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Discussion in 'Pacific Northwet - Where it's green. And wet.' started by scout18, Sep 28, 2012.
Any one here know Eric Nolan of Solo box up there in Mt. Vernon Washington?
Believe this is the same guy that ran EP!C panniers (long thread in vendors section). From what I remember reading he has turned his business practices around with Solobox. Suggest you read the thread for yourself if you are thinking of buying.
He had some small business growing pains and some poor customer service at first. I think a case of growing to fast. He has made amens with those who were dissatisfied and is doing great now. I am in no way affiliated with him or his business and have never met or talked with him. Seems to be a stand up guy selling an ADV quality product at an unbeatable price. Soon as I get my new bike I will be purchasing a set.. My vote is give him a try..
Just wanted to chime in here- He had not made any amends with me yet. I posted my situation on that thread regarding the service, quality of welds on my boxes etc and he responded with a well intended post requesting that I PM him. I did that trying to work something out and he never responded to the original PM. To me, the post was just a show; everyone would read it and then think he was making amends, when he really just wrote the words without action - in my case anyway. Short of him doing something drastic to earn my trust back, I will never buy from this guy again, and will now use a much more trusted vendor; even if it costs more. I almost didnt get my boxes from him in time for my big trip. They were 3 months late in arriving the first time. In my opinion, if you are going to mess up - making amends is a good way to earn business again. But messing up, then stating publicly that you will make amends and not acting is even worse.
So not only did he lose a customer with friends who are have bikes and want panniers- he has lost business from these people as a result, I will try to let people know who are considering them about my experiences and to consider more reliable vendors. I tried to give solobox/Ep!c pannier and second and third chance! you know what they say 'fool me once.....'
If I can save even just one person the turmoil/stress of having to deal with the turmoil/stress of dealing with these panniers then Ill chalk my loss up to a learning experience and benefit to others.
I took a chance on a local guy trying to fill a niche. I was immediately impressed with the build quality of the boxes when I saw them. The fit and finish looked great and they are just what I was looking for and at an attractive price. I went for the normal sized boxes for my 05 Triumph Tiger. They will be mounted to set of Givi pannier racks using Happy Trails mounts.
A nice daytrip from my home to Mt. Vernon with these on the back garnered some looks.
Now to start the swapping of the bags.
Nice license plate box!
Happy Trails: After almost 3 years of using them on the Blue Mule am still one very Happy customer. The mounts alone are almost as sturdy as my Givi crash bars.
Who the fhug are you?...
who who, whowho
Was thinking the same thing, which bike you putting that on Scott?
Have had this guys info saved for awhile now, would concider these panniers as an alternative to...really farkin expensive one's!
Don't know about me, but looks like a good KLR Farkle. Gotta love the creative uses of those little pelicans.
As far as the OP, glad you like them, I had read of some of the earlier "Growing Pains" problems he had. Myself, I'm pretty happy with the Happy Trails, which these seem to copy (Added to 2 bikes). Too bad he could make some Obvious change to his design to set them apart vs. making them look like clones of someone else s design.
I just ordered up some from Kirk in the vendor section. UPS hasn't dropped them off yet but they seem like they should be the shit and are similarly priced to the HT setup.
Thanks Scott, the factory tool kit lacks adequate tools to remove the wheel and most useful tools to take the tank off if needed...... After building up the toolkit I needed a place to store it and some jumper cables I made......BAM!! The parachute pack was born....
Now if you're message was meant as sarcasm then
Check your PM, had a question about your set up.
I never got any PM's, but here's what I got going.
It's a used Givi rack I bought off the tigertriple.com classifieds and then the boxes are standard sized bags from Solobox (he has a Facebook page) and mounted everything to the bike using Happy Trails mounts.
The small lock box on the fender is a Pelican 1200 case bolted to the factory license plate bracket and also bolted to the bottom of the fender though the cross brace of the Givi side rack brackets.
I can take pictures if needed, but is all the normal stuff.
I saw them via CL and really want a set. They're expensive as hell but look worth it. I've never owned any saddle bags or panniers but im gearing up to take a big road trip and I've read a lot about the pros and cons of soft bags and panniers. Kinda wanna go the route of being able to lock up my belongings and not have anything stolen. Especially on my first long distance trip
It has been a year, how have the Solobox boxes stood up over time?
i ordered some over the phone with Eric a couple weeks ago.
He was transparent that I just missed a batch, and i would be in a batch he was cutting/welding then... and that after welding, he needed to send them to powdercoat.
I waited 2wks, texted him for status a few days ago.
He said he was expecting them back from Powder within a week or so....
Thus far, quick easy responses and customer service...
I have the racks (SWMOTECH), and Mounts (Happy Trails) all ready to go...
Interesting side note: I had HT's on my R1150GS and wanted them for my 1190 Adventure. I called them to inquire b/c I didn't see the 1190 on their page. I won't use the term Rude, becuase it's not quite accurate, but I would say they were non-interested and dismissive about my inquiry, as though they didn't care about a new model, didn't have plans or interest, and would be just as happy as ever if I took my business elsewhere for my rack and case needs. I happily obliged, but regrettably had to come back for the mounts....
My father in law and I just rode over from the peninsula and picked a full set up including the top box. Well made and good fit for his klr. Eric took us over off road to Oso to check out the big slide area. Good guy, good boxes. He is still working on some different designs and I think a couple of things could be improved on it I find things to improve on with anything. I would post pictures if I could figure out how but the boxes are great!