I had a standard SPOT messenger but stupidly left it in a hotel in Izmir, Turkey a couple of years ago and never managed to get it back (but did manage to get it disabled by SPOT before someone pressed the SOS button). It was a great bit of kit and allowed me to let selected people know exactly where I was and that I was Ok without the need for internet or phone coverage. Anyway, last year on a RTW trip whilst in New York I bought the new generation of SPOT devices - a SPOT Connect - got it back to the hotel and found I couldn't use it because I could not download the App from the US Apple site as I was a UK citizen and had no US address to register with Apple (You need the App to turn your smartphone into a satellite phone). Added to this problem was the fact that I then found out that the SPOT Connect wasn't available in the UK at that time so I there was no SPOT App on the UK Apple site. Aaarrrggh However, when I finally finished my RTW trip and got back home to the UK I found that the UK Apple site was now giving out the App that I needed but I couldn't be bothered at this stage so I just left the SPOT sitting in my garage. Today I dug out the SPOT and set about activating it.... but it said that I had to update the Firmware. Plugged it into my account OK and started the download but it kept failing halfway through. I emailed the customer service centre and they sent a reply giving me an international number to ring the cost of which will start making this device a costly investment so I have decided to throw it away. It is almost impossible to set up and, after reading a couple of recent reviews, it appears to be nowhere near as good as its predecessor so my advice is stay away from the SPOT Connect.