*Update #2: Erico picked the bike up from my house yesterday and refunding me my money. Being a brand new model with a mechanical issue that could not be diagnosed, I am happy with the outcome and appreciate Erico stepping up to make me happy by rectifying the situation. I think they did a very stand up thing by taking the bike back for a full refund. Also, thank you to all you fellow inmates for your insight! *Update: I received an email today from Colter at Erico, before I was able to call them. They are offering a full refund due to the issue and the fact they can’t fix it. Seems like they are going to do the right thing. I’ll post up the final outcome once it is completed, but for now it seems they are going to restore my faith in their customer service.* I thought I should share my recent experience with Erico Motorsports in Denver in case another inmate is thinking of buying from them. (see all updates to this situation) I purchased a brand new moto from them 10 days ago. I dealt with Kurt, who I think is a good guy. He was very helpful in my unusual search criteria. However, my experience since has not been good. I was the first, and only, person to test ride the bike I purchased (it had two miles on it), a new Scrambler 1100 Sport. It was the day the 1100s arrived in the dealership so they asked me to keep the test ride to under five miles and 15 min, which I thought was fair in case I was not the person to buy the bike. During the test ride the engine was making a clattering noise, which to me seemed like it was the throttle body, identical to the noise heard at idle in the attached video review below. Other than that, the bike impressed me. I mentioned the clattering noise to Kurt upon my return. After some back and forth I put a deposit on the bike to think about it over night. I told Kurt that I wanted the clattering noise looked at and fixed if I was to buy the bike. So the next day I head back to finalize the deal, at which point I asked if they looked at the clattering noise. Kurt stated they did and all was good other than “normal break-in noises”. I finished the purchase, which took way too long to wrap up. I take the bike home. The whole way home it made the clattering noise and it got worse. At home I call Kurt pissed off. I demand to ride it back to them immediately and leave with them to fix. The purchase was made on Saturday so they had my new bike until they reopened on Tuesday. I didn’t hear from them at all Tuesday so I call an hour before closing to get an update. The service manager tells me the noise is definitely not normal but that there were no fault codes thrown, so they called Ducati who didn’t have an answer for them. Now here’s the f*cked up thing, the service manager tells me there’s nothing they can do until a fault code is thrown, even though the bike is making an obscene amount of noise that is clearly not normal. WTF!! Who cares about a code! Obviously the brand new bike you just sold me has a f*cking issue. Fix the damn thing! They tell me to take it home and ride it and maybe the noise will go away. Well, 200 miles later and the noise is far worse. It’s so loud that it’s all I hear with ear plugs in and over the exhaust (which is quite loud for stock). It sounds so bad that I don’t enjoy riding the bike. My new bike purchase is completely tainted by the noise and this experience. Since Erico seems so willing to sell a bike that clearly had an issue and then unwilling to take the time to fix it, I am now thinking of having my attorney contact them to demand that they buy the bike back. I’m going to call the owner tomorrow to give them one last chance to make it right. Hopefully he does what’s right, which to me at this point is to buy the bike back. I’ll update once I talk with the owner.