sym scooter how support in usa because canada is a waist land

Discussion in 'Battle Scooters' started by fullmetalscooter, Feb 16, 2013.

  1. Phipsd

    Phipsd Older but not wiser.

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    If you check with Transport Canada's list of motorcycles that can be admitted to Canada, SYM is not on that list. Transport Canada relies on information supplied by the manufacturer that a vehicle can be made compliant with Canadian safety rules before it will allow a vehicle to be imported.

    Even if you brought a SYM over the Border and paid the duty, the vehicle would still have to be returned to the US.

    The really crazy part about all this is that there were some SYM's that were imported into Canada from the US by SYM and modified to meet Canadian safety standards and sold legally in Canada. I have one of those bikes. It still has the US DOT stickers on it, but it was bought new at a Canadian SYM dealer with the Canadian warranty.

    So SYM can do it; but you and I can't.
    #41
  2. Phipsd

    Phipsd Older but not wiser.

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    Jerry: Your posts to the new rider were some of the best and most insightful I have ever seen on this forum. Hopefully Rick G was just having a bad day.

    What would be the fun of it if we always agreed on everything?
    #42
  3. HBrew

    HBrew Adventurer

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    I am curious, when was this originally posted?

    It sounds like other posts that were being made before Alliance was officially the distributor for the US. There were rumors about the US being split between two distributors. Peirspeed for the east and Lance for the west. In the end Alliance (Lance) was picked as a single distributor for the whole US. But all that is old news, I would pay more attention to posts from late 2012 to current IMHO.
    #43
  4. JerryH

    JerryH Long timer

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    Most problems seem to be at the distributor level. Everything I have found points to SYM as being a very high quality product. But support, parts, and even bike availability still seems to be spotty at best. Dealers come and go. I have a local multibrand dealer who was a SYM dealer a few months ago, with bikes on the floor, still has the SYM name on their site, but no longer have any SYM bikes in stock. Peirspeed is also the distributer for the Sachs MadAss, before that it was Tomberlin. Both have had issues. I'm not sure why SYM needs a separate distributor. Kymco is their own distributor, and has control over everything and is doing very well. Genuine is an oddball. They seem to get bikes from 2-3 different manufacturers, but they all have the Genuine name on them.

    This is JUST MY OPINION, but I think if SYM had a rock solid distributor, they would do very well. Right now I do not know of a local place where I could buy a SYM. Aprilia seems to have an issue as well. A couple of dealers have a few dusty scratched up 4-5 year old scooters sitting on their showroom floor, at full MSRP, but nothing new. A local Kymco dealer on the other hand has a large number of brand new clean and shiny scooters on their floor. And they sell them at under MSRP.
    #44
  5. Rick G

    Rick G Ranger Rick

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    However you have no experience owning or servicing a Sym yet feel that you are and expert in all things Sym.

    As for Motus, you tried to tell everyone who would listen that a Vulcan 750 was a better motorcycle both in concept and execution totally derailling a thread about a new American Manufacturer.

    So what I am trying to politey tell you is that you should speak on those issues that you have actual on hands or first knowledge experience with because everything else is just hearsay.

    Don't make me call Dakez or Bueller to this thread.

    Rick G
    #45
  6. JerryH

    JerryH Long timer

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    I do have first hand experience with SYM, even though I have never owned one. There are currently 2 SYM dealers in my area (or maybe they are former dealers who have simply not taken the signs down yet) that no longer have any SYM scooters or parts in stock. One DOES have a Cali Classic in stock that they have had over 6 months. It says both Lance and SYM on it, so I don't know what it is. AND, other locations may very well have a completely different situation. OP was talking about Canada.

    I never compared the Vulcan 750 to a Motus. I have 160,000 miles on Vulcan 750s and love them. They are a perfect long distance solo touring bike for me. But they are a cruiser, the Motus concept is not. Totally different. But I did compare it to the ST1300, FJR1300, and Concours 1400, which are all sport tourers, which is what the Motus claims to be, and what it would have to compete against. I have left the Motus thread, and intend to just "wait and see". I was never interested in the Motus as a potential customer, it is way out of my price range.
    #46
  7. Midnullarbor

    Midnullarbor Been here awhile

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    .
    One small point :

    The Kymco People GT200i is significantly different from the Sym HD200[Evo].

    Both are good scoots, I gather, but the Sym has a smaller engine [171cc versus 205cc] and is much lighter (by about 30 Kg).

    The Sym is definitely a good little 'un, and arguably the pick of the Sym range.
    Here's hoping Canadians will get a chance to buy it.

    Where do you draw the line between large and small?
    (Personally, if I were putting my money down on the Kymco 200, I'd be very tempted to pay a bit more and get the 300, which has real highway cruising ability.)

    One excellent point to the Sym's advantage, is the radiator being mounted up very high, unlike the Kymco's low mount just behind the front wheel where mud and crud get flung up.
    .
    #47
  8. JerryH

    JerryH Long timer

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    The Kymco GT200 is 205cc, but it is also $4899. But the Blur is 220cc and $3999. Quite a difference. The Kymco Like 200 is 170cc, and $2799. The GT200 is out of my price range, I doubt I will be able to find a Blur, and I like the Buddy 170 enough to pay $500 more for it than the 170cc Kymco Like 200. No SYMs are currently for sale around here new, and I wouldn't risk buying one until they have had several good years without problems, like Genuine and Kymco have. A motor vehicle is only as good as it's importer when you need support.
    #48
  9. JerryH

    JerryH Long timer

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    Now there is something new out. I just found this ad on Craigslist.

    http://phoenix.craigslist.org/nph/mcd/3580131994.html

    Something called an RV200, and supposedly a 2013 model. This ad won't likely be up long before it gets flagged. This is a dealer with an extremely bad reputation, they have operated under several different names, but they started out as "az discount atv" and there have been a lot of warnings about them posted on Craigslist. They started out selling bottom of the line Chinese junk. I find it odd they are now selling SYM, when two reputable SYM dealers, or former SYM dealers don't have anything.

    But the dealer is not really what concerns me, I'm more interested in the scooter. Is this something new, or just a renamed HD200? If it is new, what is the difference?
    #49
  10. HBrew

    HBrew Adventurer

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    #50
  11. JerryH

    JerryH Long timer

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    Now I see the difference. I like the RV200, with it's smaller wheels, and stepped seat for lower back support. But with it being a new model, there will not likely be any deals available on it, and it is on the expensive side even before all the fees. I won't deal with that place, but I'll see if I can find it somewhere else.
    #51
  12. JerryH

    JerryH Long timer

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    #52
  13. MaineScoot

    MaineScoot Been here awhile

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    And there you have it.
    #53
  14. blugg1

    blugg1 Been here awhile

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    Talked to the Tucson dealer Saturday. It seems they are in fact enthusiastic about SYM and offered to service my HD200, which I bought from a private party recently.
    #54
  15. JerryH

    JerryH Long timer

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    If you look at the front page of the site for Scoot Over, the dealer in Tucson, it gives a list of brands that they carry, and at the end, it says "and now SYM" This dealer used to carry SYM scooters some time back, but quit when the distributor messed up big. They were unable to get many parts. A dealer in Tempe, called Scooter Invasion, had the exact same thing happen. They left the SYM name on their site and on their window, but they did not sell SYM scooters for a long time because there weren't any. They also could not get a lot of parts for scooters they had already sold, and were concerned about their reputation.

    I have talked to both dealers in person, and while they are happy about carrying SYM scooters again, they have not forgotten what happened last time, when the distributor left them high and dry. They are very much afraid it will happen again, but hopeful it won't. But if you express an interest in buying a SYM scooter fro them, they will tell you the history of the brand. They do not want to be blamed if the importer goes belly up. It is beyond their control, but it could result in some very unhappy customers.


    The quality of SYM scooters has never been an issue. Nobody has ever said they were not high quality. With one exception. The Wolf 150. It seems to be of much lower quality than the scooters in both materials and workmanship. If you look at it up close, that is easy to see. I suspect SYM did not build it, there is too much difference between it and their other models. The Symba was announced long before it was available, the Wolf just showed up.


    The other complaint I hear about SYM is that owners are having issues getting common parts from their dealer. It seems the parts are available, but the SYM distributor does not want people working on their own bikes, so they make the parts hard to get.

    Aside from a close up inspection of the Wolf 150, which I was not satisfied with, my information about the Wolf, and about the parts problem came directly from symforum.com, where I am a member, and had the chance to ask a lot of questions and get answers from real owners, many of whom had had their bikes for some time. If you want good information on SYM products, I definitely recommend joining the forum. Nothing like information direct from the horse's mouth.

    I like SYM scooters, enough to buy one. But I have to accept the fact that as of now, they do not have the pretty much guaranteed support of brands like Genuine, Kymco, Piaggio, etc. Hopefully that will happen. It would be nice if SYM were their own importer/distributor, rather than having to rely on someone else.
    #55
  16. blugg1

    blugg1 Been here awhile

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    Jerry,

    Thank you for your informative post. I learned much and I joined the owners forum a couple of days after purchasing my scooter. Of course Scoot Over was enthusiastic about servicing my HD200 I now realize. I am not familiar with vehicle dealership profit analysis, but I suspect the service part of the business accounts for a substantial portion.

    What I did not ask, and will do so next time I'm in Tucson, is whether they will sell me parts when I need them.

    I have no idea what percentage of SYM's sales are to the US. It would be nice to know. And your suggestion that it should become its own importer/distributor has merit. Would probably dramatically improve sales and reputation.
    #56
  17. HBrew

    HBrew Adventurer

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    The complaint was that Alliance Powersports will not sell parts directly to the public. The parts are available through the dealer network.

    I posted the following on page 3 of this thread, you can read the complaint for yourself and decide what it was all about:

    #57
  18. JerryH

    JerryH Long timer

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    I don't get it. No manufacturer or importer sells parts direct as far as I know of, they are all sold through dealers. You cannot order a Honda part directly from Honda, you have to get it through a dealer, or an online parts place, which is still basically a dealer for Honda parts. They sell retail, they buy from Honda, mark up the price to retail, and sell it to the customer. I would never expect a company to sell me cheap parts direct, and have never bought parts that way.

    The complaint I kept hearing on symforum.com was that owners were having problems getting parts from dealers. I'll go back and check again. I remember there was a dealer called Ootscoot that would sell parts, but that was not the case for most other dealers. They could get the parts for themselves to work on the bikes, but the distributor did not want parts sold directly to customers (by the dealers) It's possible this was during the Carter Bros disaster, But I'm pretty sure it was long after that that I was asking about it, when I was considering a Wolf 150. I do all my own work, including service, so being able to get parts from the dealer would be critical.
    #58
  19. HBrew

    HBrew Adventurer

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    It may have been after the Carter fire, and before Alliance started as a new distributer. My dealer was set up to order parts, short term in the time between distributers, from the distributer in Canada.
    #59