Southwest Moto

Discussion in 'Vendors' started by openboatt, Dec 24, 2008.

  1. openboatt

    openboatt Don't harsh my mellow

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    <o:smarttagtype namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags" name="City"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:punctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> I just canceled an order for just shy of 400 bucks with Southwest Moto Tires. Here’s why. After I received confirmation of my order for 3 tires, I responded with the following message:

    This information is correct. Kindly do not sell my name and contact information, including my street or email address. Thank you. tjs<o:p></o:p>

    This is a standard request I make of anyone I do business with online and if you don’t want junk mail or spam, you should too. Get a load of the response I got back from someone named <st1:city w:st="on">blaine</st1:city> (sic) at <st1:place w:st="on">Southwest Moto</st1:place>: <o:p></o:p>

    WE have been in business since Jan 1 of 2000 and have never sold, or given away any customer information. We do not store your information for future orders nor do we email you for sales or other crap. We did not solicit your business this time nor will we in the future. YOu found us, not the other way around.If you are as good as we are then you do not have to seek out business, it will find you. If you want us again , we will still be here. You will only hear from us if we hear from you first.<o:p></o:p>
    Thanks for your order and have a merry Christmas which is a day of celebration of the Birth of Christ.<o:p></o:p>
    <o:p> </o:p>
    <st1:city w:st="on"><st1:place w:st="on">blaine</st1:place></st1:city><o:p></o:p>

    <o:p> </o:p>
    <o:p> </o:p>
    Happy Holidays, <st1:city w:st="on"><st1:place w:st="on">blaine</st1:place></st1:city>.
    #1
  2. Jim Bud

    Jim Bud Long timer

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    I have no problem with your or their response.....at least someone read it....can't say that for most places you order from....

    BTW, I will be placing another order with them on Friday.....

    Merry Christmas....
    #2
  3. izzy's

    izzy's Been here awhile

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    It looks like Southwest Moto is the perfect company for you to do business with. This fellow was telling you that they are exactly what you want. What in the world wadded your panties so tight?
    #3
  4. marty hill

    marty hill The Energizer Bunny

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    Sorry, but I don't see the problem. I've ordered at least 17 sets of tires from them. Oh, and I hope losing your order doesn't put them out of business.:rofl
    #4
  5. GB

    GB . Administrator

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    Vendor rants moved to Vendors.

    I've ordered from the countless times... and received satisfaction every time.
    #5
  6. Dolly Sod

    Dolly Sod Red Clay Halo

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    Got to agree with the above. You said "don't sell my info", he said "we don't, Merry Christmas."

    What's the issue? Not enough ass kissing?
    #6
  7. homeontherange

    homeontherange Ochlophobiac

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    ...perfect response. I'm sure they won't miss your business
    #7
  8. sdpc2

    sdpc2 Just another Rally Rat

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    seemed ok to me too... a bit agressive, but saying exactly what you wanted them to.
    #8
  9. Renazco

    Renazco Formerly AKA Boejangles

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    I could see Blaine saying that, he's too funny :lol3

    Don't take it personal man, he really is a cool guy to deal with.
    He won't sell your info and he's an honest person to deal with, he loves to ride and if you met him personally you would always buy from him.

    Most of the time he's a one man operation selling tires at almost cost, dunno how he does it but his tire delivery service and prices can't be beat by anyone..
    #9
  10. Genghis Swan

    Genghis Swan Been here awhile

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    I think it's mute point, as SW Moto just sold out to a big dealer so I'd be surprised if you will get any response in the future.
    #10
  11. spafxer

    spafxer Long timer

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    Was it "the celebration of the birth of Christ" that offended you?
    I agree, good riddance of you as a customer!
    #11
  12. openboatt

    openboatt Don't harsh my mellow

    Joined:
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    "Was it "the celebration of the birth of Christ" that offended you?"


    ...just the response I'd expect from Ventura Co. CA obt
    #12
  13. GSA GIRL

    GSA GIRL Been here awhile

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    Central California
    Copy That! SW Moto Rocks!
    #13
  14. MJS

    MJS Long timer

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    I must be missing something. You didn't want them to share your info. And they said they don't / won't. Seems that's what you wanted / asked for.

    PS: SW Moto has always done right by me.

    Merry Christmas (which is the celebration of the birth of Christ), Happy Hanuka (celebration of Light) or if like me you're not particularly religious, Happy New Year.
    #14
  15. Gezerbike

    Gezerbike Hey Rocky...........

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    Everybody knows this is nowhere......

    :thumb

    I gonna go out on a limb here and suspect you were still at your X-Mas Party, pooched, when you wrote them, and then posted that. Hint, say yes, and use it as an easy way out of this. :D
    #15
  16. Gummee!

    Gummee! That's MR. Toothless

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    Me too. Seeing Blaine say that that is. I was over there a few weeks ago. Great guy, but not one to suffer fools. He's fixin to retire, so get em quick!

    BTW, he's got a FANTASTIC Bronco project he's workin on in the back. :tb

    M
    #16
  17. CollinsB

    CollinsB Been here awhile

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    Orange Co., CA.
    I don't see any harm in Blaines response(?)

    Just me but, even had he said "Don't worry shithead, we won't sell your info" .... I would have been cool. I like thier stealthy service!
    #17
  18. Desertbilly

    Desertbilly Long timer

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    Yeah, I'm with the others. I think you're reading too much into this. He's just saying he's agreeing with you, and pointing out that they didn't do anything pushy to solicit you in the first place. I think this is exactly the kind of dealer you want to be dealing with.

    But, there are plenty of places to buy tires. Do whatever you want.
    #18
  19. 666

    666 Agnostic and Orange

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    Why wouldn't you buy again from him? He always had best deals around and fastest shipping.
    #19
  20. Steve G.

    Steve G. Long timer

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    Just as your request could have easily come across as 'terse', so could their response come across as terse. Tit for tat.
    Being a vendor in retail, I have to say, if I sent off a response like Blaine's to a customer who sent of a request like yours, I'd probably get my ass ripped from the boss. You know the old saying, the customer's always right. Well, they are!:puke1
    Steve
    #20