Nav V music won't play

Discussion in 'Mapping & Navigation' started by Ltrip, Aug 21, 2015.

  1. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    I am in the process of installing a new MotoChello wired communication and audio device.
    In order for the Nav V GPS instructions and music to get into the MotoChello, it requires a bluetooth adapter.
    It is all hooked up. I can hear the GPS instructions. The Nav V is connected to the bluetooth adapter.
    When I press play (the triangle), it changes to the pause icon. But the music does not play. The dot at the top is frozen, and the time countdown at the top is not counting down. It sticks on .01.

    Any thoughts on what might be happening???
    I am working with MotoChello support, but I am traveling so our communication is infrequent.

    Cheers,
    #1
  2. JetSpeed

    JetSpeed Naviator

    Joined:
    Nov 28, 2007
    Oddometer:
    7,656
    Location:
    Coronado, CA - KNZY
    Assuming that you are using the BTA unit here is a little tid bit I found.on their website:
    This makes it look like you need to plug a cable from your phone to the BTA and use your phone for calls and music.

    "Q: Do I need to use the BTA to connect my BMW Navigator IV or Navigator V to the MC-200?
    A: Yes. The BMW Navigators are BMW-ized versions of the Garmin Zump 660 and Zumo 590LM. On the BMW K1600 and 2014+ R1200RT, the GPS does have a hard-wired connection into the bike's stereo system. Unlike the Garmin Zumo version, there is no wired mic-input and the wired output is not easily accessible. Using the BTA to pair to the bike's audio system via Bluetooth will route anything that would normally be heard through the bike's speakers into the MC-200, and into the rider and passenger headsets. When the BMW Navigator is purchased as an accessory, for bikes that do not have a factory audio system, the R1200GS as an example, the MotoChello BTA will pair directly to the BMW Navigator, as described above. Note - phone calls through the Navigator when paired to the BTA are not supported, presently. An Android or iPhone can be cable connected directly to AUX1 of the MC-200 for phone calls, as well as stereo music, Pandora, or any other audio from the mobile phone."


    There are a lot of newer BT helmet devices that do all the things that this unit does but better, easier and cheaper, units like the Sena, Scala Rider and Interphone F5XT, F5MC.
    #2
  3. bobbybob

    bobbybob Long timer

    Joined:
    Sep 5, 2008
    Oddometer:
    2,033
    Location:
    Charlotte, NC
    Try a hard reset of the Nav5, see if that helps. Also, re-pair the devices. Try it so that one searches for the other and vice versa if possible.
    #3
  4. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    JetSpeed, thanks for your response. I don't want to get into the debate of the wireless vs. wired solutions. Each has its pros and cons.
    I am NOT using a phone at all. Per the directions, Aux 1 is reserved for a phone. Aux 2 & 3 are for other devices like GPS, radar, XM, etc. So my Nav V is plugged into Aux 2 on the MotoChello. I can't imagine that the BTA would make a distinction between GPS instructions and music coming down the BT channel.
    Any insight as to why the Nav V music does not play? The progress meter does not move and the timer is stuck on .01
    I believe, somehow, the BT is affecting it, but I don't understand it. MotoChello confirmed that the BTA is A2DP certified.

    Bobbybob, Thanks for the suggestion. I will try that when I get home in a week. How do I do the hard reset?

    Cheers,
    #4
  5. JetSpeed

    JetSpeed Naviator

    Joined:
    Nov 28, 2007
    Oddometer:
    7,656
    Location:
    Coronado, CA - KNZY
    This statement confuses me "So my Nav V is plugged into Aux 2 on the MotoChello".
    Is the Nav-V hardwired to the MotoChello or going thru the BTA?
    And just so you know; there is a distinction between music and GPS voice instructions to Bluetooth devices, I went rounds with a new Interphone F5MC helmet device, I could only get the instructions, no music, no matter what I did, the device was finally made to work properly only after Interphone released a new firmware that addressed the issue.
    #5
  6. bobbybob

    bobbybob Long timer

    Joined:
    Sep 5, 2008
    Oddometer:
    2,033
    Location:
    Charlotte, NC
    Press and hold the power button for 10 seconds while its turned on.
    #6
  7. JetSpeed

    JetSpeed Naviator

    Joined:
    Nov 28, 2007
    Oddometer:
    7,656
    Location:
    Coronado, CA - KNZY
    Resetting the unit isn't going to fix this problem, it will though erase everything, all of his settings and history.
    #7
  8. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    JetSpeed, Sorry I was hasty in my typing. The Nav V communicates to the BTA, the BTA is plugged into Aux 2. My Aux 1 on the MotoChello is empty, as that is reserved for a phone, which I do not use.
    That was good insight on your struggles. I will share with MotoChello support.
    Thanks!
    #8
  9. Nesbocaj

    Nesbocaj Earth, we're #1

    Joined:
    Jul 15, 2006
    Oddometer:
    1,455
    Location:
    Westchester NY
    Maybe some more info? (and please excuse me if my questions are too basic)
    Your music is on a micro SD card in the Nav5?
    The card was FAT32 formatted prior to use?
    The music is in MP3 format?
    The music is in a music folder on the SD card?
    The music is separated into subfolders within the Music folder?
    #9
  10. JetSpeed

    JetSpeed Naviator

    Joined:
    Nov 28, 2007
    Oddometer:
    7,656
    Location:
    Coronado, CA - KNZY
    The above is actually some good stuff, I had assumed that your Nav-V was able to play music from the start, but that may not be the case if you haven't tried/verified it with another BT device.
    #10
  11. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    nesbocaj, thanks for the questions. Not concerned if they are too basic! Sometimes we all overlook the obvious.

    In this case, the Nav V worked perfectly with a BTA on the former Autocom system. The Nav V has not changed at all. Same SD card, same files, etc.
    What is changing is out with the autocom and in with the MotoChello. Different BTA.
    One possible solution I am considering, at least testing, is the Autocomm BTA feeding into the MotoChello system. Obviously, I am also talking with MotoChello support. They are very helpful!!!

    I think the hard reset suggestion has some merit. Since the symptom I am experiencing is in the Nav V. Namely, the "play" button turns into the "pause" button (implying it is trying to play the sonf), but it is frozen (the progress bar at the top does not move and the timer stays on one second (.01))
    I will be back at the bike next weekend to try these many suggestions.
    Thanks!!!
    #11
  12. Ccieurzo

    Ccieurzo Adventurer

    Joined:
    May 11, 2015
    Oddometer:
    94
    Location:
    Cornfields of the Midwest
    Is the BTA multichannel/A2DP capable? It may not be, so the Nav V is deciding there is nothing to output music to and is pausing automatically. Switch out the BTA with the Autocom unit that worked, and you will probably find that you have music again.
    #12
  13. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    Ccieurzo,
    You said: Is the BTA multichannel/A2DP capable? It may not be, so the Nav V is deciding there is nothing to output music to and is pausing automatically.
    That is what I believe is the problem. MotoChello said his BTA was a "one way" device. Meaning only input to the BTA.
    Do you have actual experience with this sort of a problem? Or only speculating, like me? I was looking for some actual experience with this sort of a problem.
    He claims it is A2DP compatiable. But "one way" He says other customers are not having this problem.
    Anyway...Thank you!!! I will share this with MotoChello.
    Cheers,
    #13
  14. Ccieurzo

    Ccieurzo Adventurer

    Joined:
    May 11, 2015
    Oddometer:
    94
    Location:
    Cornfields of the Midwest
    I am going off of what I have read (not worth that much, I know) and what I have seen on the unit. If you look at the headset pairing in settings, there are two icons available, one for headset (i.e. mono voice prompts from unit) and one with a music note (A2DP). If you are getting voice prompts, but no music, that means the single channel on the BTA is only handling the mono portion. If you can get it to pair for music, you will likely lose the voice prompts. My $0.02. Good luck.
    #14
  15. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    OK, back home and tried a few things.
    I did the reset on the Nav V I checked the BT screen on the Nav V and both icons show up, including the music note.
    Same symptoms....won't play music, as described earlier.

    I am headed to the MotoChello facility on Wednesday this week. We will work on the problems.
    Other things I will likely try, but can't promise when:
    - Use the old Autocom BTA instead of the MotoChello BTA. It worked with the Autocom
    - Remove from the Nav V the SD card with the music on it. Check it out on my PC. If it looks OK, rerecord and reinstall.

    There may be a bit of a delay, but I will report back.
    #15
  16. Ltrip

    Ltrip Adventurer

    Joined:
    Mar 11, 2006
    Oddometer:
    163
    Location:
    Reno/Tahoe
    Reporting......
    Spent about 2 hours with MotoChello.
    I actually had 2 problems - the GPS not playing music, and distortion on my XM source.
    We tackled the XM distortion first. Took racks off to get under the pan under the seat. We swapped the circuit board in the control unit.
    Infant mortality on the circuit board in the control unit. XM sounded fine. Tried the GPS. Worked fine.
    Put all the hardware back on. Tried the GPS...didn't work. All the hardware off again.
    We have concluded that the positioning of the BTA is critical. It has an antenna (makes sense) and it should point toward the GPS. It wasn't. And the signal needs to go through whatever is in the way (seat, body, etc.) And if there is metal in the way, that will impact the signal.
    Relocated the BTA. Still under the seat. Buttoned everything up and tried. Worked fine at MotoChello before I left.
    On the ride home the BTA lost connection again, and no music. Got home and before dismounting or even turning engine off, I unpaired then repaired the BTA. Music worked fine.
    So now I have to find time to reposition the BTA somewhere else, closer to GPS and with less stuff in between..
    Apparently the Nav V will show on the BT screen that the device is connected. But if the signal is weak, music will not play. Even though all indications show it is connected, music won't play because the signal is weak or crazily intermittent.

    Cheers,
    #16
  17. cwvandy

    cwvandy cwvandy

    Joined:
    Nov 24, 2011
    Oddometer:
    178
    Location:
    Bend, Oregon
    I have looked through this lengthy thread and could not find an exact answer to my question RE: music via bluetooth headset from Nav V.
    The headset is connected via bluetooth (and recognized as connected as headset and music in bluetooth setup). It is a A2DP headset. I get sounds and voice commands. I cannot get music.
    I have done the following:
    The music is on a micro SD card in the Nav5
    The card was FAT32 formatted prior to use
    The music is in MP3 format
    When I go to media player I get the response: "An A2DP Bluetooth headset must be connected to listen to music". Huh? It is. But no music.
    I am sure there is a simple solution that I am must missing. Thanks. And thanks to everyone who helps lead us noobs through the Nav V maze.
    #17
  18. DRTBYK

    DRTBYK All Things GPS

    Joined:
    Mar 26, 2003
    Oddometer:
    7,830
    Location:
    47°50′15.8″N, 119°56′21.9″W
    Make sure you have at least one MP3 music file saved to the internal storage location for Music.

    In addition, make sure you pair your headset using its A2DP pairing mode.
    #18
  19. cwvandy

    cwvandy cwvandy

    Joined:
    Nov 24, 2011
    Oddometer:
    178
    Location:
    Bend, Oregon
    Thanks much. Headset is A2DP. How do I move the music from the sd card to the internal storage? Didn't know I had to do this.
    #19
  20. cwvandy

    cwvandy cwvandy

    Joined:
    Nov 24, 2011
    Oddometer:
    178
    Location:
    Bend, Oregon
    Tried creating a MP3 Music folder on sd card. Put music in that folder. Put copied folder onto Nav V. Still no go. Get same message when I try to open Media Player. Is there a special place on the Nav V to put the music? I could not find a "music" or "media" folder to put the MP3 file in.
    #20