SPOT Billing practices, user beware

Discussion in 'GPS 101 - Which GPS For Me' started by okanoganJim, Apr 3, 2018.

  1. longwaytim

    longwaytim Been here awhile

    Joined:
    Oct 7, 2006
    Oddometer:
    675
    Location:
    Vancouver Island, BC, Canada
    Good to know, thanks! I've read so much negative stuff about SPOT that I think I'll dodge the bullet and go with Garmin, which also does much more than the SPOT. Good to know how to suspend the acc though!
    #21
  2. Married Man

    Married Man Been here awhile

    Joined:
    Feb 21, 2013
    Oddometer:
    496
    Location:
    Raleigh, NC
    I purchased a SPOT last year primarily to assuage my wife's concerns about my solo trip to Alaska. It performed flawlessly and actually made me feel a little more comfortable knowing that I had it in case of an emergency. That said, I took heed of the advice in this thread and called to cancel my subscription this year as my cell phone will be adequate for my travels. The account person said that I would be contacted within 24 hours by a deactivation person. That didn't happen so I called back and button pushed my way to the deactivator. Although, he was very persistent, I prevailed and deactivated the device. That should do it for billing and I still have the SPOT, if needed, for future reactivation and use. It's really a cool device. It's just that the company sucks.

    Doug
    #22
  3. longwaytim

    longwaytim Been here awhile

    Joined:
    Oct 7, 2006
    Oddometer:
    675
    Location:
    Vancouver Island, BC, Canada
    I'm ok with the service it provides, I just don'y want to deal with the agonizing phone call when I want to deactivate it. I would only need it for 6 mo tops.

    Why on earth ( pun intended) can't they treat us like adults and let us decide when to activate/deactivate online without having to phone?! It's the new "used care salesman" approach. ...Rant over...
    #23
  4. bross

    bross Where we riding to?

    Joined:
    Nov 10, 2005
    Oddometer:
    5,977
    Location:
    Osoyoos, BC
    Also remember that Spot also charges in US$ so add exchange to your fees. I'm fortunate that we maintain a US$ account and US$ Visa so at least we don't get dinged exchange on top of their fees.
    #24
  5. longwaytim

    longwaytim Been here awhile

    Joined:
    Oct 7, 2006
    Oddometer:
    675
    Location:
    Vancouver Island, BC, Canada
    Thanks bross, good details to know.
    #25
  6. CaptCapsize

    CaptCapsize Been here awhile

    Joined:
    Jan 7, 2012
    Oddometer:
    662
    Location:
    Corrales, New Mexico
    When I tried to cancel they offered a "deal". I said no I want to cancel. They agreed, since it was a month before my billing cycle was due to renew. Just to be sure I cancelled the credit card which they had on file.
    I use InReach now, but we will see how they are after Garmin acquired them.
    #26
  7. eddyturn

    eddyturn Eternal Wannabe

    Joined:
    Oct 27, 2009
    Oddometer:
    2,998
    Location:
    Hesperus, CO
    Well they did just what I thought they would do and went ahead and billed my card anyway. That's after sending me an acknowledgement letter that I wanted to cancel. Fuckers. Chargeback time.
    #27
  8. KentuckyWR

    KentuckyWR Adventurer

    Joined:
    Apr 28, 2017
    Oddometer:
    18
    Location:
    Somewhere in Central Kentucky
    I spent nearly 2 hours on the phone over 3 days to get my SPOT service cancelled, and as referenced above, they offered me a "deal" . . . The inReach Service is more expensive but I can tell you the device and what it does is leaps and bounds above SPOT. Take the time to cancel your service via phone and move on . . . the whole SPOT package is a rip off!
    #28