New Garmin Montana

Discussion in 'Mapping & Navigation' started by AugustFalcon, May 18, 2011.

  1. mass-klr

    mass-klr Been here awhile

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    Just received my replacement Amps Rugged Mount from Garmin. Looks like they fixed the security screw issue. Now I have 2, 1 with bad screw and 1 with good screw. Now I need another bike for the extra mount :ricky
  2. Emmbeedee

    Emmbeedee Procrastinators

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    That reminds me - I should call Garmin and find out if they can send me a new Tempe to replace my flawed one.
  3. Emmbeedee

    Emmbeedee Procrastinators

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    Well that was a waste of time - Garmin Help Desk staff tell me "to reset the Tempe, just do a Master Reset on the gps you want to use it with."

    Yeah right. Like I'm going to do a Master Reset every morning I plan to use the unit.
  4. atlas cached

    atlas cached OX Ambassador

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    Do not let them get away with that. Demand to speak with a supervisor or someone who is actually current and aware of the issues with the Tempe.

    The quote about replacement Tempe units on the Montana wiki Tempe page is from Garmin Tech Support.

    Quote it back to them.
  5. Emmbeedee

    Emmbeedee Procrastinators

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    I'm not going to let them get away with it. Hopefully the Garmin staff member who monitors this thread and contacted me previously by email will get involved and offer some internal assistance.

    I could always send it back to GPSCity too. I've still got the box.
  6. 81husky

    81husky Been here awhile

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    The master reset doesn't work. I finally got mine replaced after many e-mails, and the new one works like it's supposed to. I don't know why they are so opposed to admitting there is problem with the first units that were shipped. Or do the tech support people really not understand how the Tempe works? The high and low temps are stored in the Tempe, and the reset has to occur in the Tempe unit. The GPS unit reading the Tempe data has no control over what the Tempe is sending it.
  7. bighopper

    bighopper Been here awhile

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    I have had the same problem with Garmin support, via emails & on the phone get the same canned answer about removing the battery...yada...yada..yada. I also posted the issue on GPScity & one of there responders said he thought it was a software issue in the Montana....but said I could call then for a RMA, which might be the easier solution & then buy another unit :evil.
  8. atlas cached

    atlas cached OX Ambassador

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    The issue is not with any GPSr unit. The Tempe is omni-directional, it only transmits data, and can not recieve commands from any GPSr.

    The issue IS a firmware bug in the original Tempe shipment.
  9. igormortis

    igormortis Long timer

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    How do you diagnose the problem - I'm not sure that I understand. Does the initial min/max recorded temperature not change?
  10. Emmbeedee

    Emmbeedee Procrastinators

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    If anyone's looking for a Montana 600, they're $399 Canadian at GPSCentral.ca until December 12.
  11. Emmbeedee

    Emmbeedee Procrastinators

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    That's right. Whatever the highest and lowest temps the Tempe has seen and recorded to the gps is always retained unless you remove the Tempe battery for 30 seconds.
  12. Bonerov

    Bonerov Damned dirty ape

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    I finally got my AMPS Rugged Mount yesterday. I wired it up, mounted it, and then found that the damned lock screw doesn't reach the threads. I know about the issue and meant to test it before I went through the trouble of running the wires, etc. bummer.

    Quick question: do I contact Garmin or do I contact the vendor from whom I purchased the item, in order to get it replaced? Also, will they take back the old one if I've chopped off the three data wires? Doh....
  13. atlas cached

    atlas cached OX Ambassador

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    Yes, it is all explained here.
  14. Emmbeedee

    Emmbeedee Procrastinators

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    I bet if you contacted Garmin about it, they wouldn't ask for the old one back. If you contact the vendor, odds are you would need to send it back. If you do need to send it back, I don't think anyone would care about the shortened wires; it's not like they're going to sell it to someone else.

    In your situation I'd use the one you have, contact Garmin, and wait for the replacement. The Montana's not going to fall out just because the screw is not done up as long as you're careful to make sure it's properly in the mount.
  15. Bonerov

    Bonerov Damned dirty ape

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    Excellent. Thank you for the info. I'll call Garmin this afternoon to see if I can get a replacement sent out.
  16. WIBO

    WIBO Will it buff out?

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    Hi Inmates..

    Juts picked up a 600 last week...very impressed to date so wanted to just chiem in to says thanks to all who have supplied information so as donkey heads like me can understand the workings somewhat...just have to order a rugged mount and wires within the next couple fo days to complete the set up...

    :D
  17. igormortis

    igormortis Long timer

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    Thanks guys. Just got my Tempe yesterday, after a long wait. Hopefully that means it's an updated unit. I guess I'll find out shortly.
  18. mass-klr

    mass-klr Been here awhile

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    I had the same thing happened to me, mounted and cabled. I sent an email to the Garmin support email. They asked for a receipt and I sent them my Amazon receipt. Even though I did not buy it from them directly they just sent me a new mount which I received few days ago. I still have to take the other one off and put the new one back. I am glad they did not ask for the faulty one back since I shortened the cable when I installed it.
  19. Bonerov

    Bonerov Damned dirty ape

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    Thanks for the info. I am hoping it will be the same for me. I emailed them this afternoon, so we'll see what they say. In the meantime, I'll make sure I have my Amazon receipt handy.
  20. Emmbeedee

    Emmbeedee Procrastinators

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    Smoke signals are more effective than email when you contact Garmin. :lol3

    Call their toll free number for real service.