New Things Happening At Jesse Luggage

Discussion in 'Vendors' started by Jesse Luggage, Feb 7, 2012.

  1. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona

    Of coarse you can buy the racks now. We might even have some scratch ad dent bags in stock to save you some money. Call the factory and see what they can do for you.
    #41
  2. Apple Jam

    Apple Jam Forest Flyer

    Joined:
    Aug 26, 2007
    Oddometer:
    6,735
    Location:
    Mt Hood mud flow
    Will you accept PayPal?
    That's where my Farkle Funds come from......:deal
    I do need some spare rack parts :D
    #42
  3. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona

    We will by Friday, Monday at the latest.
    #43
  4. garandman

    garandman Wandering Minstrel

    Joined:
    Feb 5, 2007
    Oddometer:
    6,418
    Location:
    Dorchester, MA / Goshen, NH
    Bags for the DL650 even have cutouts where the exhausts aren't! I have a tool tube there now, attached to the inside of the frame.
    [​IMG]

    I really like being able to move them forward if you are riding solo.
    [​IMG]

    [​IMG]

    I had a mostly positive experience buying the bags directly in 07 or 08 or whenever I bought them. The V-Strom instructions were really rudimentary and they sent the wrong keys. I mailed back the keys and a CD with a bunch of pictures of installation on a DL650. I got back one set of keys, and several emails went unanswered. I got the impression that the V-Strom wasn't a big focus for them and had keys duplicated by a locksmith. I live in the city so the relatively secure closures were a plus for me.

    They are durable.....
    [​IMG]

    Form factor compared to Givi.
    [​IMG]
    #44
  5. JimVonBaden

    JimVonBaden "Cool" Aid!

    Joined:
    Feb 11, 2005
    Oddometer:
    56,124
    Location:
    Alexandria, VA
    Anyone installing the bags today will find the instructions MUCH improved!:evil

    Jim :brow
    #45
  6. EvanADV

    EvanADV Big Bearded Boy

    Joined:
    Jul 4, 2010
    Oddometer:
    1,347
    Location:
    Joplor, NC
    Emailed. Called and left voicemail. No response in several days. Beginning to wonder if I should just go with Happy Trails because I can order them without having to jump through hoops.
    #46
  7. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona

    Strange. I saw the response from Al Jesse himself and your response to him. Did I miss something?

    Edit- If you responded right after my post to you then it took 3 days. Sorry about that, but I know Al is buried in emails and new parts. I'll see what I can do to help him. We want happy peoples :)
    #47
  8. EvanADV

    EvanADV Big Bearded Boy

    Joined:
    Jul 4, 2010
    Oddometer:
    1,347
    Location:
    Joplor, NC
    Yep, I did get a response today. Thanks.
    #48
  9. marty hill

    marty hill The Energizer Bunny

    Joined:
    Nov 25, 2003
    Oddometer:
    4,373
    Location:
    marietta, ga.
    I've got a story about customer service. Had Jesse bags on my '03 650GS and loved them. Got a 1200GS in '04 and installed Jesse bags on the moto. On the way to the west coast from atlanta I noticed that the muffler was touching the bag and heating things up a bit. Stopped by Al's for advice. I watched Al sitting on the ground in front of his shop adjusting the pipe and showing me the proper way to do it. How's that for customer service?:clap

    By the way those bags have been to 14 countries and 49 states on 5 different 12GS's. They are on the way back to europe next week/time for more country stickers.

    Happy........Hell yes!:D
    #49
  10. castroses

    castroses Adventurer

    Joined:
    Mar 12, 2011
    Oddometer:
    78
    Location:
    Glasgow, UK
    All very good but you might also want to try:

    (a) answering/acknowledging your emails
    (b) getting your UK distributor to stop ripping the piss with their pricing of your products.

    Hth.
    #50
  11. Bobonli

    Bobonli Been here awhile

    Joined:
    Jun 26, 2011
    Oddometer:
    357
    Location:
    Long Island, New York
    Is the Jesse shop a brick and mortar storefront, do they welcome guests?

    I'll be 35 miles from the shop in a few weeks on a visit to Az. I'd like to see the color and case options in person, if possible. The website is no help at all. Can't navigate to the color options and no prices are listed.

    I know making a web page is work, but I can't buy something without knowing what the options and price are! Considering this is your primary interface with the world of people curious about the products, please update it.
    #51
  12. RupeCA

    RupeCA Adventurer

    Joined:
    Aug 19, 2008
    Oddometer:
    84
    Location:
    east TN
    Sorry to see Rick and XplorerMoto out of the picture.........

    I bought my Odyssey II from Rick and the service was excellent, plus he spent some time before the sale on the phone with my patiently answering questions before I made my decision on which cases to order.

    Had small crash in the dirt and bent my right side mount and wanted to replace it before another trip. Rick was able to get his wife to the shop and package up the parts I needed and get them to me. I was soooo thankful.

    I have not dealt with Jesse's directly but have read about some of the occasional customer service problems in the past and maybe those have all been taken care of.
    I can only speak form my experience and hope that dealing with Jesse's will be as easy and pleasant as dealing with Rick.

    It's a great product and deserves great support with the retail customer.
    #52
  13. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona

    You bet. Come on by. The factory is open Monday -Thursday.
    #53
  14. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona
    Rick is still in the picture and you can deal with him direct. We are working very hard at building a great customer support team and we hope that any fall out from that will be minimal during our growing pains. As well as making it so you can buy from the factory we are working on some great new products.
    #54
  15. schnabba

    schnabba Long timer

    Joined:
    Nov 6, 2008
    Oddometer:
    2,041
    Location:
    Wake Forest, NC
    Rick had some nice pictures of the triumph tiger 800 with the bags - so I had gotten some from him.... he took extra time answering my questions, and was super helpful.... I was waiting on news of the quick release top plate / bracket for the tiger 800 and noticed the links missing from the xplorermoto website which brought me to do a google search, and back around here :D

    hopefully the new website will have some updated links, and when customers have questions that the service will be just as great!

    can't wait for the new site!
    #55
  16. cug

    cug --

    Joined:
    May 31, 2009
    Oddometer:
    5,123
    Location:
    Sunny California
    Hopefully the new website will come along soon. It's not a good idea to pull out from a good distributor while having neither a proper website nor a proper store or photos online.
    #56
  17. DirtRiderwjc2000

    DirtRiderwjc2000 Been here awhile

    Joined:
    Mar 9, 2006
    Oddometer:
    576
    Location:
    Indiana
    I have been wanting to buy a set, but the website is still not allowing us to buy. I don't want to order over the phone and I want to use paypal. He told me a couple weeks ago, it will be ready in a couple of days, lol.

    I called Rick but said he does not sale them anymore. Should just order the TT's they are in stock and ready to go.
    #57
  18. ca1ic0cat

    ca1ic0cat Adventurer

    Joined:
    Oct 2, 2011
    Oddometer:
    51
    Location:
    Ra-cha-cha
    Al was very responsive when I was thinking about a different exhaust and two full size cases. But the safari 115 system is more cost effective, I think. So I've got my email in last night and we'll see what happens.

    Eric
    #58
  19. ca1ic0cat

    ca1ic0cat Adventurer

    Joined:
    Oct 2, 2011
    Oddometer:
    51
    Location:
    Ra-cha-cha
    They are working on the website and taking orders at the same time so I'm sure they have their hands full. I would love the site to be ready to click orders through but I'll work with them and see how it goes. So far so good.
    #59
  20. Jesse Luggage

    Jesse Luggage Luggage Dude

    Joined:
    Feb 5, 2012
    Oddometer:
    313
    Location:
    Sunny Arizona
    We will continue to update things on our end as fast as possible. The might telephone still works:)
    #60