Problems with Navigator VI

Discussion in 'Mapping & Navigation' started by leafman60, Dec 19, 2017.

  1. leafman60

    leafman60 Long timer

    Joined:
    Aug 14, 2005
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    3,302
    My new Nav VI has crapped out and is being replaced under warranty.

    It worked fine for a couple of months but recently started losing its screen.

    On boot up, all was fine. But, after a short while, the map would start shaking and the vehicle icon would then creep off the screen never to be recovered. The same would happen if I tried to scroll the map. The map would start shaking and I could not recover my vehicle icon to the center screen position. After a while, other non-related screens would pop up.

    I updated my software and maps and Garmin tried to diagnose over the phone. We couldn't even get the screen calibration feature to work.

    Just a heads up to anyone else having similar issues.

    .
    #1
  2. AdamChandler

    AdamChandler n00b

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    Who did the warranty? Did BMW own it or Garmin?
    #2
  3. swiss-happy

    swiss-happy Happy Joe

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    I paid BMW...it has BMW logo on it....BMW must honor the warranty.

    Garmin is only the OEM manufacturer in this scenario.


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    #3
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  4. AdamChandler

    AdamChandler n00b

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    I'm asking OP @leafman60 who had the warranty work done. have you had your Nav replaced under warranty? If so, who replaced it?

    https://support.garmin.com/faqSearch/en-GB/faq/content/C7buFpWZkf6XO7iOl3x2IA

    Looks like BMW handles it until warranty is up then Garmin can charge you for a warranty replacement (usually less than retail).

    This is pretty clear in Europe but not always the case in USA. OEM doesn't always equal who does the replacement. There's a lot of "passing the buck" until someone finally owns up to helping you.
    #4
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  5. leafman60

    leafman60 Long timer

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    I went straight to Garmin.

    .
    #5
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  6. RoundTrip

    RoundTrip Unintentional deerslayer

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    Fastest, easiest way.
    #6
  7. marco polo

    marco polo Long timer

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    I was on the road with a friend, in 2016, and his Nav V started acting up. He spoke directly to OEM support at Garmin. They replaced his Nav V with a new unit (pretty sure it was not a refurb, as it was a sealed box with all the extra bumph). BMW was not involved at all.
    #7
  8. swiss-happy

    swiss-happy Happy Joe

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    Sometimes when I read these experiences, I feel that we live in very different consumer markets.
    Everywhere people complain about how expensive BMW vehicles and parts are.
    It is also expensive in Switzerland.

    However, one major difference is, when we have a problem or a repair needed, the BMW or Honda shops here in Switzerland will do their honest best to get things right. They do not try to wriggle their way out or shirk their responsibility. (I cannot speak for other countries around me)

    We support our local shops purely because of this reason. Customer support. It's expensive yes. But we get support.

    Sadly there is sufficient examples in forums to show me that many countries and many shopkeepers do not practice what is honorable and what is fair. They take your money and then leave you to your own devices.

    And in many cases, the consumers there "deserve" their customer reps.

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    #8
  9. MoodyGS

    MoodyGS Going round the bend

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    Switzerland is an island. The ROW is a different place my friend. It’s also why the cost of living is top in Switzerland, nothing is free.
    #9
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  10. scfrank

    scfrank Old farts riding club.

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    My current dealer does their best to reach satisfaction.
    #10
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  11. leafman60

    leafman60 Long timer

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    With all due respect, I imagine a BMW would have handled this too. I think that the dealer would have called Garmin and maybe just replaced the unit from the dealer stock instead of waiting on Garmin. The dealer may have even been quicker.

    When you buy these units, you are asked to register them for support, service and upgrades. When I encountered a problem, the logical place to turn was Garmin- where I had registered the unit. They were very good.

    .
    #11
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  12. swiss-happy

    swiss-happy Happy Joe

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    If I bought this gps from BMW, I expect them to handle my complaints.
    If I bought this gps from Garmin or some other shops or online, then I expect Garmin to deal with the warranty claims.

    I do not think it is right to go past BMW in the first scenario. Many people may think this helps them to get a quick result. But bypassing the chain of command (or value chain), causes long term problems with the BMW and Garmin parties. They may end up fingerpointing at each other, leaving the consumer confused and flustered. This is called unwanted conditioning of market practices. To be avoided at all costs. Usually done by impatient and dumb customers. (sorry, yours truly included).
    :imaposer
    #12
  13. marco polo

    marco polo Long timer

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    How you handle support for a BMW-branded GPS may be quite different in Switzerland. Here in North America, most find going directly to Garmin the much-preferred route (and is what I've been told by more than one BMW dealership).
    #13
  14. Parcero

    Parcero Mundial

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    Location:
    Chicago physically, Colombia en mi mente.
    I've never had an issue in the USA with any type of warranty work on any vehicle or other product, and especially not especially from BMW. The local dealers quickly diagnosed any issues and the only delays (which were not long) were related to parts availability. Warranty work on BMW motos purchased in Colombia, however, was 180 degrees opposite. Not sure why, since the dealer gets paid from BMW anyway, but it's always a fight.
    #14
  15. Hercus

    Hercus Adventurer

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    Boston, MA
    After the 4.90 software "upgrade" quite a few of us have had issues with the hardware like "flickering screens" and "freeze" ups. Garmin have a Case Ticket open on the issue.
    #15
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  16. Hercus

    Hercus Adventurer

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    As an update to my post above about screen "flickering" and "Freeze" up issues, Garmin have initiated a replacement for my hardware saying this is a "known issue".

    If you have this problem I would strongly urge you to contact Garmin for a replacement unit before your warranty runs out.

    For me, I had no issues whatsoever for about 5 months before the 4.90 update, then the issues started. So, while a new unit should help with the "flickering" screen and "freeze" problems, I doubt it will cure the software flaws previously mentioned around skipping shaping points and waypoints or the now non-functioning "automatically skip waypoints" function. Will keep this forum updated.

    (p.s. Regarding "Swiss-Happy"'s comments above, I agree, but are doing it by keeping my dealer informed of what Garmin are doing.)
    #16
  17. bb82bird

    bb82bird Been here awhile

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    My Nav VI is on its way back to Garmin. It only powers up when you turn the bike on 50% of the time. The times that it doesn’t turn on I have to take it off the mount and hold the power button down for 30 sec to get it to turn on at all.
    I never spoke to the Bmw dealer I contacted Garman directly
    #17
  18. vinnyl26

    vinnyl26 Adventurer

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    Dec 2, 2008
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    San Jose, CA
    I had mine replaced by Garmin. Easier than going through the dealer
    #18
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  19. Fosters

    Fosters Been here awhile

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    florida
    My replacement has now developed ghost touches...far from fucking happy, but glad it shows up before the 90 warranty expires
    #19
  20. bb82bird

    bb82bird Been here awhile

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    Location:
    Upstate N.Y.
    When I talked to Garmin they said the unit has a 5 year 70,000 mile warranty


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    #20