thank you Garmin

Discussion in 'Mapping & Navigation' started by turbodave_98, Sep 30, 2009.

  1. turbodave_98

    turbodave_98 Adventurer

    Joined:
    Apr 26, 2005
    Oddometer:
    13
    My #2 478 suffered a failure in the usb port which precluded uploading to the unit. called garmin, got a return number and sent it back. Yesterday to my surprise got what looks like a brand new 478 but tagged refurbished and it was loaded with the 2010 map. quite a surprise. first return of my many garmin units.
    #1
  2. Emmbeedee

    Emmbeedee Procrastinators

    Joined:
    Mar 19, 2008
    Oddometer:
    10,697
    Location:
    Near Ottawa, ON, Canada
    Was this a warranty case or did you pay the flat rate for repair?
    #2
  3. Ironwood

    Ironwood Friday Harbor, WA

    Joined:
    Apr 10, 2008
    Oddometer:
    866
    They replaced mine for free as well. Good guys to work with. Joe
    #3
  4. MichaelJ

    MichaelJ Long timer

    Joined:
    Jul 17, 2003
    Oddometer:
    2,911
    Location:
    Sterling, Virginia, USA
    Garmin did a warranty replacement on a unit that sustained a bit of damage (scratched screen) that they would have been perfectly within their rights to refuse warranty on - for that matter, I fully expected to pay a service charge.

    This is one of the main reasons that I have been and will continue to be a Garmin customer, and highly recommend them to anyone who asks. Most other companies sort of forget who you are just as soon as they've cashed your check.

    FWIW, if you're ever at a rally (Iron Butt type, NOT Daytona type), look at the bikes and count the non-Garmin GPSs.
    #4
  5. samw446

    samw446 Adventurer

    Joined:
    Nov 21, 2008
    Oddometer:
    13
    Location:
    Southeast Kentucky
    I purchased a Garmin 450 from Sams Club a couple years ago. It was a return, which ment I couldn't bring it back for a refund. It worked perfect until I screwed it up trying to put music on it. Called Garmin, customer service. They talked me through the process of wipping it out and reloading the updated maps. They were very patient and easy to understand while talking me through the process. Good Company! They have my business.
    #5