I sent them a follow up e-mail expressing my concerns and dissatisfaction with their reply and this is the response I got..........get ready to put your tin foil caps on. Another issue that can come up with instruments used for motor sports is interference from electrical "white noise"; many components on dirt bikes produce this noise (such as the stater, starter, alternator, headlight, etc.). If not properly isolated and insulated, this noise can travel through the handlebars, forks, and frame of the bike, and may be picked up by the three wires attached to the instrument. It can be nearly impossible to find a white noise "leak", so we rather recommend that aluminum foil be tightly wrapped around the wires anywhere they contact a metal bike component, with 2" of overlap on each side. Normally the Dual Sport holds up pretty well against white noise, but a large amount of it, or just unfortunate timing of voltage bursts can get the better of the CPU. I would recommend this approach for your instrument since you were having issues separate from the problem that we knew of. I ran the instrument through all pre-sale tests, and did not find any other issues at all. Again, sorry for your inconvenience, and we hope that the Dual Sport works reliably with these suggestions. Thank You Ben Horarik ICO Racing Repair Department Correct me if I'm wrong, but aren't all the cables already internally shielded with foil?