A few months back, I decided to upgrade my shocks (1150 GSA ADV 2004). I'm the original owner and have loved all 62,000 miles of riding this bike but thought it was time to go for "the shock upgrade". After much research and thought about what/where to buy, I contacted Ted Porter. The very first call lasted close to 1 hour as he happily explained all of the nuances of GS shocks (Wilbers, HyperPros, Ohlins, and Yacugars). I decided to go with the Yacugar shocks and after 4.5 weeks, just as promised, they arrived. I installed the shocks myself but had to contact Ted for guidance. Once again, he was friendly, patient and extremely helpful. Anyone who owns "high end" shocks knows installation is just the beginning. Proper setting and adjusting is an essential component of maximizing the potential of a quality shock. Today, after having the shocks on my bike for a couple of weeks, I planned to do the "sag setup" on the shocks. Ted had told me to call in the afternoon so he could walk me through the procedure. Again, Ted was friendly, patient and fully invested in seeing that I was squared away and totally happy. He must have spent close to an hour (three calls at various points in the process) on the phone with me. Bottom Line- Anyone who is looking for shocks for their bike, give Ted a call. He is top notch and totally committed to his business, a true professional. Not only is he a shock wiz that enjoys sharing his expertise but he is also committed to A+ customer service.