Just want to let everyone know of my experience with Barb and Alaska Leather. I received a buttpad for Christmas. Little mistake in the ordering by my mother in law, it was Black without a nose strap. and I wanted a charcoal one with the nose strap. I sent an email to Barb stating that I would like to exchange the pad for the correct one. I also asked her to let me know what the shipping and extra cost would be and I would pay for it. The response I got the same day was this..... I'll get it out today. They can cross in the mail. No extra charge. >> Thanks, Barb" WOW, how cool is that. Got the replacement today. Thank you Barb you are Awesome.