Pike's Peak Motosport in Colorado Springs

Discussion in 'The Rockies – It's all downhill from here...' started by kevlar930, Mar 3, 2012.

  1. kevlar930

    kevlar930 Been here awhile

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    Philly
    I made the mistake of purchasing a 2012 triple black GSA from Pike's Peak Motosport. The actual purchase was quite stressful and not an experience i would like to repeat. To make matters worse, I went to start the GSA last weekend and it would not start. I completely depleted the battery trying to to get it to start (mind you, this bike has only 87 miles on it). I called Pike's Peak on Thursday and asked for the service department. After i explained my problem to the gentleman that answered my call (no name given), he placed me on hold. After waiting on hold for 30 mins, I gave up and hung up. On Friday, same ordeal, but I hung up after 15 mins.

    Is this normal for this dealership? Right now, I have a $22k bike that wont start and the dealer who sold it to me refuses to talk to me. I'm frustrated and am thinking of taking it to a dealer in Albuquerque (I live in Durango), but after the Colorado Springs experience, I'm weary of BMW dealers. Before anyone starts to throw out potential fixes, I'm not interested in fixing this bike myself. I paid a shitload of money for it and i expect it to run for more than 100 miles.

    Any thoughts on how to get the dealer to fix this? Any way I can get the dealer to pay for a tow from Durango to Colorado Springs or Albuquerque? Thanks for any advice.
    #1
  2. Tucos

    Tucos Been here awhile

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    Sorry to hear. I was just there today, and spent quite a bit of time talking to the new GM (it was his 4th day). He just moved over to the Beemer side from the HD. I believe his name is Rob, call and ask for him, he seemed like a nice guy.
    Good luck
    #2
  3. KawaYamaSaki Ho

    KawaYamaSaki Ho Reality burns!

    Joined:
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    Those embicles don't know their ass from a mud puddle.
    I think too much loud pipe has caused depletion of brain cells.
    I have been in there several times in adv gear only to be shuffled
    into the side room to check out the adv gals and not have my
    questions answered correctly & I have been in there looking like
    a pirate, only to be their best friend. Go figure & GOOD LUCK.
    #3
  4. Coloradical

    Coloradical Long timer

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    Fort Collins, CO
    Do you have BMW roadside assistance? I did when I bought a new BMW a few years back. I don't remember what the distance for a tow was, but they might take it to the nearest dealer.
    #4
  5. enduro-ince

    enduro-ince dirtslave

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    If the dealer thing doesn't work out theres a guy in Mancos who is supposed to be a very good beemer mechanic.
    www.basinmotorcycleworks.com/

    I've heard nothing but good about this guy.
    #5
  6. BuilderScott

    BuilderScott Been here awhile

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    +1. Call roadside.
    #6
  7. eddyturn

    eddyturn Wannabe

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    Yes... roadside assistance - you paid for it in your purchase.
    #7
  8. MurphCO

    MurphCO Been here awhile

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    You bought a BMW from a Harley dealership


    The bike should run as its new, but from my few visits to that store, they don't have anyone on staff that knows anything about the 3 or 4 BMWs they have on the floor
    #8
  9. Snowbound

    Snowbound Been here awhile

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    That dealership is a problem for a lot of people .A lot of the local club members go to BMW of Denver . The BMW service managers name at PPMS is Larry . Good Luck.
    #9
  10. Hair

    Hair Free to a good home.

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    Typically BMW dealers as a lot are very responsive to BMW riders. Way better than most other brands. Since you have a new bike I would recommend that you use the dealer network for service. That way you will not void your warrantee. And if there is a major defect you will have better luck dealing with BMW America to resolve your issues. I like BMW of Santa Fe and Albuquerque. They are part of the same group. And BMW of Denver is great too.
    Like you said you have a lot of money invested in your bike. Protect that investment and use the dealer network. After the warrantee goes off there are plenty of great independent shops around.
    #10
  11. kevlar930

    kevlar930 Been here awhile

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    Here is an update. As said before, I made the mistake of purchasing a BMW from a predominately Harley dealership. After getting the shaft through calls last week, I sent my dad there (he lives in COS). He knows Larry from previous work he has done on his BMW and he had a chat with Larry (for some reason, people tend to listen to an irritated 63 yr old, not the 32 yr old "punk kid"). Larry was extremely apologetic and made it sound like I was transferred to the Harley service manager, who does not care about BMW. Larry grabbed the master BMW mechanic, Mark, who immediately said the injectors were plugged when my dad described the situation. Apparently, there were a bad batch of injectors, and, while not common, tend to fail quite quickly (havent searched to see if this is true yet). Larry then gave us the BMW roadside assistance number and said to explain the situation and BMW will likely tow the bike to COS rather than Santa Fe or Albuquerque (both closer) since the failure happened so quickly after purchase. Even if BMW is not willing to ship, dad will come down and pick the bike up and take it back up there (I'm heading out of the country on Friday and wont be back for 12 days). I will keep you updated.

    enduro-ince:

    If this bike was not under warranty, I would absolutely take it over to Harry. I have used him a number of times in the past and his work is spot on. Not only is his work top notch, but his pricing is extremely reasonable. He is one of the very few mechanics I feel comfortable giving a bike too and saying, do everything that needs to be done and not have to worry about being gouged. He will be my go to person for tires and other expendables until the warranty is up and then he will do all the work I am not comfortable with on my bike. For anyone else reading this thread, visit Harry anytime you can! :clap
    #11
  12. modette

    modette TrailTaker.com

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    They would have to prove it...

    Magnuson–Moss Warranty Act
    #12
  13. 1Gopokes1

    1Gopokes1 Been here awhile

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    that place is bad news for anybody but Harley. The sold Guzzi's for a "little while" and Guzzi came and pulled all their bikes.

    Go elsewhere
    #13
  14. Merfman

    Merfman Trustin' my cape...

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    Colorado Springs
    My story with PPM. When the 2010 GS1200's came out I really really wanted to take a test ride on one. I went to the shop one day in the truck, just to check out the bikes. After serious consideration, I returned the following week with all my gear and asked for a test ride. Upon request, I provided my insurance information, driver's license, etc and stood around for about 30 minutes in the blazing sun, in my gear thinking it would be "just a sec" before the ride ensued. After a half hour, the salesman came out and announced that I wouldn't be taking a ride as my wife's name was on the insurance card. Really? Ok, forget it then. I never returned. Fast forward to last November. Being very disillusioned with the Beemer and their sales team, I continued looking at the other bike on my short list, a Yamaha Super Tenere'. Apex had let me know they had a bike coming and and they'd call me when I could take a test ride. They called, I showed up and as I was walking in the door, the salesman met me, with the bike, and was pushing it out the door. He put it on the stand, handed me the keys and said "Have fun!" No insurance card required. No DL examination. Nada but kind wishes. I took the test ride, came back and told them to call me when the Black one that was scheduled for March delivery arrived and that simply, I'll take it!

    In my case, that's how you sell a bike. :norton

    PPM can look forward to me never darkening their door again. I'm absolutely positive that they couldn't care less.
    #14
  15. Infracaninophile

    Infracaninophile Finding My Way..

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    IMHO They suck.

    Went over to look at the R12's a year or so ago as I had a hankering for a new R1200GS Adventure. Having never ridden one I thought I could easily get a test ride. All I got was a bunch of mumbo jumbo. Since I rode over there on a bike, had all my riding gear with me, and a bike in the parking lot it should have proven I was serious. After 30 minutes of "blah blah" I just literally stood up from the salesman's desk and walked out. The whole BMW part of that dealership is so f**ked up no one would buy a bike there. It might have changed in the last year but I doubt it.

    If I ever buy a new BMW (probably not) I'd go to BMW of Denver. Foothills will never get a $$ out of me either due to past screw overs of me.

    Tom
    #15
  16. Yellow Pig

    Yellow Pig Allergic to asphalt!

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    Apex is great down to earth dealership.
    #16
  17. kevlar930

    kevlar930 Been here awhile

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    Great news! Pike's Peak doesn't have a fucking clue what is wrong with the bike! Isn't that fucking wonderful?! My dad talked to Larry today. Larry: "Parts have been ordered" My dad, "what parts?" Larry, "Not sure, but I will let you know." Larry did not let us know. I'm fucking livid. I paid $22k for a bike that ran less than 100 miles & the dealer doesn't have a fucking clue. A blood thirsty lawyer is next in line. Actually, does anyone have the number/email address of someone in the know at BMWNA to mitigate this situation before I let a lawyer go apeshit?
    #17
  18. Raul Duke

    Raul Duke DROC

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    Yep. Total shit-pile of a shop. IMHO
    #18
  19. enigmatic_redhabu

    enigmatic_redhabu I really wanna be....

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    Now Parker, Colorado
    Sorry, you have to go through with your GS. Why don't you give a friend of mine, Bob a call BMW of Denver? They are very good.




    Bob Creger
    General Manager

    bcreger@bmwofdenver.com

    BMW of Denver
    2910 South Havana Street Aurora CO 80014
    Phone: 303.755.6400 Fax: 303.283.3690
    Toll Free Phone: 303-755-6400
    #19
  20. Snowbound

    Snowbound Been here awhile

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    Crystola ,Colorado
    There is a person in the BMWMOA that handles issues between vendors and members .
    Pikes Peak has a new GM . He was at the PPBMWRR meeting last week .
    #20