SPIDI gear for ADVrider (any doubt we are the best?)

Discussion in 'Vendors' started by Spidi - on track, Dec 10, 2010.

  1. Andylaser

    Andylaser Heavy Metal

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    Thank you for your detailed and prompt reply. :D
  2. Spidi - on track

    Spidi - on track Been here awhile

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    You can find un update Spidi North America dealer list here



    Thanks again for your interest


    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  3. bone13

    bone13 Been here awhile

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    Matteo,
    Thanks for your response! I didn't realize that the liner carried such a good warranty!
    The Jacket I believe is the "Step-in H2Out" Three Layer mesh/ weatherproof/ thermal
    the code on the label is D03.
    As the dealer I purchased it from unfortunately closed down several years ago, what do I need to do to get the liner looked at for a possible replacement?
    I'm in the US

    Thanks for your attention on this!
  4. twinrider

    twinrider pass the catnip

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    Matteo,
    I'm thinking about buying the Ergo 365 Pro Expedition but couldn't find Japan on your list of countries to get a shipping estimate. Do you ship to there?
  5. Spidi - on track

    Spidi - on track Been here awhile

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    Dear Twinrider,

    please contact my colleague at info service@spidi.com, they will help you in this; they're very quick in answering, you'll find a solution very soon.


    Thanks again for your interest


    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  6. Spidi - on track

    Spidi - on track Been here awhile

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    Dear bone13,

    which size you have?




    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  7. bone13

    bone13 Been here awhile

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    It's an XL
  8. Spidi - on track

    Spidi - on track Been here awhile

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    Hi bone13

    please send some pics to my colleague Vittoria at infoservice@spidi.com
    I advised her already, she's gonna help you.



    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  9. swimmer

    swimmer armchair asshole

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    Matteo, does Spidi make a jacket with large vents? Preferably arm, chest and, back? Looking for a new summer jacket and I prefer vents over a more traditional mesh jacket. Something close to waist cut? Even leather might be ok if it has good venting.

    Thanks
  10. bone13

    bone13 Been here awhile

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    Matteo,
    I will get some pics this evening and email them out

    Thank you!
    I really appreciate your attention and help!
    Along with making some great gear, Spidi is getting a big + in my book right now for customer service!
  11. Spidi - on track

    Spidi - on track Been here awhile

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    Hi swimmer.

    About ventilation on Spidi jackets: most of of multi-layers step-in-clothing jackets have lots of vents.
    Here we go with 2 examples: Spidi Venture Jacket and Spidi Ergo 365 Pro Jacket.

    Venture Jacket

    Venture/ Front Vents
    [​IMG]

    Venture/ Back Vents
    [​IMG]

    Ergo 365 Pro Expedition Jacket

    Ergo/ Side Vents
    [​IMG]

    Ergo/ Back Vents
    [​IMG]

    Ergo/ Front Vents
    [​IMG]

    All these vents are real-effective: once open, they direct air on your body, thanks to removable waterproof membrane and thermal liner.
    All vents are studied to stay really open even at high speed; an air vent that cannot stay open does not make sense. Here's some Spidi ways to keep them open:


    Venture/ Arms vents; elastic Air system

    [​IMG]


    Street/ Shoulder area Velcro Air System

    [​IMG]



    Thanks again for your interest


    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  12. nimrod

    nimrod Pog Mo Thoin

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    Apparently US customs requires that you disclose the "gender" of the clothing being imported. Who would have thought? Should only delay arrival by a day. :ddog
  13. Spidi - on track

    Spidi - on track Been here awhile

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    Hi Nimrod

    any news?




    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  14. nimrod

    nimrod Pog Mo Thoin

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    Yes Matteo, I have news. I tracked my shipment which should have been delivered today but as it needed a signature and I am not home during delivery hours it was returned to UPS offices. I drove to the offices (60 miles) and got there just before closing to pick up my package. UPS then told me there is a brokerage fee of $122.14 that I must pay to receive my package. What is going on here Matteo? You said free shipping through April 9th - Spidi's website said the same and my invoice specified free shipping (I was not charged). Not once was there mention of a brokerage fee which at $122.14 is over 25% of invoice and definitely a Deal-Breaker. Please respond - John
  15. Spidi - on track

    Spidi - on track Been here awhile

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    Hi nimrod,

    from what I know (but please contact spidi.com service for more info) shipping is paid from Spidi, but does not include import duties, local taxes etc. that courier charges to customer (this has nothing to do with transportation cost). Sometime customer does not accept, you can just simply refuse to collect and everything is charged-back , no cost at all for you.


    Thanks again for your interest


    Matteo De Vito
    Spidi Marketing Dept
    Vicenza - Italy
  16. twinrider

    twinrider pass the catnip

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    UPS, DHL and Fed Ex all seem to suck when it comes to customs charges. Regular post office express or priority mail with tracking is the way to go.
  17. nimrod

    nimrod Pog Mo Thoin

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    Being that Spidi portrays itself as an international business I would think that they would not only be aware of customs charges but would inform their customers of them. A $122.14 up charge on a $474.75 expenditure is ridiculous and would never have been considered by me. Now you (as the representative of Spidi) have this merchandise sitting in Texas, I have invested much time and funds (120 mile round trip, $30 fuel, 3 hour time) for nothing apparently. I will chalk this up as an expensive lesson that hopefully will not leave a bad taste in my mouth. I have contacted Spidi but have no reply as of now.
  18. swimmer

    swimmer armchair asshole

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    +1
    Doesn't help this particular case but whenever buying something from across the pond never choose FedEX or UPS if there is another, slower option. Choose a service that transfers the goods to USPS for final delivery. Takes about twice as long (or more) but you save the money you intended to.
  19. nimrod

    nimrod Pog Mo Thoin

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    Thanks for the good information. I've never ordered anything from Europe so if it happens again I'll definitely do my homework.
    I received a reply from Spidi saying the info in question should have been on their website and they are investigating as to why it's not been there the past few days. They apologized and have said they will cover the brokerage fees.
    I talked to UPS and the woman there said she was working in the city where I am at and will bring my shipment with her tomorrow. Outstanding!
    A rather convoluted affair to get some gear, but probably ending well.
  20. twinrider

    twinrider pass the catnip

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    Looks like they are taking very good care of you. I import stuff all the time from overseas and virtually all businesses shipping internationally carry a disclaimer saying the buyer is responsible for any customs duties, brokerage fees etc in the customer's country. It would be next to impossible for them to find out and keep track of all countries' and shippers' continually changing duties and fees. Express/priority shipping via government postal services that end up delivered by USPS are pretty fast in my experience and most of the time I don't get any extra charges. But as mentioned Fed Ex, UPS and DHL have dinged me every time.