since day one. It only gets flawed when someone like KTM or a government steps in to manipulate markets.
    #10
  11. WVdyhrd

    WVdyhrd mudhole 400 guy

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    C'est la vie, you just want to get your bike running right?

    In the states one of those items will run around $80 and will take about a week to get from KTM.

    KTM will require the following

    - The full vin, registered to the given customers name with KTM

    - The key code off the key card that came with your bike

    - A copy front and back of a valid Government issue ID

    It may be an issue getting it from a US dealer, not sure. If we submit the key request for a NZ registered bikes, it could throw red flags; and get the dealer in trouble as Jtucker explained above. But may be worth a shot.
    #11
  12. SQD8R

    SQD8R Eat squids and be merry

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    Hard to believe KTMs profit margins rise and fall on the replacement cost of a key; spend the coin and get it over with. In time and effort wasted you are already another $50 in the hole. :lol3
    #12
  13. econwatch

    econwatch Been here awhile

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    New to me used 2012 KTM 990 Adv came with one black ignition key and the orange master key. Anyone have the part number for ordering a black key blank (w/ chip) replacement?

    Contacted dealer in NJ and we couldn't find just the key blank p/n. Dealer plans on contacting the mother ship next week with my VIN, Code, etc. but would like to confirm independently as this is their first ever key blank request.

    The fiche showed p/n's for the following below but no key blank.
    27. immob + masterkey (62611021000) $451 USD
    19. insert ignition lock (60111066050) $101 USD
    18. ignition lock (60111066000) $354 USD.
    #13
  14. GazzaFish

    GazzaFish Been here awhile

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    There is a big difference between the orange 'master' key and a black 'slave' key.

    the orange key is fixed programming to the ECU. You then use the orange key to train the ECU for any slave 'black' keys you might have....or something like that.

    Make sure you get the right key.... I'm still using my orange master key because KTM own my arse and buying overseas is becoming difficult.
    #14
  15. Nerb

    Nerb Been here awhile

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    I'm sure you can just go to MrMint or any key cutting place, get one cut with a transponder then go home and program it with your orange key. You dont even need a genuine key? Most of the key cutting places will copy an electronic key, transponder and all.
    #15
  16. AlxT

    AlxT Adventurer

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    But don't apply every time...

    Prior to ordering my key i went with both the orange and black key to 2 key cutting places and they both couldn't clone the black keys electronic unit.

    #16
  17. econwatch

    econwatch Been here awhile

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    Update on sourcing a spare encoded black key in the USA --

    Dealer in New Jersey reported that KTM additionally requires a copy of registration, drivers license, and KTM key code card.

    Price for black key blank ~$90 USD.

    Appears that KTM requires keys sold to match the owner of the bike. This is for a 2012 KTM 990 Adv in the US.
    #17
  18. Womble_CH

    Womble_CH dribbling baboon

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    Same with the other "Orange MoCo". Earlier you could order H-D parts in the US, then from Nov. 2011 H-D imposed an embargo on exports. No dealer would ship outside the US territories. I missed the deadline by 4 days and no way that Chicago Harley would ship, they simply cancelled my order (but not my account ) :huh Wasn't it the US that taught us about "globalization" and "international trade" :lol3

    I read in my 1190 @ manual that you should absolutely not use the orange key for anything else than reprogramming a new black key.
    #18
  19. tinwelp

    tinwelp Professional Idiot

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    Deepest Southern France
    Guys,
    a few minutes on an excellent KTM spares source in the UK yielded the parts book and this:

    [​IMG]

    Looks like you need item 19, part number: 62611067000, key with transponder.

    Here's the source, which lists the key as available at 80GBP: http://www.gear4motorcycles.co.uk/?i=68923&partno=62611067000

    Shipping cost to you is a bit silly, but if you want help, shout.

    Cheers... Paul
    #19
  20. econwatch

    econwatch Been here awhile

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    Paul,
    Fantastic, great find in an older manual thank you. Will confirm w/ NJ dealer he has same part number. Think I'll pursue with them for now as the price is relatively ok and builds the relationship/ history.
    Marcus

    Quick check through the old manuals on www.ktm950.info shows the following interesting results:
    2009 - p29 #19* 62611067000 KEY WITH TRANSPONDER (keys joined in diagram)
    2010 - p30 #19 62611067000 KEY WITH TRANSPONDER (keys separated in diagram... did they have a spat?)
    2011 - p30 keys in diagram but no p/n. listing jumps from 18 to 20.
    2012 - no manual in H.O.W. & KTM USA website Service section (manuals) doesn't work in Chrome or IE.
    #20