Props for a great dealer!

Discussion in 'GS Boxers' started by Sunfire, Feb 22, 2013.

  1. Sunfire

    Sunfire I'm no n00b... :)

    Joined:
    Nov 10, 2009
    Oddometer:
    162
    Location:
    Near Fort Lauderdale, FL
    Just want to give props to a great dealership :clap and BMW customer service :thumb, after my rear shock on my GSA started leaking.

    One month after my warranty expired, and while taking my bike off the center stand, my rear shock lost all fluid. Bummer, I thought, that was going to cost me some money! Well, I got in touch with Santa Fe BMW's parts and service manager (Doug), and he was really great! He took care of all the paperwork, and got me a new shock/strut replaced under warranty. Thanks BMW, and many thanks to Doug, who did all the legwork to get BMW to pay for it.

    They get my thumbs up! I support them by purchasing stuff and servicing my bike there.

    Paul
    #1
  2. BTL

    BTL No more snow!!

    Joined:
    Jul 11, 2011
    Oddometer:
    454
    Location:
    St Albert. Alberta Canada. IBA Member 50093
    we need to applaud the good stories and not just the negative ones..glad it all work out.
    #2
  3. Ayrshire Bull

    Ayrshire Bull why the hell not?

    Joined:
    Nov 2, 2002
    Oddometer:
    2,633
    Location:
    The Left Coast, B.C., CA-NA-DA
    glad to hear the good news - and kudos to Santa Fe BMW for going the extra mile
    #3
  4. EJ_92606

    EJ_92606 Rider

    Joined:
    Aug 29, 2007
    Oddometer:
    1,792
    Good to have a dealer that will go to bat for you.
    #4
  5. KankakeeBenjamin

    KankakeeBenjamin Been here awhile

    Joined:
    Dec 8, 2010
    Oddometer:
    365
    Location:
    kankakee, Il
    That's awesome. My shock was replaced a couple weeks out of warranty and I had to pay for it. BMW wouldn't step up to the plate. Although I didn't expect them too. That's an expensive part.
    #5
  6. going south

    going south hero & Zero...

    Joined:
    Oct 26, 2008
    Oddometer:
    1,212
    Location:
    Alaska, Mazatlan. sometimes seattle!
    That's great, glad to here it...

    I agree with this, with out going into detail about my tail of broken "stuff"...
    I want to say thank you to ride west BMW of Seattle, & Bill N.... thanks guy's...
    #6
  7. BMW JEEP

    BMW JEEP Been here awhile

    Joined:
    May 14, 2012
    Oddometer:
    178
    Location:
    Folsom, CA
    The OP's situation where his dealer didn't just say "sorry, you're out of warranty" is true test of their customer service.

    A&S Powersports in Sacramento is the same way. I feel fortunate to have them so available. And, their Parts dept. can get anything you find anywhere, and they price-match everything. Maybe that's why they win BMW Customer services awards.

    Good to hear others having the same experience.
    #7