Terrible experience with Cycleworks Edmonton and KTM Canada

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by Adam990, Nov 18, 2009.

  1. Adam990

    Adam990 Adventurer

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    Edmonton, Alberta
    A little background to this story, in April, I bought a 2009 KTM Adventure 990 from Cycleworks on the south side of Edmonton, about 2 weeks later the snowflake icon on the dash starts to blink that its cold outside, but its really not cold at all, so I ignored it for most of the summer until the last week in August, then the bike start stalling and sputtering, and left me stranded downtown 4 times at various places for a couple of hours throughout the evening.
    I dropped the bike off at Cycleworks on September 10th and on the 23rd of September they call me and tell me its fixed, so I take time off work to go pick it up as soon as I can, and borrow a trailer from a friend, and get it home. I run inside, grab my gear and start it up and I can already tell from the idle they haven't fixed anything, they said they cleared the codes and took it for a test ride. I head out on the bike and head for Wayne Gretzky drive, but just before I head south on Wayne Gretzky, the bike starts to stall and buck again by the Agricom, I finally manage to limp it back home with it stalling several more times and phone Cycleworks to come pick it back up as I'm not going to bring it back there.

    I still don't have the bike back..... today is the 18th of November, nearly 11 weeks to fix the running problem and the snowflake icon, and over 12 weeks that the bike hasn't run right

    I find this to be completely unacceptable service from any shop, car, bike, bicycle, etc.

    I've phoned KTM Canada multiple times now to see what the phook is going on with the bike as the service guys at Cycleworks keep telling me they are waiting on the tech support at KTM, KTM says they are emailing Cycleworks, and well its just a big ball of shit.

    I've now made over $1000 in bike payments for a bike I haven't seen in nearly 3 months and no one seems to give a phook that I've missed the last 3 months of riding season, especially considering that the last 3 months of fall have been utterly gorgeous riding weather on a lot of the weekend

    The last and final time I will grace the doors of any Cycleworks shop will be to pick up the bike for the last time, this has been an utterly ridiculous exercise in futility trying to get anything done at Cycleworks.
    If I were you I wouldn't buy anything with a motor from them as the chances of them managing to fix it seem pretty goddamn slim.
    unfortunately Canada doesn't have any lemon laws or I would be getting rid of this bike, although a lawyer may still be contacted to help me get rid of this piece of shit.

    http://www.cycleworks.com/


    Adam
    #1
  2. kennyd

    kennyd kennyd

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    did you sign the petition? (All 990 owners should rear this) so 2009 990 with the new system is still the same complaints?
    #2
  3. Worone

    Worone Rock Slinger

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    Sorry to hear about all the crap you are going through! Once you get her fixed, come south and we can tear up some mountain passes.......:evil
    #3
  4. Adam990

    Adam990 Adventurer

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    Got a link to the petition?
    apparently they haven't fixed the fuel pumps at all, 8300km on mine before it started to die, or at least thats what they told me they replaced .....
    #4
  5. Adam990

    Adam990 Adventurer

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    Thanks, sad part was that I loved that bike more than anything, now I don't want it anymore after dealing with all this shit :(

    I was actually planning on taking it to jasper/banff in september, but that sure didn't work out :(
    #5
  6. kennyd

    kennyd kennyd

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    it is on the first page title (all 990owners should read this) should be renamed petition on 990 efi problems! is your bike stock? no pipes? which map? canisterectomy done? valve clearence checked yet?
    #6
  7. Worone

    Worone Rock Slinger

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    We get Chinooks all winter, south of Calgary the gravel roads are clear and dry. I ride all season, just dress warm, you still have plenty of time to ride down here. Good Luck!
    #7
  8. japslap

    japslap Japslap

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    Tell em your not gonna pay for the bike as its not fit for purpose,here in the uk we have sale of goods act,you guys must have something close,if the bike isnt workin i wouldnt be payin you've given them enough time to cure the fault..................
    #8
  9. double_entendre

    double_entendre Ticking away the....

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    Got this from a Google search for lemon laws in Canada.

    HTH.

    Rancho
    #9
  10. Adam990

    Adam990 Adventurer

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    I think its gone on for long enough that I'm just going to call a lawyer and get the financing transfered to a new 2010 Adventure and just call this one a piece of shit and be done with it, I really dont want the bike back and really don't trust that the bike is fixed properly :(
    I wish we had an actual lemon law here in Canada, but there is some arbitration rules, apparently it takes about 70 days to get through the process though and I want this wrapped up before Christmas!

    I am going to phone the financing company though and talk to them about not having use of the bike for the last 3 months and see if they will do anything for me , although I have a feeling that they wont as they've paid out KTM and now they just want their money....
    we'll see how that goes!
    #10
  11. Adam990

    Adam990 Adventurer

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    Thanks for the link, I had looked at this a while back and then forgot about it again
    I think I'm going to open up a case with them, if they do motorcycles, I seem to remember looking a while ago and they didn't seem to do motorcycles
    #11
  12. Adam990

    Adam990 Adventurer

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    I'll look for the petition!

    Its a completely stock bike, no pipes, no canisterectomy (was going to do it if it started acting up, but it just started not running at all) and on the '09's the valve clearance check isn't until 15,000 km and mine only has 8300 km on it
    #12
  13. ADVTWIN

    ADVTWIN twinrider

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  14. japslap

    japslap Japslap

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    Good luck buddy hope you get this sorted,might be worth telling the useless w@@kers who have your bike your going to be spreading the word on all the KTM forums how badly you.ve been treated,and id defo tell the finance company and if you have one where you are the trading standards or consumer rights people,theres no way this is acceptable.......
    #14
  15. Faststage1

    Faststage1 mmmm muuuud

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    Vernon, BC
    Sorry to hear your pain. I know the feeling, I'm going through the same troubles with the mighty Toyota. My new Tundra is already rusting and they're telling me "to bad so sad". Doesn't help you but I can empathize.
    One part of your story is suspect however, nobody is going to believe you're having nice weather in Edmonchuk. :evil
    Hope you get it sorted out before the snow melts next June.
    #15
  16. Adam990

    Adam990 Adventurer

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    I phoned the finance company today, GE Money and the guy I got was really sympathetic to my cause as he was a fellow rider, but unfortunately GE has already paid out the stealership and basically the consumer really has no rights to complain to them, as the only thing I would be doing to stop making payments would be to hurt my credit rating and get the bike repossessed
    I think my only avenue left is a lawyer , which I have been trying to avoid, but seems like the last option I have so that someone will sit up and pay attention :(
    #16
  17. charlie264

    charlie264 Long timer

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    Sorry to hear your problems, I know how frustrating these things can be.

    I’m not surprised you didn't get any joy from the finance company. Miss or stop making payment and there be all over like a rash, then they will consider the bike there problem and I’m sure they won’t be satisfied with a lemon either and be insisting for a refund from cycleworks.

    The bikes under warranty, can’t you phone KTM, pick the bike up and take it to another dealer? Once it’s fixed you can then trade it in for a 2010 if you wish. Whatever you do don’t stop the payments with the finance company no matter how angry you feel.
    #17
  18. Chiasmus

    Chiasmus Been here awhile

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    Wow. Makes me think twice about the SM T 990.

    Get a big posterboard, write "This dealership sells non operational bikes" (etc). and stand out on the sidewalk for a few hours. And give a call to your local paper and news station the day before. Guaranteed your problem will be fixed without having to deal with an attorney and $4k of fees.

    Like most companies, I suspect their ears are in their wallets and they'll only listen when you hit 'em there. Scaring off new buyers and denying them revenue is a sure way to get what you want. Just make sure to check the brake lines for foul play when you get your bike back.
    #18
  19. davidmild

    davidmild Adventurer

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    #19
  20. japslap

    japslap Japslap

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    id give that a go buddy,no one likes negative publicity and for sure any guys pulling up outside and hearing your story would for sure go elsewhere,we have a BMW dealer in this part of the UK who have had some serious negative publicity from the Gs forum and lots of potential buyers have gone to other dealers......and at least its the cheapest way to go first before you have to use a lawyer......
    #20