New Garmin Monterra (not a typo!)

Discussion in 'Mapping & Navigation' started by lmychajluk, Jun 24, 2013.

  1. MN_Smurf

    MN_Smurf Capt_Confusion

    Joined:
    Nov 5, 2010
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    3,368
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    Oxford, MI
    Got my Monterra over the weekend. The only issue I've had with it so far is that the weather radio doesn't seem to work. I get nothing but static on all 7 channels, including the channel I get good reception on on my other weather radio. Anybody else have a similar problem? Yes, headphones were plugged in, and yes, the FM radio works fine.
  2. DRTBYK

    DRTBYK All Things GPS

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    Yep, I have the same problem and I reported it to Garmin Product Support long ago. They were looking into it but I believe they "forgot". I would call them and ask for a replacement if they don't tell you there is a "fix" in the plan. I personally don't believe it's something that can be fixed by a software update--by what do I know. :gerg
  3. MN_Smurf

    MN_Smurf Capt_Confusion

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    Ok, I'm glad I'm not the only one. It's almost like they don't have the right frequencies plugged in.
  4. empedrado

    empedrado Been here awhile

    Joined:
    Aug 4, 2004
    Oddometer:
    488
    Location:
    Central NM
    Off on a ten day ride around the Grand Canyon via mostly dirt. Leaving the Montana at home and just going with the Monterra. My day rides lately have me feeling very secure in this decision. Time will tell. 40 something tracks loaded for the various plans and alternative plans.
  5. MN_Smurf

    MN_Smurf Capt_Confusion

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    Just got off the phone with Garmin support.....it's a confirmed issue, no fix known at the present time. The guy did tell me that some people have had success splicing unshielded wire onto a headphone plug in place of using actual headphones. This sucks because having the weather radio onboard was one of the primary reasons I bought this unit. It almost acts like there is no squelch programmed in on the weather radio. It acts like my scanner when I turn the squelch down.
  6. jdmclemore

    jdmclemore Been here awhile

    Joined:
    Jan 17, 2014
    Oddometer:
    110
    Location:
    Fort Collins, Colorado
    Bout to head off on my first long ride with the Monterra...will mostly be using City Navigator road routing. But as I opened the map, the Monterra sits there "Acquiring Satellites". :huh

    I've tried rebooting a couple times to no avail. I haven't left the apartment to see if a different location would help, but I'm not in the trees, in a tunnel, or underground. It shouldn't matter.

    Anyone see this issue?

    Edit: I'm up to date, v2.90_1.20.00
  7. jdmclemore

    jdmclemore Been here awhile

    Joined:
    Jan 17, 2014
    Oddometer:
    110
    Location:
    Fort Collins, Colorado
    Well, 5 minutes after posting this, I think I fixed it. I went into Settings\Location Services and unchecked the "GPS Satellites (Let apps use GPS to pinpoint your location)" box. Turn-by-turn navigation lady immediately started talking to me, and my route was plotted. This also caused a message in the pulldown status to be displayed..."Demo Mode active"...or something. I went back in and checked that box again, and everything looks good. Not sure what that was...
  8. kave

    kave Gravel rules

    Joined:
    Mar 26, 2004
    Oddometer:
    637
    Location:
    Sweden
    A bit sad, but I just put my Monterra out for sale. I realize that some issues that I have with it will probably never be solved.
    Since I don't have a motorbike I thought of using it on my mountainbike and in my car until I get a bike, but I realize it is no good for either use. Also, I liked to learn a bit of Android, which I did :)

    Most frustrating are the compass issues where it is just spinning the map.
    Second is the promised ANT+ connectivity where it doesn't record any ANT data even though it shows up (sometimes) in the display.
    Third, routing is still not perfect. I can't get a route from Basecamp to not recalculate and make total havoc on the gps.
    Fourth, using it in the car for traveling at work makes no sense since the search functions is quite broken, or takes too long to complete.
    Fifth, sleep mode and a wake will mess up the map display and won't remember things like scale and route up.
    Sixth, I dont like Android at all. Very slow, now shortcuts at all. Just starting th camera app takes too much fuzz, compared with iOS in this case.
    Seven, it works worse than my iPhone for Geocaching.
    Now, probably my Virb and Fenix 2 might get out the door too, since they are booth very unstable and almost unusable at the moment.

    Maybe I am spoilt by good products from Apple the last two years.

    I bought a Nüvi for use in the car, works extremely well, so probably I will end up with the latest Zumo when I get a Motorbike.
  9. DoubleThumper

    DoubleThumper Purposefully Lost

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    Apr 4, 2014
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    Location:
    Possum Lodge
    Almost $1,000 bucks for all the crap ............. :baldy
  10. Cataract2

    Cataract2 Where to?

    Joined:
    Jul 5, 2010
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    3,578
    Location:
    CO
    OSMAnd+ is looking better and better....
  11. NWBoarder

    NWBoarder Whitmeister

    Joined:
    Jan 31, 2007
    Oddometer:
    1,980
    Location:
    Pacific NW
    Ok my turn.

    I have been following this thread since Dec 2013.
    I had high hopes with all the promises of: MP3, FM radio, weather radio, android apps, wifi, AMPS, TEMPE, etc. I got my Monterra from my lovely wife for Christmas.
    Well there have been many problems along they way.

    My last big trip was down to Baja for 8 days in March on my 530 EXC. I had all kinds of issues on the first day, which did not bode well when your supposed to be one of the guys that knows what he's doing on a guided ride. Luckily I brought my 60Cx as a back up.

    I am up to date on SW version: 2.90_1.20.00

    1. BaseCamp and Mapsource do not recognize that the Monterra is connected. So I can not upload or down load tracks. This is a deal breaker.
    I know this isn't the USB connection as "Monterra" shows up in my PC file explorer, and displays "internal storage" (but not the microSD card). I also notice that when I plug it in it says something about "connecting as a Camera", but I don't know how to change this. Anyone run into this?

    2. I continuously get "Garmin Outdoor Apps is not responding. Would you like to close it?" This happens at start up and randomly after is is running during use.

    3. When I turn it on it takes up to 8 minutes for the Garmin apps to load before I can even view the map.

    4. Radio app does not work. I can tune to a known station and I can barely hear talking over the massive static. (with headphones attached)

    5. Weather radio has massive static on all 7 stations. (with headphones attached)

    6. TEMPE doesn't always connect, very intermittent.

    I'm sure there are other things that I am forgetting, but this is really frustrating!

    Any Help would be appreciated, before I send it down the road.
  12. Chazbo

    Chazbo Been here awhile

    Joined:
    Jan 28, 2011
    Oddometer:
    167
    Location:
    Issaquah, WA
    I had several of the problems you were talking about several revisions ago about the first of the year. The Basecamp one was especally troubling. Taked to the very nice Garmin support and they isolated the problem with a Microsoft Net Framework issue. They got Microsoft on the phone and next revision by Microsoft and the problem was solved. I have also been having issues with bad usb cables. Change the cable and all OK. Probably explains weird problems I was having with other devices.
    I haven't used any of the radio functions, but pretty much everything else works OK. Oh yeah, my Cardo intercom doesn't like giving voice instructions from the Monterra if WiFi is on.Turn WiFi off, and all is good.
  13. FulThrotl

    FulThrotl Adventurer

    Joined:
    Apr 14, 2014
    Oddometer:
    35
    Location:
    So Calif.
    fooey. in a stroke of mad consumerism, i bought the thing before
    i bought my current bike, and then my current bike turned out to
    be a beta, which comes with a voyager gps.

    my first thrill was discovering that the data card you purchase
    for this piece can't really be used for anything. you can't put
    birdseye imagery on it and have the device use it, which was
    really what i wanted the large amount of storage for.

    battery life? i suspect the main purpose of the battery is to keep
    the unit alive from your laptop to the bike cradle. for any
    handheld usage, this thing is silly.

    garmin has a long, well deserved history of mediocre product
    development... after becoming used to IOS and the level of
    integration between products using it, anything garmin would
    ever be capable of doing would be like beating rocks together
    by comparison.

    the birdseye imagery is just pitiful. you can select somewhere
    between 200 and 250 megs of data, and then garmin will take
    three hours to allow you to download it, as they throttle the
    output off their site.

    the first time i tried it, i thought the server was offline, and
    then discovered that it was just kludged by design.

    my beta is supposed to arrive at the dealer today, so maybe
    i'll get it for this weekend... but the more i'm thinking about
    it, i think i might just take this piece, and the brackets, and
    sell it unused.

    i'm sure someone on ebay would want a cup of koolaid
    with only one sip out of it, and a dead fly floating in it.
    hell, i bought the cup new, paid full retail, and saw the
    fly floating in it, and bought it anyway.... :slurp
  14. StuInFH

    StuInFH Been here awhile

    Joined:
    May 18, 2012
    Oddometer:
    663
    Location:
    Central CA
    Only the center pin should be energized, right?
    thanks
  15. DRTBYK

    DRTBYK All Things GPS

    Joined:
    Mar 26, 2003
    Oddometer:
    7,650
    Location:
    47°50′15.8″N, 119°56′21.9″W
    You really should call Garmin Product Support. They should replace your Monterra. They have known about the Weather Radio and Tempe issues for many months and there has been no software fix. I personally don't believe they can fix it with software.
  16. DRTBYK

    DRTBYK All Things GPS

    Joined:
    Mar 26, 2003
    Oddometer:
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    Location:
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    Correct.
  17. StuInFH

    StuInFH Been here awhile

    Joined:
    May 18, 2012
    Oddometer:
    663
    Location:
    Central CA
    Thanks, welcome back.

    After I did the sw update it no longer froze if I put it in mount when on already, but it gave me the External Power Lost message and wouldn't use 12V source. Triple checked my wiring and finally bit the bullet and did a Factory data reset, 60 apps and custom maps installs and all. :-(

    It got worse! The message would flash rapidly and randomly and even hung in the background and then eventually would not even respond to my selection to stay on and would just count down to powering off.

    I swapped it for a new one. New one gives no message when mounted, but won't use 12V though. Today Support said my 12.85V (bike off) at center pin when grounding to bars and 11.5 when grounding to pin to right of center pin is fine. He put his Monterra in amps mount and said it was acting funny and asked if I got a GOA not responding message. Hmm

    Support thinks my mount is bad so they are sending me a new one. It worked ok before the sw "mount fix."

    Fingers crossed that a new mount is all I need.
  18. DRTBYK

    DRTBYK All Things GPS

    Joined:
    Mar 26, 2003
    Oddometer:
    7,650
    Location:
    47°50′15.8″N, 119°56′21.9″W
    I'm having some issues with the v2.90_1.20.00 software update. After being on and recording Track Log for a few hours, the device starts posting error messages about most of the Google OS and GOA apps stopping.

    At first I thought this might be caused by the Launcher App I installed but removing that App and reinstalling the update had no effect on the error conditions.
  19. Chazbo

    Chazbo Been here awhile

    Joined:
    Jan 28, 2011
    Oddometer:
    167
    Location:
    Issaquah, WA
    Mine has been running great on our motorcycle trip to Alaska, but today it started doing exactly as you described. I will be in a world of hurt if this doesn't settle down. Well, maybe not. I switched to the CoPilot Android app and it seem to work for navigation, though we did all of our trip planning on basecamp. Then, all of a sudden, it is back to normal. Garmin needs to fix this. I am bout 850 miles into an 8000 mile trip past the Arctic Circle to where the road ends.
  20. DRTBYK

    DRTBYK All Things GPS

    Joined:
    Mar 26, 2003
    Oddometer:
    7,650
    Location:
    47°50′15.8″N, 119°56′21.9″W
    The good news is that there aren't many roads to chose from up there. :evil

    Hope you have a great ride.