Name and shame?

Discussion in 'Australia' started by Bleh, Dec 5, 2017.

  1. Bleh

    Bleh Long timer

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    So, I took my new bike in for it's 1,000km service the other day. When I booked it in, they asked if I wanted a loan bike or if I would wait for it. I wasn't working that day, so I asked how long the wait would be and was told about 1.5 hours, so I decided to wait.

    Day of the service comes and I hand over the keys around 9:10am and go to the shops to do some xmas shopping then sit down and read a book. Get a call at 10:20 saying it's all done and ready to go, so just over an hour.

    I get back to the shop and stupidly hand over the credit card without really looking at the invoice, but when I do look I see $223.15 + GST in labour. I say to the reception/admin woman, "that seems a bit excessive for barely an hours work, what's the hourly rate you are charging?".

    She informs me it's $136.50 + GST and that they've put down 1.4hrs and the rest is admin.

    I didn't have time to stand around arguing, so when I got home I sent off an email to the service manager complaining and he basically just replies saying it's a fixed price service and they have to take into consideration more than just labour and admin in their price.

    Now, I'm not an idiot, I understand that they are running a business and on top of the labour and admin they also have to pay rent, tools, electricity etc, but I figured that was all rolled into their already high hourly rate. I've never had an admin fee added on top when getting a car or bike serviced. Even without the over-charge of 1.4hrs for barely an 1hrs work, that means they are charging me a $32 fee to fill out the log book and print off an invoice.

    So, I replied back to him saying I was never told that it was a fixed price service. When I bought the bike, the sales guy mentioned their high hourly rate. When I booked it in they only mentioned the 1.5hr wait. The 2 confirmation SMS's only mentioned the 1.5hr wait. When I dropped it off, they told me it was a 1.5hr wait. When I asked about what I thought was the excessive labour cost, they told me the break down of the cost was labour and admin, but didn't say anything about a fixed price. Never did anyone mention a fixed price service until after I complained about the cost.

    That was more than a week ago, with no response. So, am I right to think they are ripping me off, should I name and shame? Is $380 too much for a glorified oil change?
    #1
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  2. PBee

    PBee ...---...

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    That's why I do all my own servicing.
    #2
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  3. richo360

    richo360 Long timer

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    $380 for an oil and filter change is excessive by a fair margin.
    How much oil did it take and how many filters?

    I did an oil change on the factory rally 660 recently..... 3 x filters even at KTM prices were less than $75, the oil (Motorex KTM Racing 20/60 special order) was $150 for 4 litres and the bike takes 2.2 litres. It took me an hour, including removing and refitting 2 x fuel tanks.
    Surely one filter cant be more than $40, and maybe 3 litres of oil @ $25 a litre (dealer cost) plus labour.... $200 tops is fair. The rest is a rip off.
    #3
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  4. Colonial Mick

    Colonial Mick FEMINISM KILLED CHIVALRY

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    I am with PBee as similar things have happened to me. Got my bike back once after having the computer reset and the gauges ended up full of moisture because they pressure washed it. None worked until I hit them with a hair dryer for about an hour. It says in the service book for idiots never to pressure wash these bikes.
    Therefore this has taught me to do it all yourself and avoid the disappointment. My bike has well over 100,000kms on it now and even though I am going grey its not from being pissed off with mechanics that don't give a fat rats tit. :D
    #4
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  5. BygDaddee

    BygDaddee Where do I get a pie

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    sounds about right for Sydney :lol3

    But on a serious note, don't you have a service sheet that details line item by line item ?

    I've never had a dealer service that's doesn't do that.
    #5
  6. dunc

    dunc coddiwompler

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    get a fault light / code turned off by there factory computer [triumph ] local dealer $100 with me taking the seats off so they can just plug it in and hit the reset button

    yeh right sure ill pay that NOT
    a 100klm ride to another dealer and done for $20 and i got a ride in as well
    #6
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  7. gavo

    gavo Slacker

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    service it yourself, dealerships are for people with lots of money and no idea and newbies. Ask other riders for a recommendation of a good workshop, there are some. Unfortunately with the complexity of new vehicles and the warranty issues dealerships force you to go to them.
    #7
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  8. Bleh

    Bleh Long timer

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    Can't do it myself and maintain the warranty unfortunately, and the warranty is the main reason I bought new instead of used.
    #8
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  9. Bleh

    Bleh Long timer

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    Haven't got the bill in front of me, but they charged me about $30 for the filter, $2.95 for a sump plug washer and I think it was $80 for the oil (manual says 2.9L). + GST of course.
    #9
  10. Precis

    Precis Maladroit malcontent

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    My GP did some pre-emptive anti-cancer skin-cutting on me yesterday: took about an hour, and included dressings x7, 5 stitches and various anaesthetics: cost, $137, all up.
    So unless your mechanic went to University for 7 years and works in a sterile environment - yes, he's over-charging you. Dr Chris runs a business too, with receptionists, nurses, rent etc.
    And I get dealer servicing and trying to maintain the warranty - but see how fast they back away when you have a (recurring) oil leak because you've modified something - we bolted on stuff like pannier racks, bashplates and bigger tanks - which apparently can cause a DR650's front sprocket seal to leak - who knew?
    #10
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  11. BygDaddee

    BygDaddee Where do I get a pie

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    unless you signed up for a fixed price servicing agreement on your sale anymore than $300 for a dealer first service you've been ripped off

    And I'm not saying $300 is a fair price either, but it is a dealer service
    #11
  12. GodSilla

    GodSilla I did that.

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    Find another workshop if you really need the warranty servicing. Now that you know they are thieves, just avoid them.
    #12
  13. Bleh

    Bleh Long timer

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    That's the plan.
    #13
  14. ferals5

    ferals5 Team black bikes

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    rule number one... always ask what the bill will be or best guesstimate.
    rule number two... make sure they ring for approval before doing extras

    and yes $150inc per hour is getting way way up there
    I'd expect to see an enviro/workshop supplies charge but not admin (that's part of the shop rate)

    if he's saying there is more to consider than just labour and admin I'm in the dark because he'd be buying parts/oil in bulk anyway and making a reasonable margin there... generally fixed/capped price servicing is for a set number of services ( for example the first four including one valve adjustment) I'd ask for a copy of the fixed/capped price schedule, it may or may not pay to be in it. OR they could be just making it up as they go along as I didn't think triumph had a capped price service agreement.
    I'm with godsilla...look elsewhere.
    #14
  15. flinders_72

    flinders_72 Long timer

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    You'd think a warranty should be almost worthless on a NEW bike, but I get that it's insurance. However, funny that we don't worry about a warranty on an old bike, where it's probably more beneficial.

    Is the 'fixed price service' just their own thing or is it a manufacturer thing?
    #15
  16. Bleh

    Bleh Long timer

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    I've had a few costly issues in recent years, which is why I decided to go new for the warranty peace of mind. I don't expect to need it, but better to have and not need, than to need and not have. I guess the reason why they don't put warranties on old bikes is exactly because you are more likely to need it :deal

    As for the fix price, I assume it's a dealer thing. As I said in my OP, nobody said anything about it until after I complained to the manager. He never specified if it was a dealer or manufacturer thing.
    #16
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  17. Russ

    Russ .

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    Where in Sydney are you?
    And where in Sydney is this dealer no need to name the dealer.
    #17
  18. slowbike smallpenis

    slowbike smallpenis Tester of Tooheys Old

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    Um try $553 for a fork seal - A job this cranky old fart can do in about 45 minutes
    #18
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  19. Blakduk

    Blakduk Just trying to get by.

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    Why can't you name the dealer. The facts from the OP as to times and the details of the bill don't seem to be subjective? It's objective facts. Such a bunch of soft ****s. If you are really worried, the OP should phone the service manager and say, "I'm posting my unhappy experience up on ADVRider because I think I have been overcharged or at the least you have not communicated properly with me. These are the facts as I see them, and are what I will be saying and inviting public response and comments. Do you have anything you'd like me to put on there, or is there anything else you want to do/say about this 'service' before I go ahead?"
    #19
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  20. bigbrad

    bigbrad Been here awhile

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    Had a new hp5 put on the front of my 690. Had the rear tyres swapped between my 690 and 500. All 3 tyres balanced. Oil and filter change on the 500.
    All done at the same time while i waited and watched on.
    Total price $310.
    Happy days
    #20