Lamp Fault

Discussion in 'Parallel Universe' started by bdx, Apr 17, 2013.

  1. bdx

    bdx Wheeeee!

    Joined:
    Dec 12, 2007
    Oddometer:
    175
    Location:
    Ulysses, KS
    I made several mistakes installing mine, so I might be able to walk you through the easy way when you get yours.
    #21
  2. twistedthrottle

    twistedthrottle Been here awhile

    Joined:
    Apr 30, 2003
    Oddometer:
    830
    Location:
    Rhode Island
    Honest and excellent review. This will be shared with the design and marketing team and may change a few things. Your insights are exactally why I am here on the forums. Thank you very much for the input.

    Kev
    #22
  3. MikeMike

    MikeMike Long timer

    Joined:
    Feb 28, 2009
    Oddometer:
    4,150
    Be nice to see some of the other players in the aftermarket game have a presence on here addressing problems with their products.

    The art of actually communicating with your customers has become increasingly lost, :clap goes to Twisted Throttle for listening AND communicating.

    Maybe someone can teach BMW corporate how to do the same....:deal
    #23
  4. bdx

    bdx Wheeeee!

    Joined:
    Dec 12, 2007
    Oddometer:
    175
    Location:
    Ulysses, KS
    MikeMike - I think maybe more of them are on here than we think, but they are lurkers. In a recent conversation with one such individual he was reluctant to post because of the exposure. ie: We have a tendency to bash the shit out of everyone and everything. I have been guilty of it. But I'm trying to be more positive. You get more flies with sugar than you do with vinegar.... or is it, "the squeaky wheel gets the grease"? Sometimes it seems we don't get any help or attention until we have a HEAD EXPLODY somewhere.

    I thank Twisted Throttle as well. BTW: I now have a Twisted Throttle reflective triangle on the back of each pannier.

    So I will tell you that story as well. I ordered the SW Motech Crash Bars and the Denali D2's together. After unboxing my toys and fondling them I went through the box and there were no stickers. So I wrote an e-mail to Twisted Throttle customer service, trying to be a little funny, about all the stickers I had from other manufacturers and retailers and how I had spent $600 and didn't even get a sticker. The TT decals were promptly put in the mail. So it is the squeaky wheel.
    Thanks again.
    #24
  5. twistedthrottle

    twistedthrottle Been here awhile

    Joined:
    Apr 30, 2003
    Oddometer:
    830
    Location:
    Rhode Island
    You know I have never been bashed on ADV Rider..... I do sometimes pass on some of the stickier threads where I know that nothing rational will be posted in reply but for the most part I just state the facts and help where I can.

    I'm glad you got the stickers. It seems odd that they were not in the box. The shipping guys put them in every retail order. We don't send them with the dealer orders though.

    Kev

    PS - Thank you for your business!
    #25