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Discussion in 'Vendors' started by kltk1, Sep 11, 2013.
You really should edit the original post to indicate the plan has changed.
You're right, I should. And I will.
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Absolutely positive. I rode in to Ojai (twice, before he stopped answering my emails and phone calls) to get it "custom fitted." Met Rocky and Adrian. Pulled behind back. Parked next to the RV, under the awning. Put my bike in the front wheel locks. Satisfied now that it was Rocky who I went to see, and who provided the poor customer service?
LOL not sure "satisfied" is a good description, but I do believe you. I'll pose the question to Rocky. Not having been there, I don't know what may have taken place to result in the communications stopping between the two of you.
Always 2 sides of a story, sent a PM see where this goes.
BMS is proud of it's customer service, very eager to please... Happy to revisit this off forum, PM or direct call.
I reached out to Kim at RDL personally today by email. I'll report back with the response I receive. Thought they should know what is going on over here. We shall see if it indeed peaks their interest.
He also stopped answering my calls or returning my emails. It is amazing how similar our stories are.
Back on topic this weekend I sat on a Goldwing with a Russell seat. It felt amazing. Much better than the stock seat. When I got into my Jeep the seat on the Wing felt just as supportive as the Jeeps seat. I will likely be buying two Russell seats next year discount or not.
Kim responded rather quickly and confirmed again that they will not be doing a group buy. She said their business is such that they don't have time to do it.
So take that for what it's worth...
Good luck ladies and gentlemen.
Rocky - You've had the chance to fix the situation; afterall, it was me who tried to email you several times, and call you several times, all with no response. You didn't want to make it right then, so why now? I've moved on from it, but never miss an opportunity to share my experience with your company.
If anyone would like a copy of the email chain between Rocky and I, please touch base. You will see with your own eyes that the line about being very eager to please is absolute B(M)S. Otherwise, I consider this issue closed.
Add me to the list of unhappy Bill Mayer Saddle folks. After two attempts, he also quit answering my emails and my phone calls. Seems that is his standard practice based on other messages in this chain.
Never would I recommend Bill Mayer Saddles. In the case of this group buy, you get what you pay for. There's a reason why Russell does not need to do a group buy, but Bill Mayer Saddles does.
Where Rocky says they pride themselves on customer service and eager to please, I call bullshit. As soon as you are unhappy with your seat, they become hard to get in touch with. I was assured that if I was unhappy with my seat, I could send it back for a no cost adjustment. Not true. I was charged for the adjustment.
I get so angry with companies like Bill Mayer Saddles that won't stand behind their work. I think if they don't get it right the first time, you're screwed. I have heard that Rick Mayer makes quality seats, but is tough to get in touch with. I don't know. I went for a RDL after the Bill Mayer Saddles fiasco, and haven't looked back. Rocky put such a sour taste in my mouth about the Mayer family name, I didn't want to even try Rick. Shame on you if you fool me once, shame on me if you fool me twice.
Well I respectfully requested a off line PM, or call!!
That said, with no interest in cooperating even at this late date... I Call BS, invoice please.
Just now received a call, agreed to look all issues issues again.
Just quoting for posterity.
Welll, hoping RDL changes their tune. All three companies seem fairly good but I've wanted a RDl for years and put a lot of miles 1 and 2 up on my bikes.
Add me to the RDL group buy if it ever happens..
If you guys/ gals are on the fence about ordering a RDL, just buy it regardless if there's group buy or not. I lucked out and found an inmate that was my weight and height and purchased his like new set for my 1200GS for $550. Yesterday I rode a SS1000 on it with 4 gas stops between the start and finish. Total time riding was 17 hours with 16 of those hours actually sitting on the seat. My lower back was a little sore, but my but was not uncomfortable at all. This is truly an amazing seat and unlike my Sargent that I rode 900mi on, I did not feel a need to squirm or move around one bit.
Well since the group buy appears to have died for those wanting a RDL saddle I just noticed they are having their sale online this week until the end of the week 15% off, not the 20 % of the last few group buys but likely as good as we are going to see.
Talked to Kim to order mine and they are booking production as early as next week and intend to have all the build dates for this sale by the end of the month.
Red Alert GUys - Russell is offering a 15% discount on website purchases from 10/7/13-10/13/13
Might be why they chose not to do our group buy.
Build dates look pretty early, 10/18!