Roadside Assistance

Discussion in 'Americas' started by BMW Kurt, Dec 11, 2011.

  1. BMW Kurt

    BMW Kurt Bannned

    Joined:
    Jul 23, 2006
    Oddometer:
    11,352
    Location:
    Texas Ex-Pat
    I've been signing up every year with AMA mainly because of the roadside assistance program, but I have never had to use it. Someone told me the other day it's really crappy service if you need it. He recommended his that he has through his insurance company (can't remember the name of the company now). The company (whatever it was) does not do business in North Carolina. We get that a lot because they just don't want to do business in NC.

    Are you using a roadside service you like and that has performed for you in the past? If so, I would be most interested in what it is as my bikes are getting older by the day!

    Pardon if 205.
    #1
  2. shu

    shu ...

    Joined:
    Feb 23, 2010
    Oddometer:
    1,080
    Location:
    Colorado
    I've had these guys for 8 or 10 years. I had occasion to use them about a year ago when my bike wouldn't start on a four wheel drive road in the Colorado backcountry. Fortunately, I had cell service. I got through to them and they did their thing and got me out of there. They have a limit to how much they pay, and a back country four wheel drive tow is very expensive so they didn't cover the whole thing. Anyway, I was happy with their service.

    http://www.mtstowing.com/


    ..............shu
    #2
  3. der_saeufer

    der_saeufer ?איפה בירה

    Joined:
    Apr 30, 2011
    Oddometer:
    699
    Location:
    Madison, WI and/or Charleston, SC
    In some parts of the country, AAA Plus covers motorcyles with the same coverage as for cars--here in NorCal it's a new benefit as of last year or so. Check with your local club.

    I've never had to have them tow a bike (knock on wood) but they've saved my ass a few times when the POS car I was driving broke 60 miles from home. No BS, either--call AAA, truck shows up, takes you where you're going, you sign the slip saying you received the service and the bill goes straight to AAA.
    #3
  4. Gizmo

    Gizmo Hermes

    Joined:
    Apr 10, 2003
    Oddometer:
    1,668
    Location:
    Phoenix, AZ
    I have Allstate, because they will tow/carry your vehicle to the closest dealer. This is more comforting to me than being taken to the nearest "service facility", which could mean anything. I have luckily not had to use it, but the two friends that recommended it to me, had and had very good service.
    #4
  5. sieg

    sieg Long timer

    Joined:
    Jul 9, 2008
    Oddometer:
    2,952
    Location:
    Southern Illinois USA
    AAA is great used it all over the country for my bike and my truck, they will even send out two trucks if you are pulling a trailer. They will bring you gas, or put on your spare if you don't want to do it yourself, as in my wifes case.
    #5
  6. Spirit_Rider

    Spirit_Rider Been here awhile

    Joined:
    Oct 31, 2007
    Oddometer:
    259
    Location:
    Boring state of Illinois

    I used to have Allstate, I dropped them when they could not find a tow for my MC in Green Bay Wi.

    Good luck with them!
    #6
  7. der_saeufer

    der_saeufer ?איפה בירה

    Joined:
    Apr 30, 2011
    Oddometer:
    699
    Location:
    Madison, WI and/or Charleston, SC
    I broke a heavily-loaded Volvo in Dunkirk, NY at 10pm on a weekend during a Boston-Seattle move. The driver (a local yokel, nonetheless!) knew exactly where the Volvo shops in Buffalo and Erie were, took us to Erie, dropped the car at the shop and then dropped us at a hotel. Hard to argue with that kind of coverage. In some places, you can transfer titles there too. Takes 5 minutes vs. 30 at the DMV.
    #7
  8. Flashmo

    Flashmo Whatever...

    Joined:
    Dec 21, 2008
    Oddometer:
    2,631
    Location:
    Vagabond Hippie
    I have always had the AAA-Plus due to the motorhome, so it covers the motorcycle. Never had to use it for the bike, I've always been able to self-rescue any problems so far.
    #8
  9. Gizmo

    Gizmo Hermes

    Joined:
    Apr 10, 2003
    Oddometer:
    1,668
    Location:
    Phoenix, AZ
    Geez that sucks. One would think a tow would be available in Green Bay, though not the largest city/town in the US, it is by far from the smallest. Hopefully if I need it, I will have better luck.
    #9
  10. rockinrog

    rockinrog Long timer

    Joined:
    Mar 5, 2008
    Oddometer:
    2,962
    Location:
    Central PA
    Keep in mind that just because you are happy with your service for you cars/trucks that a motorcycle is an entirely different thing. I have emergency road service through State Farm which is great, but it doesn't cover my motorcycle and the same with AAA here in Pennsylvania they will not cover motorcycles.
    #10
  11. Lone Rider

    Lone Rider Registered User

    Joined:
    Jan 29, 2002
    Oddometer:
    25,130
    Location:
    out and about
    You can also look into the RV ins programs. Sams in one, and there's also KOA.

    Look at all of them, doing a list or spreadsheet, and read reviews. It's all there for your searching.
    #11
  12. skysailor

    skysailor Rat Rider

    Joined:
    Oct 3, 2007
    Oddometer:
    3,717
    Location:
    Kenora, Canada
    I was a HOG member a couple of years back. Sat for six hours in the parking lot at Lambeau Field waiting for a tow. Lady I talked to didn't know where Green Bay WI was? Don't they make hogs in Wi?
    Never again.
    Lyle
    #12
  13. quint7

    quint7 "I drove a boat thru the desert"

    Joined:
    Jun 20, 2007
    Oddometer:
    483
    Location:
    Hermosa Beach CA
    I must be the only AAA hater in the world!
    I was dropped... yes, DROPPED by them after 20+ years as a member for "overuse of services" because in the past 2 years I:
    -had a Jeep towed (blew a brake line and sent me through a stop sign and almost down into a corn field) and it cost $65 extra to get home since I was over the 100 mile limit.
    -had my Victory towed (last ride of the season) to my house. Thought it was a bad battery. Replaced it that spring. 10-12 miles.
    -had my Victory towed (first ride of the season) to the dealer. Turns out it was the voltage regulator damn it all. 12-15 miles.
    -had my Victory towed when the rear tire blew out on a cross country ride. Nearest dealer with the correct tire was a HD dealer 45 miles away. Victory is gone but those are the only 2 issues I ever had in 18000 miles with that bike, loved it for what it was).

    I flipped out when I read that they were canceling my "Plus RV" coverage but would "allow" me to continue regular coverage. As my favorite robot says; "bite my shiny metal ass!"
    I have looked at AMA and Allstate and even something the local Gold Wing club offers to all riders. All look like good deals til you check them out online and read of the scams and other issues. It is snow season here so no worries just now, but AAA was the best I saw and it really blows that they would do that. I was pissed when they used to have the 'we only cover the car you own, not one you're riding in' rule and since they got rid of that I have helped out friends 3-4 times with tows (not in 4-5 years). A guy I work with even went out and got a 3/4 ton Chevy and a motorized roll off lift and started his own company called "Motorcycle Rescue" (we are firemen). He refused to take AAA calls due to only making something like $75 a trip. He made some good cash doing transports vs rescues/tows but gave up a year ago. He wanted something like $125 a tow locally (30-40 mile radius).

    So after all of that I'll be watching this thread to see if something better comes along. Knowing how to work on my own bikes and obviously keeping them in good running form, along with always having a couple hundred bucks on me anytime I'm going a couple hours away helps keep the boogeyman at bay in my mind.
    #13
  14. widebmw

    widebmw Been here awhile

    Joined:
    May 7, 2005
    Oddometer:
    680
    Location:
    Reno, NV
    :rofl:rofl:rofl:rofl

    :poser
    #14
  15. quint7

    quint7 "I drove a boat thru the desert"

    Joined:
    Jun 20, 2007
    Oddometer:
    483
    Location:
    Hermosa Beach CA
    Unfortunately I had only had the Victory for a month before the first incident. I bought it used after having to sell my ZRX because I needed a spinal fusion due to injuries I suffered when I was a Marine and the ZRX wasn't gonna cut it. Since it snows here 6 months out of the year it sat for nearly that long and a new battery was in order anyway as the bike was used and batteries are cheap, plus I was pretty much housebound with titanium screws in my spine. new bike, no real working knowledge of them other than I was comfortible sitting on it pre-op.
    As for the tire, I hit something in the shoulder when I was run off the road in Illinois by a guy which shredded my rear tire. I was returning to NY after 3 cross conutry rides on it to Texas (Hill Country and later to Big Bend) and up/down the west coast. I had installed the tires myself, along witha complete front end swap (to add dual front brakes) and other crap like removing 'bling'.
    I currently own 6 bikes, all Jap, all from the late 80's/early 90's and all worked on or modified by me, myself and I.

    Any other questions? Or would you prefer to ASS-U-ME? BMW guys........... jeez.........
    :evil
    #15
  16. jackpiner57

    jackpiner57 Moto-Racks.com

    Joined:
    Aug 6, 2005
    Oddometer:
    1,693
    Location:
    Northeastern Vermont
    AMA for me. I think every motorcyclist should belong to the organization that lobbies for us and fights to protect our freedoms. Roadside assistance is FREE with auto renewal of membership and covers all vehicles in the family including kids at college. My daughter had a flat while away at college and got a tow to a tire center. That alone was worth the price of AMA membership. She also used the Lock-Out Assistance one time at college.

    Also, I've saved way more than the membership cost on discounts for parts at BikeBandit every year for the past five years.

    From their website:


    AMA Roadside Assistance Program Share


    <hr> This benefit is FREE when you sign up for auto-renewal! Coverage for all your vehicles in your household, including motorcycles, cars, trucks, RVs and even trailers!
    Vehicles

    Automobiles, motorcycles, motorhomes and trailers are covered.


    Towing Services

    Towing services are covered up to 35 miles to the nearest qualified service facility (or to any other location requested by the member of equal distance at no expense to the member). If over 35 miles, the member is only responsible for the overages incurred after the 35-miles coverage
    Service Limitations

    Only one service call for the same service type within seven days

    • Example: One tow per seven days, one lockout per seven days, one jumpstart per seven days, etc.
    • Member can have more than one service call within a seven-day period, but it cannot be the same service.


    AMA 24-Hour Roadside Assistance Services

    All roadside services are covered at no expense to the member.
    Battery Service/Vehicle Won&#8217;t Start

    • Jump start service.
    • If motorcycle with battery failure, we will tow motorcycle (up to towing coverage listed earlier).
    Flat-tire Assistance

    • Flat tire change (to spare).
    • If no spare (for motorcycle), we can tow the vehicle (up to towing coverage listed earlier).
    Fuel, Oil, Fluid and Water Delivery Service

    • Fuel &#8211; unleaded or diesel fuel.
    • Fluids &#8211; water, oil, or other fluid.
    • Member pays provider for fuel/fluid itself.
    • Member will not pay for service call charge for provider to deliver to the breakdown location.
    Lock-out Assistance

    • If keys locked inside vehicle &#8211; we will send out provider to unlock vehicle.
    • If a locksmith is necessary to assist with key in trunk and if the locksmith can access trunk release from inside vehicle, it will be covered.
    • If no acc ess to a trunk release or a key needs to be made &#8211; provider pays for the cost of the service charge for locksmith to go out to the location but member is responsible for cost of key and labor associated with making key.
    • If lockout service is unsuccessful, provider will tow the vehicle (up to towing coverage listed earlier).
    Mobile Mechanic Assistance (for RV vehicles)

    • Program covers service call for Mobile Mechanic to go out to the location.
    • Does not cover cost of parts, labor/repair, lubricants, installation or materials necessary to complete repair work on site.
    #16
  17. pfloydgad

    pfloydgad Been here awhile

    Joined:
    Nov 27, 2008
    Oddometer:
    287
    Location:
    Springfield, Ohio
    I have had Progressive for over 15 yrs now, and I have the clause of "Emergency Services" for my Connie.
    I am lucky in the fact that I have never had a claim, ever, and I know I pay next to nothing for it.
    I have full replacement coverage for $98 a Yr..
    Man I love being over 50 and grandfathered in on rates. :D
    Ride safe all,
    Greg
    #17
  18. MoodyBlues

    MoodyBlues Hey! Watch this.

    Joined:
    Jan 31, 2010
    Oddometer:
    476
    Location:
    Belton, Texas
    I have the Progressive with Roadside Svc. My buddy also has it. We were on a week long camping trip headed up into Arkansas when his FJR would not start after refueling. Long story short, Progressive towed his bike about 60 miles to the closest authorized shop and put him up for a night in the Holiday Inn Express while the shop had a battery Fed-Ex'ed. Battery was on my buddy, but Progressive flipped the bill for Fed-Ex, as it was cheaper than them paying for a room another night. Awesome svc. When we got to our camp site the next night, the rep from Progressive had called and did a follow up to make sure he was good. Unusally good service in today's time. :clap:clap:clap
    #18
  19. V-Tour

    V-Tour Adventurer

    Joined:
    May 23, 2008
    Oddometer:
    44
    Location:
    Bremerton WA Where the boats are
    I had a break down with my BMW RT last fall at Grand Coulee WA. My AARP auto coverage :evil sent a flat bed wrecker from Spokane to pick me up. We arrived in Spokane after the dealer closed and they unloaded me at the motel of my choice and arrived at 8:00 AM to reload the bike and deliver me to the dealer. Total trip for the wrecker about 180 miles, 90 miles carrying the bike.
    NO Charge. . . I was towed one other time by AARP when I dropped my scooter (Burgman 650) in a bad snow storm going over Shasta Pass in California. I paid $350.00 to the wrecker and AARP reimbursed me for all but $50 and told me if I had called them and let them pick the wrecker it would have all been covered. :D

    I have towing on my BMW Owners membership, my AllState Insurance but they are all very limited. The AARP Rocks!
    V-Tour
    #19
  20. blackfriar

    blackfriar Been here awhile

    Joined:
    Dec 10, 2010
    Oddometer:
    228
    Location:
    Wisconsin
    I have AAA but when I needed it for my bike down in Kentucky last summer I found out that only my car and truck were covered. I thought I would be out the cost of the tow, but when I got home I checked with my insurance company and they covered it. I have Foremost Insurance. I'm a HOG member, but their coverage is only for Harleys of course. That's the first time I ever was stranded on the side of the road with any kind of vehicle and it has made me pay more attention to this kind of information.
    #20